I ordered a pair of Specs from Bassol to be delivered to Australia and although the order was delayed due to manufacturing issues, Bassol kept me updated as to delays with multiple emails and updates.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bassol Optic and its team are the simply the best! SUPERB collection of frames and staff that truly care abut getting it right. I have probably purchased a half-dozen pairs of glasses with progressiv... See more
Company replied
All the process from processing the order choosing the options and pricing are very user friendly smooth and no bug in between.returning to cart back and forth editing correcting goes without any is... See more
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I was a tad sceptical when first ordering as I’m wary of ordering from abroad. However, I had no reason to be. Service was excellent. Communication even better. I’ve even ordered a second pair... See more
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Company details
About Bassol Optic
Written by the company
NEWSLETTER
Written by the company
- -5% EXTRA.
Express delivery | Envio express
Shipments in 3 days to the whole world | Envíos en 3 días a todo el mundo
You will receive your package in a maximum of 3 days anywhere in the world, after making the purchase of products in stock. | Recibirá su paquete en un máximo de 3 días en cualquier parte del mundo, después de hacer la compra de productos en stock.
Contact info
Carrer del Doctor Dou 19, 08001, Barcelona, Spain
- 931226035
- info@opticabassol.com
- www.opticabassol.com
4.4
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Get your order right because their return/refund SOP sucks
Purchased a pair of spectacles from Bassol, communicated with their customer service folks and arranged for the parcel to be sent back to them. They signed it off and then refuse to refund me for the returned goods. It’s so hard to even get any support from them to clarify the refund. Shop at your risk
8 January 2026
Unprompted review
Reply from Bassol Optic
Dear Customer,
To help us fully investigate the matters you have raised, we kindly invite you to provide your purchase order number and identity details. Without this information, it is difficult for us to verify the authenticity of this experience and address your concerns effectively
Best regards
BASSOL OTPIC
I’m so happy whit my YSL sunglasses.
I’m so happy whit my YSL sunglasses.
Customer service is very good.
15 June 2026
Reply from Bassol Optic
Thank you so much for your kind words! We are absolutely thrilled to hear that you love your new YSL sunglasses and that you had a great experience with our customer service. Enjoy your stylish new shades! 😎✨
Very fast delivery to another country
Very fast delivery to another country. Very competitive price, unbelievably speedy delivery to another country (placed the order on Saturday, received my package on Tuesday). Well packed. Exactly the product I was looking for. I wanted to buy the same frame I owned before and broke - received genuine product identical to the one bought in luxury boutique.
15 June 2026
Reply from Bassol Optic
Thank you so much for this amazing review! We are delighted to hear that your experience was perfect, from the competitive pricing and secure packaging to the incredibly fast international delivery. It's great to know we could help you replace your favorite frame with the exact, genuine product. Enjoy them! 😎✈️
Very timely delivery and product was…
Very timely delivery and product was delivered as described.
15 June 2026
Reply from Bassol Optic
Thank you so much for your feedback! We are glad to hear that your order arrived right on time and exactly as described. We look forward to serving you again at Bassol Optic! 😎📦
Fast delivery great packaging!
Fast delivery great packaging!! Highly recommend especially due to prices
15 June 2026
Reply from Bassol Optic
Thank you so much for the high recommendation! We are thrilled to hear that you were pleased with our fast delivery, secure packaging, and great prices. We look forward to your next visit to Bassol Optic! 😎📦
Reply from Bassol Optic
Thank you so much for the perfect score! We are thrilled to hear that everything was 10/10 and that you enjoyed our fast service. We look forward to serving you again soon! 😎✨
Reply from Bassol Optic
Thank you so much for sharing your great experience! We are thrilled to hear you had a positive time with us and hope to see you again soon at Bassol Optic! 😎✨
I have ordered before and will continue…
I have ordered before and will continue to do so. The glasses arrived in two days and are beautiful. I recommend them.
9 June 2026
Reply from Bassol Optic
Thank you so much for being a loyal customer! We are absolutely thrilled to hear that your glasses arrived so quickly and that you find them beautiful. Thank you for the recommendation, and we look forward to your next order! 😎✨
Great prices and great communications…
Great prices and great communications from customer service
11 June 2026
Reply from Bassol Optic
Thank you so much for your great feedback! We are delighted to hear that you were pleased with our prices and that our customer service team provided excellent communication. We look forward to your next visit! 😎✨
Very good price compared to sunglasses…
Very good price compared to sunglasses hut and fast delivery with dhl
11 June 2026
Reply from Bassol Optic
Thank you so much for your review! We are glad to hear you found a great price with us compared to other stores and that you enjoyed the fast delivery with DHL. Enjoy your new sunglasses! 😎📦
Reply from Bassol Optic
Thank you so much for your kind words! We are absolutely delighted to hear that you are happy with the quality of your new glasses. Enjoy them, and we hope to see you again soon! 😎✨
Great experience!
Great experience!
I received my sunglasses on time and I love them. Will shop here again!
Thank you
12 June 2026
Reply from Bassol Optic
Thank you so much for your wonderful review! We are thrilled to hear that your sunglasses arrived right on time and that you love them. It will be a pleasure to welcome you back for your next shopping experience! 😎✨
Excellent service good prices!
12 June 2026
Reply from Bassol Optic
Thank you so much for your feedback! We are thrilled to hear that you enjoyed our service and prices. We hope to see you again soon at Bassol Optics! 😎
Reply from Bassol Optic
Wow, thank you so much for this amazing review! We are delighted to know that everything from our prices to the fast delivery and product quality met your expectations. Enjoy your new glasses and welcome to the Bassol Optics family! 🌟😎
The best quality sunglasses and so fast…
The best quality sunglasses and so fast delivery with the best price. We have made purchases from Bassol Optic many times. We will shop only from you sunglasses as always.
10 June 2026
Reply from Bassol Optic
Wow, what an incredible compliment! Thank you so much for being such a loyal customer and for choosing us time and time again. Hearing that we are your go-to shop for sunglasses means the world to the entire Bassol Optics team. We will continue working hard to always offer you the best quality, prices, and speed.
Very fast delivery
Very fast delivery. Professional service and costumer service. Great company really recommend!!
18 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for your kind words! We are delighted to hear that you had a great experience with our fast delivery and professional customer service. Recommendations like yours mean everything to our team. Enjoy your new glasses! 🚀🕶️
While it takes longer to get…
While it takes longer to get prescription glasses with them, the result is impeccable.
9 June 2026
Reply from Bassol Optic
Thank you so much for your review! Prescription glasses do require a bit of extra time in the laboratory to ensure everything is crafted perfectly, so we truly appreciate your patience. We are absolutely thrilled to hear that the result was impeccable and worth the wait. Enjoy your new glasses! 👓✨
Beautiful styles at great prices
Beautiful styles at great prices, and express shipping!
11 June 2026
Unprompted review
Reply from Bassol Optic
Thank you so much for the feedback! We work hard to bring you the best styles as fast as possible. Enjoy your new sunglasses and thank you for choosing Bassol Optics! 🚀🕶️
Reliable online store
Easy ordering. Products clearly and correctly described. Very good price. Initially good communication. Extremely fast delivery via DHL Express, but lack of communication before that.
9 June 2026
Reply from Bassol Optic
Dear customer,Thank you for your review. We are happy that you were satisfied with our prices, descriptions, and the speed of DHL Express. We take note of your comment about the communication before shipment to improve our service moving forward. We look forward to serving you again
BASSOL OPTIC
Reply from Bassol Optic
Thank you for your review! We are glad to hear that your product arrived safely and quickly in the UK. Enjoy your purchase and thank you for choosing Bassol Optics! 🇬🇧🕶️
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