Ooma Reviews 2,150

We love Ooma. We are changing ownership and branding and acquired a new main number. Your consultants were very help full in helping me with this transition.

Much appreciated
Mark

I find that when i have a problem that customer service cannot answer they give me what they know and will not transfer or find someone to help me. I recently had a problem with text messaging use and was told that I have never reached the maximum monthly and that there was a daily cap of 100 messages in and out. When i got an error message that I had exceeded my limit customer service said i was at 82. If that's the case and I've never reached the monthly maximum why did I get the error. I never received a satisfactory response so I moved on though it did cause a problem for me with my boss.

When I signed up with Ooma, I was lied to by the customer service agent. I was told I could cancel the service at anytime with no penalty. So I called to cancel the service 6 months early and she said there was a early termination fee which was the same price as the monthly bill. Oh and the phone they do called lease for 4 dollars a month, is a 112 dollar restocking fee when you send it back. Bad business. Do not waste your time. Many other honest companies out there.

AGENT WAS VERY HELPFUL AND KNOWLEABLE.
KEEP UP THE GREAT JOB

Easy people to work with. Prompt shipment and help with installation. Now we have to grow into the new capabilities.

Extremely frustrating experience attempting to onboard Ooma for a healthcare-related business account requiring HIPAA compliance.

My initial interactions were with a representative named Keith. What should have been a straightforward onboarding and due diligence process quickly became a series of circular conversations, incomplete answers, and responses that often came across as dismissive and condescending. Rather than receiving clear guidance, I ultimately had to locate much of the information myself through Ooma’s own documentation and support links.

After becoming increasingly frustrated, I called back hoping to speak with someone else. Another representative, Eric, transferred me almost immediately based on recognizing my caller ID without even allowing me to fully explain why I was calling. I called again and reached Michelle, whose approach felt equally dismissive and defensive rather than solution-oriented. There was little effort made to review the situation, understand the concerns being raised, or genuinely help resolve the issues.

What stood out most throughout this experience was the lack of ownership, poor communication, and inconsistent information between representatives and departments.

At this point, my concern is less about the product itself and more about the quality of customer service, sales support, and internal communication. If the initial customer engagement experience is this disorganized and frustrating, I can only imagine what the actual onboarding and long-term support experience must be like.

For a company of this size and reputation, I expected a far more professional, informed, and customer-focused experience.

Implementation has been really rough. No timely responses from the 'whiteglove' onboarding team.

Limited training, trying to figure out the system using YouTube

The customer service representative

Our business tried using their service and it is awful. We got sick and tired of them not being able to deliver what was promised, so we tried to move four of our phone numbers back to the previous carrier. It's been three weeks now and OOMA still won't release the numbers, claiming we are not providing the information that's on their records. This is BS as we are providing the information, including a port PIN, exactly as they have given us. I have opened multiple trouble tickets with them and they just close the ticket without doing anything or even notifying us. DO NOT USE OOMA.

Ooma makes cancelling their service deliberately painful. I spent way too much time on hold, got transferred repeatedly, and had to fight through multiple retention attempts just to cancel a phone service. It felt like they were designed to wear you down until you give up. This kind of predatory retention practice is unacceptable. Do yourself a favor and choose a provider that respects your time and your right to cancel without jumping through hoops.

I have been using Ooma phones for 7 years. The system has worked great. It fits all my needs for 2 offices and 5 remote locations

Work's Great! still learning it all.

Always helpful to speak with a live person and willing to escalate when needed.

The staffs was great working with me to get connected. Filling out my papers work .

Ooma rep was intelligent, his dialect clear and understandable, and he solves my issue with courtesy and patience.

I have had Ooma for over seven years now. Dumped AT&T POTS as my bill for very limited calling (no long-distance, limited local) was almost $50 a month. Ooma has been excellent. Reliable, no down time, excellent call quality. Porting over my number and installation were fast, easy and painless. The box was around $60 and monthly charges are now around $8, all for taxes and government fees. This includes long distance and voice mail. They make apparently make their money selling additional services and features that I do not need.
The only glitch I had was when call quality became unbearably noisy. Happened twice. Rebooting the device (unplugging and waiting a couple minutes) fixed it.

Horrible connection and know one can hear me

I would rate this a zero if I could. Not even based off the phone service itself; merely the customer service. While looking around to find the best phone system for our small business. Ooma rep, Justin called me 6 times a day. I shared I cannot talk at work and could chat through email. He continued to still call. Then when we did decide to go with Ooma and I questioned a price, he said "maybe you should stick with your current system." My coworker called ahead of me to inquire about the service, She talked to a different representative than me. The rep she talked to got mad because we didn't ask for him when I called. So many issues with the customer service. I am glad we chose another company.