Open Study College Reviews 7,737

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, patience, and clear communication, making the enrollment process smooth and stress-free. Many people highlight the exceptional customer service, noting that representatives are understanding, responsive, and go above and beyond to assist with inquiries and course selection. The overall user experience is often described as easy and seamless, with many appreciating the personalized support received. However, some people were dissatisfied with the service and communication, mentioning issues with delayed tutor responses, vague content, and non-functional links within learning materials. A few other people also felt that the response time was slow, with some waiting for login details for an extended period.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the enrollment process smooth,... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the helpfulness and... See more

Response time

Clients share ambiguous opinions on response time. While some customers experienced quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience emailed and got a real person call and email back ‘Sean’ he was so helpful and talked through what I had been looking at doing then suggested some other options which were actually be... See more

Company replied

Rated 5 out of 5 stars

Andrew Emuss was amazing, so kind and patient. Explained everything to me clearly with compassion and understanding. Made me feel seen and heard when figuring out what I wanted between the Complete Na... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with this company been accepted to do a teaching course with them which works well within my budget and my lifestyle juggling around children! I had dealt with Darren who w... See more

Company replied

Rated 5 out of 5 stars

I decided to change my options, after contacting them and expressing how important it was to me, Liz went over and above to make this possible. She responded quickly and made me feel heard. It’s unusu... See more

Company replied


Company details

  1. Educational Institution
  2. Adult Education School
  3. Career and Education Provider
  4. College
  5. Distance Learning Center
  6. Private College

About Open Study College

Written by the company

Seeking a career change? Didn’t get the exam results you wanted? Looking to learn a new skill? Your learning journey has no end at Open Study College, and we will be a friendly ear, a 24/7 support, and a wildly enthusiastic cheerleader along the way.

Open Study College is a distance learning course provider that has helped over 130,000 learners globally take the next step towards achieving their ambitions.

We’re a family founded and run business, born from a genuine passion to improve the lives of others through education. With over 700 courses, ranging from A Levels and GCSEs through to professional qualifications in areas such as childcare and beauty therapy — we offer a course for everyone. Our qualifications are independently accredited by established awarding organisations, fully equipping people for the future.

Learners can study from wherever they like with us, whether that’s at home on the sofa, on the train, or at the local coffee shop, the choices are endless. Distance learning provides the flexibility to create a study schedule that fits around the busy demands of day-to-day life.

We enable people to accomplish their goals at their own pace, on their terms.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Karen and Daren were…

Karen and Daren were exceptional—extremely welcoming and supportive. My son found the college atmosphere challenging, yet he's determined to pursue his A levels. After our discussion with Karen, we're confident that this is the ideal path for him.

29 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's great to hear that both Karen and Darren were so welcoming and supportive.

It's lovely to know that you've found a suitable alternative for your son. We look forward to supporting him with his studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

The course experience was quite…

The course experience was quite fragmented. Over the span of a year, the content shifted three times without any prior notice. Some of the material is significantly outdated, such as references to software requiring backups and utilizing Wizards. Initially, the course outlined a process labeled as ABC, but in reality, it was entirely different. The course promised a computerized section, offering approximately 20 pages of study material along with instructions to acquire the software. I set aside time accordingly, only to discover the process had evolved, now taking 24 hours and expanding to 180 pages of study for just 5 out of 200 marks.The content appears misaligned with contemporary standards. Regarding the ICB accreditation process, their assessment would likely be even less positive. When pursuing professional accounting qualifications with Open Study College, be sure to allocate ample time, as it may take three times longer than anticipated, potentially leaving you with less patience or grayer hair.Perhaps this is a test of resilience, challenging your determination and toughness required for client work.

27 December 2025
Unprompted review
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Reply from Open Study College

Thank you for taking the time to share such detailed feedback about your experience. We’re genuinely sorry to hear that the course did not meet your expectations and that the changes to content and structure caused frustration and inconvenience.

Course materials in professional qualifications do evolve to reflect changes in industry standards, software, and awarding body requirements.

Please be assured that your feedback has been shared with both our academic and course development teams and plays an important role in ongoing course review and improvements.

We are committed to ensuring that course content remains current, transparent in its expectations, and aligned with both professional standards and awarding body requirements, including ICB.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Great help from a gentleman called…

Great help from a gentleman called Sean, everything was explained clearly and couldn’t have asked for anything more. Would definitely recommend.

22 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, James.

It's lovely to know that Sean was so helpful and explained everything to you.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Sean was really helpful and made it…

Sean was really helpful and made it really easy to understand and as bought it as a gift for my girlfriend I know she is extremely excited to begin the process thank you for all your help Sean

17 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to hear that Sean was so helpful and made the process super easy for you.

We hope your girlfriend enjoys her gift!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Gemma credit control is fantastic very…

Gemma credit control is fantastic very friendly and helpful succeeds all expectations very compromising she is a star colette x

3 October 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Ian.

It's fantastic to know that Gemma has been so helpful when supporting you. We'll be sure to share your lovely feedback.

Good luck with the rest of your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

I took my level 3 course

I took my level 3 course, and I have to say although it was a little bumpy in the beginning with trying to understand how it worked, my tutor was brilliant and helped me through it. I really enjoyed the course and now working within education. Highly recommend them.

7 February 2025
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Reply from Open Study College

Thank you for your review, Sarah.

We're very glad to hear how your tutor supported you in overcoming challenges and studying.

It's fantastic to know you enjoyed studying your qualification with Open Study College, and that you now work in education thanks to this course!

We wish you all the best in your future endeavours, and congratulations once again!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

My tutor Julie Corbin has been…

My tutor Julie Corbin has been fantastic on two courses, Jewellery Making and Creative Crafts. She has supported me all the way with both. Quick responses and useful feedback.

6 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Claire.

It's lovely to know that Julie has been so supportive and responsive when supporting you through your studies.

We wish you the best of luck with the rest of your course!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Thank you Wednesday

Open Study College have been absolutely amazing in supporting me with my application and getting started as a Student on the L3 Advanced Criminalistics course. My agent Wednesday has been absolutely amazing. She has gone above and beyond at every single turn. I can't wait to gain my qualifications and move on to my next. I can imagine I am going to be a student with them for a long time until I run out of things to complete with them. The affordability of the courses are amazing as I opted for online and paper study. My login details were sent over almost instantly and my study materials by trusted courier within days. I haven't got enough words to express my thanks to Wednesday and the team.

1 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review, Jessica.

It's lovely to hear that everyone you've spoken to has been so supportive and helpful.

It's especially great to know that you received your materials super quickly, and you're pleased with our competitive prices.

We are excited for you to complete your studies with us and look forward to welcoming you back for your next course. Remember, you'll also receive an extra discount for returning!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Good customer service

Patient, calm, verry friendly, confident, Great customer service and all questions answered.

1 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to know that the team have been so patient and friendly when supporting with your queries.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

spoke with Meleeka she was very helpful…

spoke with Meleeka she was very helpful and friendly gave me advice on the course she throught would be beneficial for me a very pleasant experience.

1 December 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

It's lovely to know that Meleeka was so helpful and friendly when giving you advice.

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

The course material for A Level maths…

The course material for A Level maths has too many mistakes and the administrators refuse to address them. reply to open study college .Pure maths part 4 page 24. Using harmonic form to find max and min values of a trig function. Answer in the the book says these occur when the angles are 36.9 and 216.9 Wrong The max/ min occur when the angles 53.1301 and 233.1301 . If iam wrong so is my casio graphing calculator . AI and the A level maths teacher I showed it to

26 November 2025
Unprompted review
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Reply from Open Study College

Hi Craig,

I can see you have spoken with our Learner Services team regarding your concerns with the materials.

The team have asked you to provide page numbers and examples so this can be reviewed by the development team.

When we receive these details from you, we will be able to look into and address your concerns.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

A very useful and helpful course

A very useful and helpful course which is easy to understand and to learn from.

19 November 2025
Unprompted review
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Reply from Open Study College

Thank you for your review.

We're so pleased to know that you're finding the materials useful and helpful.

We hope you enjoy the rest of your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

This is such a good study content…

This is such a good study content provider for students.

22 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's great to hear that you're pleased with the college and the materials you have been provided with.

We hope you enjoy the rest of your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Karen and Daren were brilliant

Karen and Daren were brilliant, very friendly and helpful.
My son really struggled with the college environment but really wants to do his A levels- after speaking with Karen we feel that this is the perfect solution.

19 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's great to hear that both Karen and Darren were friendly and helpful.

We wish your son all the best with his A Level studies.

Kind regards

Rebecca
Open Study College

Rated 1 out of 5 stars

Don't bother with this company, gives wrong study information.

What ever you do, do not give your money to this company. Paid a lot of money to study GCSEs again in English, science and maths. Having only opened the biology pack the page did not make sense. Googled and the information was incorrect. I emailed and was told they have changed that page and I could have it online also. I emailed back to say I had lost faith in the company as if I continued how could I know there wasn't going to be more mistakes, I asked for a refund for my courses as the others hadn't been touched and only found the mistake on the first page. Was told I could not have a refund as it had been corrected. I could have potentially paid to sit GCSE's and got questions wrong.

1 September 2025
Unprompted review
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Reply from Open Study College

Hi Sam,

I can see the error you reported was a minor typographical error that was not evident within the online materials. You were given the online materials to avoid any delays or confusion with your studies.

We take accuracy extremely seriously, and instances like this are rare, but when they do happen, we ensure this is picked up and corrected as a priority. We also reviewed the rest of the materials to ensure they met the expected standard.

This was resolved when reported in August 2025. We do hope you decide to continue with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Liz was a fantastic help

Liz was a fantastic help!

Thanks again

10 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's lovely to hear that Liz has been such a great help.

We wish you all the best with the rest of your studies!

Kind regards

Rebecca
Open Study College

Rated 3 out of 5 stars

Inaccurate course schedule and process

The course and process were very disjointed. The course content changed 3 times in a year with no notifications that it was going to. Some of the course content is VERY out of date. For instance talking about software that needs backups and uses Wizards.

The course said that the process was ABC but it turned out to be very different.

The course says that there is a computerised section and gives around 20 pages of study and a method of how to get the software. So I scheduled time to do what appeared to be needed. Nope - process had changed and took 24 hours and the 20 pages of study had changed to 180 pages (for 5 marks of 200!!).

It seems badly out of kilter with current times.

As for the process with the accrediting body ICB their review will be even less favourable.

Ensure you have plenty of time when embarking on professional accounting qualifications with Open Study College as it will probably take you 3 x longer than you planned and with considerable less/ greyer hair than you started.

Maybe it is a test for client work - have you got the tenacity and thick skin needed...

19 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for taking the time to share your feedback.

We are sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify several points regarding the ICB course and the processes involved.

Firstly, with regard to the course content updates, ICB periodically revises its syllabuses, assessment formats, and software requirements. These changes are often made in response to industry standards and regulatory updates. While we always aim to notify learners as promptly as possible, there are occasions where updates from the awarding body are implemented on short timelines. When this happens, our team works hard to adjust the learning materials to ensure that learners are studying the content that aligns with the latest assessment criteria.

Regarding the computerised accounting component, the ICB significantly expanded this part of the syllabus during the period you studied. This was an awarding-body change rather than an Open Study College decision.

Although the weighting in marks may appear small, the ICB expects competency across the full breadth of the content, which is why the study material is comprehensive.

We appreciate your frustration as you come to the end of your 12 month course, but please remember we're here to help and will be glad to offer an extension at no extra cost.

We wish you the very best in your continued studies and your future career, and we thank you again for raising your concerns with us.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

I had a very smooth enrollment

I had a very smooth enrollment. I recommend talking with an advisor if you need help, Sean was very helpful and attentive. Once I enrolled, my tutor contacted me really fast.

12 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's lovely to know that you'd recommend our helpful team, thanks to Sean!

We wish you all the best with your studies.

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Cecily was really helpful and explained…

Cecily was really helpful and explained the process and options to me ensuring I fully understood what I was committing to

12 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

I'm pleased to know that Cecily was so helpful during your enrolment process, so you knew exactly what you were committing to.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

Rated 5 out of 5 stars

Good

Good, efficient, friendly. Spoke to Sean.

11 November 2025
Unprompted review
Open Study College logo

Reply from Open Study College

Thank you for your review.

It's lovely to hear how Sean was friendly and supportive during your enrolment.

We wish you all the best with your studies!

Kind regards

Rebecca
Open Study College

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