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Original Grain Reviews 358

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TrustScore 4 out of 5

3.9

Watch Manufacturer
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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the watches, for their unique designs, high quality, and craftsmanship. Many consumers appreciate the aesthetic appeal and the premium feel of the items, often noting that they look even better in person than in photos. The purchasing process is generally described as smooth and easy. However, some customers experienced issues with customer service, citing slow responses or a lack of communication when problems arose. There were also instances where orders were delayed, not received, or arrived with damage, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are delighted with the unique designs,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the watches for being... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support team for being quick... See more

Order

People report ambiguous experiences with order. While some customers praise the easy purchase process, fast... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

I've been ordering from Original Grain for probably four or five years now. I have purchased eleven of their watches so far. This experience was just as easy as the rest. There was even a little bi... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more

Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.

Contact info

3.9

Great

TrustScore 4 out of 5

358 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful watch

Beautiful watch. Have not had it long enough to determine how well it works and quality of the product. Will update review if any issues encountered.

30 September 2025
Rated 3 out of 5 stars

Time will tell

So far it's been good just got the watch last week ⌚️ looks good but I've should of checked if it was luminous or at least glowed in the dark or something but it just a normal watch so far I just wear the church and then change into a night time watch something that illuminates or at least glows in the dark so I can see the time. But time 😅will tell!🤣

30 September 2025
Rated 4 out of 5 stars

Watch came and package was damaged

Watch came and package was damaged. After contacting company twice a new watch was sent. Unfortunately, it wasn’t in for my husband’s birthday.
We were please with the watch once we received it. Very nice!

29 September 2025
Rated 3 out of 5 stars

The stop timer isn’t zeroed in

The stop timer isn’t zeroed in. It’s set to three second mark. Otherwise, beautiful watch.

29 September 2025
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Reply from Original Grain

Hey Levy, saw your comment, there 100% is a good way to zero on the chrono hand. How I typically do it is pull the crown out (2clicks) push the top pusher on the chronographs to get back to 0 , since you’re on second 3 you’ll have to push it 57x to get back to 12’

Once it’s aligned where you want it , push the crown back in and select the bottom pusher. That will set the clock and allow you to be perfectly aligned.

Ever have more questions, feel free to email our customer service support@originalgrain.com or direct andrew@originalgrain.com

Best
OG family

Rated 1 out of 5 stars

Watch has many issues & doesn't work

Watch band too big. No way to fix w/o a jeweler or buying a kit online. Watch battery dead upon arrival. SO disappointing. My birthday present is still on the counter in pieces!

29 September 2025

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