Outpost Workshop Reviews 

477
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, often noting their precision, durability, and robust construction. Many people are delighted with the final results, finding their custom designs beautifully reproduced and the tools effective for their intended use. The service is also frequently highlighted for being brilliant, with reviewers appreciating the advice, fast turnaround times, and excellent value. However, some customers also noted significant delays in receiving their orders and a lack of communication after purchase, causing concern about their investment. A few other people also felt that there were issues with the electric branding irons, such as tripping circuit breakers or lacking adequate temperature control.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the precision, durability, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that products like branding blocks and hot... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent and personal.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update 26th November - my product has now arrived and I'm delighted with it. Don't worry if you don't get much communication- they are busy! But the items now arrived. I didn't get a chance to discu... See more

Rated 4 out of 5 stars

Amazing quality on the branding plate - really accurate when you get used to the branding process. The only thing that would be nice is an indicator on the electric iron component to tell when it... See more

Rated 4 out of 5 stars

Update 26th November - My order has arrived, and I am thrilled with the outcome. Although communication was sparse due to their busy schedule, everything turned out great. Initially, I was concerned a... See more

Rated 4 out of 5 stars

Edit: Now received and looks lovely . Can’t comment on how well it works as it is a Christmas gift but looks good quality and was well wrapped. Hoping that this is just a mistake but ordered a pr... See more


Company details

  1. Manufacturing Service

Written by the company

Outpost Workshop is a small workshop in Liverpool, England specialising in brass stamps and branding irons for leatherworkers and woodworkers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

477 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.5

All reviews

(477)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

My order was slightly delayed and I was advised of this in good time. The delay was minimal, which I have no issue with. It's good to see companies like this have a backlog and are busy :-)
When my product arrived, it exceeded my expectations and I am so happy with it!

13 May 2024
Rated 5 out of 5 stars

Stamp

I had a question before ordering which was answered quickly. They could work with the image I offered. Turn around was reasonable and it was delivered in good condition. The stamp is crisp and clean.

14 May 2024
Rated 5 out of 5 stars

Custom made wood branding iron

The communication with the seller was super fast and answered all my questions.
The branding iron turned out to be way better than I was expected.
Very high quality work and I highly recommend Mike's business to anyone who needs a quality branding iron.

9 May 2024
Rated 5 out of 5 stars

Lovely business owner

Lovely business owner. I sent the wrong picture for my logo and michael was happy to send out a new one at no cost. Great communication will come back in the future thankyou.

9 May 2024
Rated 5 out of 5 stars

Above and beyond service

Above and beyond service. The communication and support in the buying process as well as what machinery would be best to go with the stamp letters, was exemplary. The product was beautifully packaged for delivery, and presented in a box which looked stunning. I highly recommend doing business with Outpost Workshop, in particular Mike.

16 April 2024
Rated 5 out of 5 stars

Great product

It’s the second time I’ve used this company and they always deliver a quality product. Communication was excellent and the price was very competitive.

12 April 2024
Rated 5 out of 5 stars

Excellent product, excellent service

I'm really pleased with my new branding iron expertly crafted with our company logo. I looked at some other suppliers but am so glad that, on recommendation, I opted for this British manufacturer and the communication and service from Mike was excellent. Highly recommended.

12 April 2024
Rated 5 out of 5 stars

Thank you so much for the amazing…

Thank you so much for the amazing quality of product and service. Not only do they produce a product exactly to my specifications but even offered additional guidance to ensure the layout worked within the confines of the machine material and tooling. It is already in use and will as so much production value to my brand.

12 April 2024
Rated 5 out of 5 stars

Branded "EXCELLENT"

The company took time to understand exactly what I wanted, I did not feel pressured to purchase and when I got my design right and ordered, the turnaround was efficient and on time. The price was competitive and the service excellent.... Oh and the product works perfectly!!

12 April 2024
Rated 5 out of 5 stars

First Class Craftsmanship

Product was incredible, you can tell the care and workmanship that went into making it. Bought as a gift, was absolutely blown away. Everything from ordering to delivery was first rate. Will definitely be coming back!

28 March 2024
Unprompted review

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