Original Duckhead Reviews 

176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, responsiveness, and kindness in resolving issues. Many appreciate the company's willingness to go above and beyond, offering replacements and quick solutions even for purchases made through third-party retailers. The products are often described as adorable, well-designed, and available in a lovely range of colors, making them a joy to own. However, some people were dissatisfied with the quality, reporting that umbrellas broke quickly, felt flimsy, or were not durable enough for real weather conditions. A few other people also felt that the customer service was unhelpful or slow in responding to quality concerns, with some even needing to chase refunds.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the solid, well-made umbrellas, their... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, amazing,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the umbrellas as solid, well-made,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, understanding, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more

Company replied

Rated 5 out of 5 stars

A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more

Rated 5 out of 5 stars

I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more

Rated 5 out of 5 stars

I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(176)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! Such a cute umbrella and incredible quality!

13 October 2021
Original Duckhead logo

Reply from Original Duckhead

Hi Tristan! Thanks so much for your review! It really matters to us 💕

Rated 5 out of 5 stars

This is such a cute well made umbrella-…

This is such a cute well made umbrella- opens and closes super easy and the duck handle looks so nice

5 October 2021
Original Duckhead logo

Reply from Original Duckhead

We are so happy you like your duck umbrella! Thanks so much for the positive review 💚

Rated 5 out of 5 stars

My mom is so inlove with the umbrella

My mom is so inlove with the umbrella! I love it too!! I would love to have more colors. I'm so glad that you ship worldwide! So many stores do not ship to Colombia. So I really appreciate it!! Thanks you so much!!

5 October 2021
Original Duckhead logo

Reply from Original Duckhead

Thank you for leaving us such a glowing review! ✨ We are so happy to hear your mum love her duck umbrella ❤️❤️

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