Original Grain Reviews 359

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers had a great experience with this company. Customers consistently praise the watches for their exceptional quality, unique design, and impressive craftsmanship, often noting they look even better in person than in photos. Many people are repeat buyers, expressing satisfaction with multiple purchases and highlighting the products' durability and aesthetic appeal. The purchasing process is generally described as smooth and easy, with many appreciating the quick delivery and beautiful packaging. However, some customers were dissatisfied with the customer service, citing issues like lack of response, difficulty reaching a person, or unhelpful replies when problems arose with their orders or products. There were also instances where products arrived damaged, or had quality issues shortly after purchase, leading to frustration for some.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight and satisfaction with the watches'... See more

Quality

People report positive experiences with quality, often praising the watches for being beautiful, well-made,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the support team for being... See more

Order

Users describe ambiguous interactions with order, with many reviewers reporting positive experiences such as... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more

Rated 3 out of 5 stars

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more

Rated 5 out of 5 stars

I've been ordering from Original Grain for probably four or five years now. I have purchased eleven of their watches so far. This experience was just as easy as the rest. There was even a little bi... See more

Rated 5 out of 5 stars

I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more


Company details

  1. Watch Manufacturer

Written by the company

Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.


Contact info

3.9

Great

TrustScore 4 out of 5

359 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Horrible

Horrible! I got a text after I ordered my 3 rd watch from y’all that I could get sunglasses for 50% off. I walked way from my phone after order and text came in. I came back 8 minutes after time supposedly expired and text yes, but was told basically sorry but not sorry to late. We will have to think twice about ordering anymore watches

6 October 2025
Rated 5 out of 5 stars

Not only did I receive the classiest…

Not only did I receive the classiest watch to hit a guys wrist since James Bond movies. I also received world class treatment. Immediate responses, that exhibited top class customer service and made you feel like you were their only customer. You’re not a number here it’s like you have become part of a family, a family who believe in top quality watches that express character about the wearer. This isn’t your latest gadget Apple Watch or smart watch. This is getting to the basics of what a watch was meant for. Drawing about to the core purpose of a watch also helps you eliminate distractions that the tech watches create.

8 October 2025
Rated 5 out of 5 stars

Original Grain Watches - Every Timepiece Tells A Story

I would highly recommend Original Grain. They deliver a high quality product and their customer service is excellent. I ordered the Ryman Rugged 44mm Automatic as an Anniversary gift for my husband. The watch is stunning and of exceptional craftsmanship. The handcrafted box the watch came in is beautiful. The process from browsing the website to receiving the watch was smooth and the photos/description were accurate. I know this watch will be a beautiful addition to my husband’s collection.

8 October 2025
Rated 5 out of 5 stars

Got this as a gift for my husband

Got this as a gift for my husband. So many great watches to choose from and checkout was a breeze. Product shipped and arrived pretty quick and was packed up well so no damage to the items. So worth the purchase, my husband LOVED it so much! I also purchased a mini whiskey barrel watch display as well and it was so cool!

6 October 2025
Rated 5 out of 5 stars

All I can say is wow

All I can say is wow! This is such a beautiful timepiece, I love original grains unique designs using real wood. I am definitely obsessed and can’t wait to add more to my collection. Only thing I do wish is that they would offer other limited edition licensed collaborators, for instance they have some beautiful designs for the bronco and Ford, but I’m a Ram guy and love taking pics and reels for my FB and IG and a Ram trucks edition would be sweet for photos!

29 September 2025

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