I’d give opus virtual 4 out of 5 stars. My experience has been solid overall professional setup, reliable service, and a smooth onboarding process. There’s a little room for improvement in certain are... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I am new to Opus. Introduced through @itscoachk who specializes in Grant Funding Education where her community learns the process of how to access Grant Funding. This is where I found Opus because she... See more
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It was really smooth and effortless. The ladies I spoke to from the office in Florida, were super helpful. They made a very stressless stress, free and painless, any issues I had, we're handled very,... See more
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I needed text messaging added to my existing number. I called Opus VO and got Samantha on the phone, and she was very kind, polite and knew exactly how to help me. She patiently talked me through how... See more
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4.3
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Reply from Opus Virtual Offices
Thank you for your great review! We're glad everything was informative.
Reply from Opus Virtual Offices
We apologize for the miscommunication and any inconvenience it may have caused. We have now sent you the correct information and hope this resolves the issue. If you have any further questions or need additional assistance, please don't hesitate to reach out.
Reply from Opus Virtual Offices
Thank you for your review! We're glad to hear that our signup process was easy for you. Thanks for choosing Opus VO!
Reply from Opus Virtual Offices
We're thrilled to hear that you found our services user-friendly and appreciated the professionalism of our staff. Providing a seamless experience for our customers is always our top priority.
The staff is great
The staff is great. I love the professionalism and mail service available. I wish they had grad B buildings so that I could have an actual office onsite.
13 September 2024
Reply from Opus Virtual Offices
Thank you for your review! We’re so glad to hear that you’re happy with our staff and the services we offer. We understand the desire for Grade B office spaces, and your suggestion is appreciated.
support staff is always courteous and easy to use when you have questions
great attitudes, and always courteous
17 September 2024
Reply from Opus Virtual Offices
Thank you Marlon for your great review! We're very fortunate to have such a great support staff that makes sure our clients' needs are met.
Opus Virtual Office - great experience.
All online. Easy to use. Also, had prompt response to a question.
3 September 2024
Reply from Opus Virtual Offices
Thank you for your review! We're glad to hear that you found us easy to use. We strive to make the process as smooth and efficient as possible for our customers. If you have any other questions or need further assistance, feel free to reach out anytime!
My Rating is 4 stars- needs a better customer service
Good morning, I hope this message finds you well. Unfortunately, there were a few hiccups with on-boarding.
1 September 2024
Reply from Opus Virtual Offices
Thank you for sharing your feedback. We apologize for any issues you experienced during the onboarding process. Your input is valuable to us, and we’ll work to improve and provide a smoother experience. If there's anything specific you'd like to discuss or need assistance with, please don't hesitate to reach out. We appreciate your patience and understanding.
Kahmisi
Recently I setup my service with Opus. I'm very impressed with there outstanding customer service while I was completing the on boarding process. Samantha was very helpful and instrumental in making the process as streamlined as possible. Very impressed!!
Thanks,
17 September 2024
Unprompted review
Reply from Opus Virtual Offices
We’re thrilled to hear that you had a great experience setting up your service with Opus. We take pride in our customer service, and it’s wonderful to know that Samantha was able to assist you and make the onboarding process smooth and efficient. We’ll be sure to pass along your compliments to her.
The process was Quick & Easy
The process was quick, easy and thorough. I would definitely recommend
30 August 2024
Reply from Opus Virtual Offices
Thank you for your recommendation! We're glad to know the process was easy for you! Our goal is to make it as easy as possible for our clients.
I think they were honest they gave me a…
I think they were honest they gave me a lot of information they listened and let me know what's best for me or at least they they directed me to other party that I should know about that makes my job a lot easier for me so they didn't just stop at them they also refer to the planner and the advisor and I appreciate that because without that it will take me a long time to do what I needed to do
1 September 2024
Reply from Opus Virtual Offices
Thank you so much for your thoughtful feedback! We're glad to hear that you had a positive experience and found the information we provided helpful. We're happy to know this made your process easier, and we appreciate your trust in us.
Opus Virtual Offices are phenomenal!
15 September 2024
Reply from Opus Virtual Offices
Thank you for your kind review! We're glad we were able to help you with your business! Please don't hesitate to contact us if you need anything!
Currently
Currently, I need to know if the number 800-623-1734 is available. If it is I’d like to have it assigned to my company
29 August 2024
Reply from Opus Virtual Offices
Thank you for reaching out! Customer service contacted you and gave you list of numbers. Thank you for choosing Opus VO!
Great experience
We had a great transition from our previous office space to this new one.
22 August 2024
Reply from Opus Virtual Offices
We're thrilled to hear that your transition to the new space went smoothly. It’s our priority to ensure a seamless process for all our clients, and we’re glad to have met your expectations.
Response on Time executed everything…
Response on Time executed everything that needed to be done ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
27 August 2024
Reply from Opus Virtual Offices
Thank you for your amazing review! We're so happy to know that everything you needed done was completed in a timely manner! Please don't hesitate to reach out if you need anything else.
Customer Support / Office
Excellent service from customer support and in the Texas office/Post Oak location! Angela is Amazing!
6 September 2024
Reply from Opus Virtual Offices
We're so glad that Angela was able to help you! She truly embodies the Opus spirit! Our customer support team is grateful for your review.
Good customer service!
4 September 2024
Reply from Opus Virtual Offices
Thank you for your kind review! Our customer support team takes pride in knowing they were able to help you.
Getting charged and not receiving the service
I can’t figure out where is the physical location for my virtual office to collect my mail. I called customer service, got voicemail and no one returned my call. Each month I’m being charged $99 for a service I am not receiving
28 August 2024
Reply from Opus Virtual Offices
We apologize for any confusion regarding your account setup. When we called to resolve the issue, you said you couldn't locate the suite number but in the confirmation letter we sent you, the suite number was clearly listed. We also went above and beyond to ensure that your USPS 1583 form was properly notarized to avoid any other issues. We always strive to make sure our clients' needs are met and issues are resolved.
We certainly never intended for you to feel that we did not fulfill our services. Please feel free to reach out to us directly so we can assist you if you need anything resolved.
Horrible waste of money you can’t even…
Horrible waste of money you can’t even use products an Opus worker told me to try Regus there way better and professional THANKS REGUS!!
My name isn’t Alisha but my actual experience was the same Actually your lying I called multiple times from the beginning stating I couldn’t use service and was told since I couldn’t then there shouldn’t be a problem compensating me within the first couple days trying to use service, I even went to the actually location and they said a lot of customers have the same issue
5 June 2024
Reply from Opus Virtual Offices
Hi Alisha,
We understand your concerns and would like to clarify the situation.
Your account was closed due to non-payment, as we did not receive the necessary payments. You paid when you signed up, but the following month, you defaulted on paying, therefore we closed your account. We do offer a 30 day cancellation policy, no questions asked.
We value all our customers and do our best to provide clear communication to resolve any issues.
Reply from Opus Virtual Offices
Thank you for your kind review! We're glad the process was easy and that you got the help you needed! Feel free to contact us anytime with any questions you may have.
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