Original Duckhead Reviews 

176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the team's helpfulness, responsiveness, and kindness in resolving issues. Many appreciate the company's willingness to go above and beyond, offering replacements and quick solutions even for purchases made through third-party retailers. The products are often described as adorable, well-designed, and available in a lovely range of colors, making them a joy to own. However, some people were dissatisfied with the quality, reporting that umbrellas broke quickly, felt flimsy, or were not durable enough for real weather conditions. A few other people also felt that the customer service was unhelpful or slow in responding to quality concerns, with some even needing to chase refunds.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the solid, well-made umbrellas, their... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, amazing,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the umbrellas as solid, well-made,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, understanding, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my duck umbrella! Customer service were super helpful when it broke and kindly offered me a new one. Obviously not ideal that it did break (after 18 months) but it's definitely the highest qualit... See more

Company replied

Rated 5 out of 5 stars

A genuinely gorgeous umbrella that is backed up by excellent customer service. Everything about the design and packaging is high quality and it has a very good heft to it. I needed to get in touch... See more

Rated 5 out of 5 stars

I've been eyeing this umbrella for a while and I'm so glad to have finally bought it ! It's the cutest umbrella ever with a lovely range of colours to choose from. The team is super helpful and respon... See more

Rated 5 out of 5 stars

I bought my first duckhead last year and unfortunately it recently broke under a very strong gust of wind. I don't blame the umbrella though as we were in the storm season. The customer support team... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We are a woman owned and led Company dedicated to producing joyful, functional, and considered designs. We work with recycled, recyclable, biodegradable, and sustainably sourced materials.
 Our umbrellas are handmade using age old techniques adapted to our modern-day usage and built to last beyond the season. Our design ethos is simply that a well-made and fit for purpose umbrella can be both functionally useful and a coveted accessory cherished for many years.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

176 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(176)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A beautiful umbrella

A beautiful umbrella. My daughter was so happy to receive it. A quirky design which sets it apart from other umbrellas. The same goes for the workmanship, finish and presentation. This was our first umbrella from Duckhead but it won't be the last.

15 February 2022
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Reply from Original Duckhead

Thank you for this raving review ❤️

Rated 5 out of 5 stars

I had a duckhead umbrella for years and I'm back again

I had a duckhead for years while in college until I accidentally left it behind in an auditorium once. So this is my second, and I fully anticipate it will last through strong winds and rain like my first. Not only are they so beautiful and unique, but they have lasted me forever and are so easy to use for a small collapsible umbrella. I started using a full size umbrella once I had my daughter, but storing that in the car is so cumbersome. On top of that, there's not way to keep dry when it's raining hard and I'm trying to finagle a full size umbrella into my car while I'm in a parking lot, so having a smaller one makes sense.

15 February 2022
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Reply from Original Duckhead

Thank you for this review and insights!

Rated 5 out of 5 stars

A good product

A good product, well made and an iconic design. On line customer support was excellent. Highly recommend the product.

9 December 2021
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Reply from Original Duckhead

Thank You! ❤️❤️❤️

Rated 5 out of 5 stars

Great service and great product

Great service and great product! Absolutely love that it's made from recycled+ sustainable materials and the fact that it's a company ran and led by women is just a great bonus and something I'm very happy to support! I've got one myself and have been buying them for friends as well :)

3 December 2021
Rated 4 out of 5 stars

Good product

The product itself is great and of quality, no complaints. My package only had two of the three items I ordered but eventually that was corrected when I contacted customer service. I eventually received all three items.

29 November 2021
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Reply from Original Duckhead

Hi Brenna! Hope you are well. I can see your missing item was shipped this morning and your email replied to this afternoon. Perhaps our email ended up in your spam box... Apologies for that. Wishing you a great week. Kind regards, Morgan

Rated 5 out of 5 stars

Something a little different

Something a little different! I bought this for my daughter and she loves it! Sturdy and a handy size.

22 November 2021
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Reply from Original Duckhead

Amazing! We are so happy to hear your present was a hit!

Rated 4 out of 5 stars

I give 4 stars only because my order…

I give 4 stars only because my order took longer to arrive and it messed up my plans a bit, as it was for a gift.
However, the umbrellas are lovely, very sturdy and very well made. In general - happy with my order :)

18 November 2021
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Reply from Original Duckhead

Hi, thanks for the review! Improving our shipping speed is definitely a top priority :)

Rated 5 out of 5 stars

I have bought two umbrellas for…

I have bought two umbrellas for Christmas presents. They are lovely and I shall be buying one for myself next year. They are beautifully made and the colours are great.

15 November 2021
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Reply from Original Duckhead

Thank you Anne for your kind review :)

Rated 4 out of 5 stars

Great design and eco friendly

I absolutely love this design and the idea of the umbrella having a duck's head.
I also think that using re-cycled fabric and being handmade are a plus too.
The only downside was that it took a while to get to me (order was despatched on 26th October and delivered on 8th November) but it was well worth the wait.

9 November 2021
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Reply from Original Duckhead

Hi Joyce! Thank you for the review. This is great feedback :)

Rated 5 out of 5 stars

Have yet to use in rainy weather as…

Have yet to use in rainy weather as there has been no rain since my umbrella arrived … typical. All appears to be working and has been thoroughly tested by my 3 year old! I am so pleased with my umbrella and have shown many friends who all agree it’s very cute. Arrived quickly and well packaged. Thank you

13 October 2021
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Reply from Original Duckhead

Hi Kelly, Thank you and your little one for your review. Such a nice way to start our day! ❤️

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