Felt well looked after by very competent knowledgeable surgeons. All the staff were pleasant and helpful, Connor helped us on the consultation day. Sinead stood out she had excellent customer service... See more
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Had a consultation with the Kendal branch which was brilliant. Really smooth and reassuring appointment with no pressure to book. Secured me a great deal for 4 weeks time. Now 2 days post lasik proced... See more
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I want to say a huge thank you to Lisa and Sue at Optical Express Bridgwater Both of them went above and beyond to help me through every step of my journey. Without their support, guidance, and determ... See more
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The Milton Keynes Optical Express was amazing! Very warm welcome when I came in and was made to feel comfortable straight away. Laila and Parmdeep was very supportive, talking me through the pro... See more
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Company details
About Optical Express UK
Written by the company
For over 30 years, millions of patients have trusted Optical Express with their eye care. As Europe’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our surgeons undertake more laser procedures collectively than any other provider in the UK and Ireland. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.
Optical Express is focused on delivering exceptional patient care and outstanding clinical outcomes through continued investment in both our technology and our people.
Optical Express | Laser Eye Surgery | Lens Replacement Surgery | Private Cataract Surgery
Written by the company
- At Optical Express life-changing laser eye surgery starts from only £595 per eye*
- Vision correction surgery consultations are free of charge and allow our team of expert clinicians to perform a range of comprehensive tests to assess the health of your eyes and suitability for treatment, helping you decide on the best vision correction option for you. The improvements that our patients notice in their vision following laser eye surgery is truly incredible with over 99% if patients achieving 20/20 vision or better.̌ * Price dependent on treatment and prescription type. ̌ In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia), 99.2% achieved 20/20 vision or better following treatment.
- World leading laser eye clinics
- Optical Express is the UK's No.1 provider of laser eye surgery. Our world leading ophthalmic surgeons have a combined experience of over 1 million procedures carried out worldwide and we provide excellent geographical coverage, with laser eye clinics in locations across the country.
- State of the art clinics and treatment centres
- Optical Express is focused on providing patients with exceptional care and outstanding clinical outcomes. Our world leading ophthalmic surgeons have completed more laser procedures collectively than any other provider in the UK and Ireland. Thanks to our nationwide network of clinics, we provide excellent geographical coverage, with locations across the whole of the UK and Ireland.
- Innovative technology
- Every patient is treated as an individual at Optical Express, with personalised treatment which aims to achieve their best possible results and transform their lives. We are proud of the extremely sophisticated technology in our clinics. Over £400 million has been invested in our clinics and technology because the better the technology, the better the results are for our patients.
- Life-changing procedures
- Optical Express are Europe’s leading provider of laser eye, premium intraocular lens and private cataract surgery and have revolutionised the way that eye care is delivered. You can rest assured you are in great hands with us, we treat thousands of patients every year and receive a huge amount of positive feedback, but the most common comment from our patients is “I wish I’d done it sooner.”
- Affordable laser eye surgery options
- Your laser eye surgery journey starts with a free consultation carried out by a Specialist Refractive Optometrist and Patient Advisor at one of our state of the art clinics. The cost of your treatment depends on your prescription and treatment type determined at your consultation appointment. At Optical Express laser eye surgery starts from only £595 per eye with finance options available to make it an affordable solution for patients. (subject to status. Price dependent on treatment and prescription type.)
- Comprehensive aftercare
- The care you receive at Optical Express doesn’t stop on the day of your treatment. Each of our patients receive a fully comprehensive aftercare programme which is our way of making every patient’s journey to clear vision as successful as possible. Our team of experts are on hand to support you.
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4.6
Excellent
19K reviews
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Fantastic experience
I had a good experience during my visit for an eye test.
The entire process was smooth and well-organised, and I was made to feel welcome from the moment I arrived by all the members of staff.
Iky carried out my scans and was excellent throughout. She explained everything clearly and helped me feel completely at ease and comfortable.
The optometrist, Jameel took the time to answer all of my questions in detail. The clinic is clean, modern, and well-equipped, which added to the overall sense of professionalism. I would recommend this practice to others.
13 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to leave such a detailed review!
We are thrilled to hear that you had a great experience with us and that our team made you feel welcome and comfortable from start to finish. It is wonderful to know that Iky’s clear explanations put you at ease during your scans, and that Jameel was able to answer all of your questions so thoroughly.
We take great pride in maintaining a clean, modern, and professional environment, so your kind words truly mean a lot to us. We will be sure to share your compliments with Iky, Jameel, and the rest of the clinic team. Thank you for your recommendation!
Optical Express Wisbech - Amazing Team!!
From the moment I arrived for my assessment appointment at Optical Express Wisbech, I was made to feel welcome and comfortable. Kira took me through straightaway and explained every aspect of my appointment clearly. Sarah then carried out all my scans, explaining each one as we went so I understood what to expect. I then went through to Ossama who was very thorough and clearly explained my various options. The whole experience left me feeling relaxed and confident in my decision making. There was no hard sell which I really appreciated. Well done Wisbech team!!
24 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for this wonderful feedback!
We are absolutely delighted to hear that your assessment at our Wisbech clinic was such a positive experience. It is fantastic to know that Kira, Sarah, and Ossama all made you feel welcome, comfortable, and well-informed at every stage of the process.
Providing clear explanations and a relaxed, pressure-free environment is incredibly important to us, so we truly appreciate you highlighting that. We will be sure to pass your lovely comments and well wishes on to the whole Wisbech team!
From my first enquiry to my lens…mark Spindler
From my first enquiry to my lens replacments absolutely amazing every thing they said and Ann assuring me because obviously I was very nervous not knowing if there was any pain. absolutely no pain at all best thing I’ve ever done. She was totally right Big thank you to Ann and the team amazing can’t recommend them enough to everyone, mark
24 June 2026
Unprompted review
Reply from Optical Express UK
Thank you so much for taking the time to share your experience, Mark!
We know that choosing to undergo lens replacement can feel incredibly daunting, so it is wonderful to hear that Ann’s reassurance helped put your mind at ease. We are absolutely thrilled that the procedure was entirely pain-free for you and that you're so happy with the results.
We will be sure to pass your kind words along to Ann and the rest of the team, they will be delighted to hear your feedback. Thank you for your highly valued recommendation!
Reply from Optical Express UK
Thank you for the review! We are delighted to hear that you found our service both efficient and friendly. We always aim to provide the best possible experience, and your feedback is greatly appreciated.
Rakhee and Nikita were amazing today
Rakhee and Nikita were amazing today. They explained everything very clearly. They were very patient and welcoming. Thank you both for your professionalism and support.
24 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for taking the time to leave such lovely feedback.
We are delighted to hear that Rakhee and Nikita provided you with such a positive experience.
We will be sure to pass on your kind words to both Rakhee and Nikita, who will be delighted to hear your feedback.
Amazing
Debbie made the experience on the initial day very calming, she talked me through everything.
On the operation day, everyone was so kind. I even had two nurses holding my hand during the operation as I was so nervous. They put me at ease. I'm so glad I had it done. The results are amazing. I would recommend it to anymone
17 April 2026
Unprompted review
Reply from Optical Express UK
We’re glad Debbie made your consultation calm by discussing everything with you.
We know procedures can be intimidating, so it’s rewarding to hear our team provided the support you needed. We're especially pleased the nurses eased your concerns on the procedure day.
Thank you for recommending us and choosing
The team in Nottingham are fantastic…
The team in Nottingham are fantastic Clinic manager Sharon, Stacie, Sophie Nina, Brilliant outcome from optical express, also used the clinic for the Skn with again amazing outcomes can’t thank both teams enough would 100% recommend always greeted with a smile and a laugh thank you all
24 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your feedback.
We're glad to hear about your positive experience with our Nottingham team and the great outcome. Your kind words for Sharon, Stacie, Sophie, and Nina will be shared with them. It's wonderful that your experiences with Optical Express exceeded your expectations.
Thank you for your recommendation and support; we look forward to seeing you again.
Do not hesitate! 10/10
The whole process from start to finish was brilliant. I had my pre op consultation in Derby where I was met by Sohail, he was really helpful and answered all the questions I had about recovery and success rates really proficiently. I then met Dana who talked me through the procedure and what my suitability looked like. Surgery itself took place in Nottingham and was really quick and easy with very little discomfort and by following the surgeons orders I was able to manage the discomfort really easily and it only lasted an hour or two. All the staff have been super welcoming, did a really good job of easing any concerns and making me feel comfortable throughout the whole process. My Vision is now superb and I’ve just left having seen Hayley in the Derby store where she was really accommodating in setting up my follow up appointment. Would absolutely recommend. Genuinely life changing
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your feedback.
We're glad your experience was exceptional, with contributions from our teams in Derby and Nottingham. It's great to hear that Sohail, Dana, and Hayley provided thorough support.
We're pleased your procedure was quick and comfortable, and that our clinical team helped ease your process. Your comments are appreciated, and we're thrilled you're enjoying excellent vision from your treatment.
Thank you for recommending Optical Express.
My experience with everyone at the…
My experience with everyone at the clinic has been amazing, very thorough with all the equipment at the start I did go other places but returned to optical express , staff so friendly and welcoming pretti optometrist very nice and explained everything in great detail op was pain free and done so quickly surgeon Mr Mughal and nurses were amazing and put me at ease through the op I’m going to enjoy being able to see I highly recommend optical express
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for taking the time to share your experience with Optical Express.
We are delighted to hear that you had such a positive journey with us and that our thorough consultations. It is especially rewarding to know that our team made you feel comfortable and well-informed throughout every stage of your treatment.
We will also be sure to pass on your kind words to Mr Mughal, Pretti and the team, who will be delighted to hear that they helped put you at ease during your surgery.
Thank you for your recommendation and for trusting us with your vision. We hope you continue to enjoy the benefits of your improved eyesight for many years to come.
Opticial Express Belfast
I first visited Opticial Express Belfast in August 2025. I had alot of questions & concerns but the staff answered them all & reassured me. I had Lens Replacement Surgery in November 2025 & it truly was life changing. The after care I received was first class & I can't fault anyone from the Receptionist to my surgeon Dr Huba Kiss. I would recommend Opticial Express Express
13 November 2025
Unprompted review
Reply from Optical Express UK
Thank you for sharing your positive experience with Optical Express Belfast.
We're glad our team addressed your concerns and that your Lens Replacement Surgery transformed your life. It's great to hear you received exceptional aftercare from our staff, including Dr. Huba Kiss.
We appreciate your recommendation and trust in us, and we wish you continued enjoyment of your improved vision.
The staff in the Hull branch were very…
The staff in the Hull branch were very knowledgeable and professional. They took the time to explain my options and the processes available to meI decided to go with the option that was recommended and my overall impression and experience was very good.
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your experience with our Hull branch.
We're glad our team provided knowledgeable guidance and that you felt confident in your choice.
We appreciate your feedback and look forward to supporting you again.
Horrendous experience with Dr Kalid Riad
My experience with Dr Kalid Riad during my lens replacement surgery was one of the most distressing medical experiences I have ever had.
Although the surgery itself was technically successful, the way I was treated left me feeling terrified, traumatised, and deeply upset. I experienced what I felt was a complete lack of compassion, reassurance, and patient care throughout the procedure. His manner towards me was, in my view, abrupt and unnecessarily rough, leaving me frightened and in shock.
As a patient undergoing eye surgery, I expected professionalism, empathy, and an understanding of the vulnerability that many people experience during such a procedure. Instead, I felt ignored, unsupported, and treated with little regard for my emotional wellbeing.
The physical outcome of the surgery does not outweigh the mental anguish this experience caused me. Had I known in advance how I would be treated, I would never have chosen to undergo this procedure with this surgeon.
I subsequently raised a formal complaint with Optical Express. While their responses have been polite and courteous in tone, I have been left with the strong impression that my concerns have not been taken seriously and that the company has focused more on defending its position than addressing the distress I experienced. Rather than feeling listened to or supported, I feel my complaint has been dismissed and effectively brushed aside.
I am sharing my experience so that others considering lens replacement surgery can make a fully informed decision. Based on my experience, I would strongly recommend researching alternative surgeons and discussing patient care standards carefully before proceeding.
.
6 February 2026
Unprompted review
Reply from Optical Express UK
Many thanks for providing your review. We welcome all forms of feedback, and we are sorry to learn of your dissatisfaction, which is not a view shared by the vast majority of our patients.
We would like to clarify that Dr Riaz is a General Medical Council registered surgeon with over 20 years of experience, who has delivered over 11 000 eye surgeries.
Unfortunately, from the information you have provided, I have been unable to locate your record to assist further. If and when convenient to yourself, in order to discuss your concerns with a member of our Customer Service team, we would invite you to call us on 01236 795 010. Alternatively, you can provide us with more information via email by sending it to customerservice@opticalexpress.com
I would like to thank Claire for her…
I would like to thank Claire for her service which was to the moon and back.
Optical Express Piazza Paisley, what professional and caring attitudes
Tremendous Service Always.
Anne Burns
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your generous review.
We're thrilled Claire's exceptional service contributed to your positive experience at Optical Express Paisley.
Your feedback on her professionalism and caring attitude is greatly appreciated. We take pride in delivering high standards of patient care and are glad to know we've exceeded expectations.
Thank you for choosing Optical Express; we look forward to welcoming you back.
Good people
I am very happy with the review of my eyes. I am very satisfy the doctor and the medeworks. Was seen by Amernah and Yvonne
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your kind review.
We're delighted to hear that you were happy with your eye examination and the care you received during your visit. Providing a high standard of clinical care and excellent customer service is always our priority, so it's wonderful to know that you had such a positive experience.
We will be sure to pass on your lovely feedback to Ameenah, Yvonne and the team.
Really good experience from start to…
Really good experience from start to finish. Quick and easy appointment and staff really friendly. Shout out to Louisa who was super friendly.
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your kind review.
We're thrilled you had a positive experience and found your appointment quick and efficient. We're glad our friendly team made your visit enjoyable, and we appreciate you highlighting Louisa's exceptional service.
Thank you for choosing Optical Express; we look forward to welcoming you back!
Very professional and friendly service…
Very professional and friendly service from the st Enoch branch with Ameenah and Yvonne would definitely recommend
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your review.
We're glad you received professional service from Ameenah and Yvonne at our St Enoch branch. We appreciate your recommendation and will share your feedback with them.
Thank you for choosing Optical Express, and we look forward to your return.
I want to say a huge thank you to Lisa…
I want to say a huge thank you to Lisa and Sue at Optical Express Bridgwater Both of them went above and beyond to help me through every step of my journey. Without their support, guidance, and determination, I honestly would never have been able to get my last surgery. I am so incredibly grateful for everything they did for me. They made me feel supported, listened to, and confident throughout my treatment. I highly recommend them to anyone looking for care and expertise during there eye after care
15 May 2026
Unprompted review
Reply from Optical Express UK
Thank you for your wonderful feedback.
We're glad Lisa and Sue positively impacted your experience. We take pride in providing exceptional support, and it's gratifying to know they helped you feel confident during your treatment.
We'll pass on your kind words to them. Thank you for your recommendation and for trusting us with your eye care. We wish you all the best with your improved vision.
What a fantastic experience
What a fantastic experience, even when it sounds daunting to the whole process (lens replacement)
All the staff at the Peterborough site, where understanding, caring, friendly & explained the whole process in bite sizes pieces to ensure I fully understood the whole process, also made themselves available during & after the operation
I SHOULD OF DONE IT EARLIER, what a difference my 20/20+ sight is after 24hrs and getting better each day
8 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your experience.
We're glad your lens replacement journey exceeded expectations and that our Peterborough team made it easy and reassuring. Providing clear information and compassionate care is important to us, so it's great to hear it positively impacted you.
We're thrilled you're satisfied with your vision so soon after surgery and appreciate your kind recommendation. Wishing you continued success in your recovery and many years of clear vision.
Thoroughly Recommend St Albans Optical Express!
Had a great experience with Optical Express St Albans in supporting me with my lens replacement surgery. Thanks very much and would definitely recommend!
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for your review.
We're glad you had a positive experience with our St Albans team during your lens replacement surgery. Providing exceptional care is our priority, and we're pleased to have met your expectations.
We appreciate your recommendation and thank you for choosing Optical Express. Best wishes for your improved vision!
I have visited Optical Express in St…
I have visited Optical Express in St Albans over the last 3yrs in an effort to have a lens replacement surgery. I was unable initially due to a problem with ine eye which eventually went away. I was seen to by Zahra and Sue who were tremendous and supportive. They guided me all the way through until I was able to undergo the surgery in Milton Keynes. It was a quick and painless procedure and within 24hrs my eyesight is magnificent. I feel like a child again being able to focus in on everything I look at. I would suggest to anyone thinking about this procedure, do not put it off. Your eyesight is priceless.
23 June 2026
Unprompted review
Reply from Optical Express UK
Thank you for sharing your experience.
We're delighted to hear about the positive impact of your lens replacement on your vision and quality of life. It's rewarding that, after initial challenges, you achieved such great results. Zahra and Sue will be thrilled with your kind words.
Supporting patients is important to us, and we're glad they made a positive difference. We're also pleased your procedure was quick and comfortable, and that you're enjoying clearer vision. Thank you for your recommendation and trust in us.
We wish you many years of excellent eyesight.
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