Ornella Caftan Reviews 

925
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful selection of garments, mentioning that the lightweight materials feel exceptionally soft, comfortable, and pleasant against the skin during hot summer days. Many people also describe the flattering designs and vibrant colors that make these versatile outfits perfect for both relaxing at home and casual outdoor outings. However, some reviewers were not happy with the long delivery times, noting that packages can take several weeks to arrive. Others also pointed out frustrating experiences when trying to return unsuitable items or contact customer service for help with their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful colors, lovely... See more

Quality

Customers had positive experiences with quality, highlighting the soft and comfortable materials. Reviewers... See more

Order

People report ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional and extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more

Rated 4 out of 5 stars

I ordered 3 because it was buy 2 get one free They took approx 2 weeks to arrive. I , too am not sure where they are shipped from I read the sizing guide on FB however found out later the shorter... See more

Rated 3 out of 5 stars

The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again. The biggest let... See more

Rated 3 out of 5 stars

I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was ho... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store

Written by the company

Clothing brand selling loose, casual and soft caftans.


Contact info

3.7

Average

TrustScore 3.5 out of 5

925 reviews

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Asks customers to review

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Replied to 1% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(925)

360 reviews in the last 12 months

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Rated 3 out of 5 stars

Fabric Content?

There was a quick response when there was a delivery issue, but no response when I questioned the fabric content of the caftans that I ordered. Design is lovely and they look good, but I don’t think that Linen/Cotton blend is correct.

25 February 2026
Rated 1 out of 5 stars

I ordered 3 caftans for $89

I ordered 3 caftans for $89. They were buy 2 get 1 free. They are beautiful to look at but not what I was thinking they would look like on. I want a return. I have contacted this company 4 times by email. I have gotten 1 response telling me to not do anything yet and WAIT FOR A RETURN APPROVAL??? After that I've heard nothing. I feel like they are trying to wait past the 30 day window per their return policy. I am very frustrated that in this day and age of ordering and returns that this is totally unacceptable. My order # is 50722 and they are new in package with tags still in place.

3 April 2026
Unprompted review
Rated 4 out of 5 stars

Very comfortable

Very comfortable, easy to wash, etc. I had a hole in one of the pockets when one of them arrived though. Also, the tracking of the package was not as detailed as other online providers. But...I have recommended the company to others.

28 February 2026
Rated 5 out of 5 stars

Never disappointed

I now have e Ornella caftans, 2 long, 1 short. The colours are vibrant, the fabric lights a feather. I particularly love the pockets on 2 of them. Looking forward to the summer (I'm in Canada) and wearing the short one to go shopping.

28 February 2026
Rated 5 out of 5 stars

I can not say enough good things!

I can not say enough good things about this company. I made a mistake while placing my order. I immediately emailed them and I heard back from them within FIFTEEN MINUTES! Their answer clarified my problem, again, which was my fault. From the time I placed my order and corresponded, my dresses arrived earlier than promised. And the dresses, BEAUTIFUL! The quality of the fabric and the construction is fantastic. The dresses are pretty enough for church, entertaining, or casual. I will be placing another order immediately.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy

Don’t buy! They have no returns 1 size only each one difference and long ones are for 6 footers so long! Asked for for details for returns only reply wanted to know what was wrong but had already said no information on how to return not sure how they get away with that BEWARE!!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of these dresses were prompt and delivered right to my door Sunday Saturday

I was amazed at how fast I got my dresses and I’m totally amazed at how well they fit. They are gonna be perfect for summer.
I absolutely love the colors. The only issue I have is where they were a little bit too long even though I took the short pocket dress I’m only 5 foot two so I’m having a lady shorten them by about 4 inches for me. Other than that I’m pretty happy with them.
If anyone wants to buy anyone of these dresses, I suggest you do it now. They are very comfortable and well worth the buy. Don’t wait. I highly recommend anyone to purchase these dresses and they will not disappoint.
Thank you so much
Muriel

3 April 2026
Unprompted review
Rated 5 out of 5 stars

I love my caftans

I love my caftans. I wear them as soon as I get home. I also wear them at the beach. They actually have pockets! Yay! The colors and patterns are lovely. 😊

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to Return

It's been over 2 weeks and i'm still waiting on information regarding my purchase that i would like returned. After initially being told someone would get back to me in 5 days with the return information (which in itself is a joke), i have not been able to get in contact with anyone.

27 March 2026
Unprompted review

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