On The Go Tours Reviews 512

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, highlighting how guides go above and beyond to ensure a memorable and comfortable trip. The holidays are frequently described as amazing, well-planned, and offering a perfect balance of activities and relaxation, with many appreciating the diverse and enriching cultural experiences. The service provided is often noted for its excellent organization and efficiency, making travel seamless and stress-free. Reviewers also commend the carefully selected locations and the overall user experience, which is consistently rated as outstanding. However, some customers also noted issues with tour communication, mentioning that trip notes were sometimes received very late, or that changes to itineraries were communicated close to the departure date. A few other people felt isolated due to language barriers within their tour groups.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Holidays

Customers had positive experiences with holidays, often describing them as amazing, unforgettable, and... See more

Service

People report positive experiences with service. Many reviewers praise the professionalism, care, and... See more

Location

Reviewers highlight positive aspects of location. Customers appreciated visiting all places of interest, such... See more

User experience

Reviewers mention positive feedback about user experience. Customers describe their experiences as "amazing"... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the most amazing holiday experience in Morocco. Our guide Jamal looked after us so well. He was professional, friendly, knowledgeable, sensitive to the needs of everyone in the group and posses... See more

Rated 5 out of 5 stars

This morrocco tour was absolutely amazing, we covered so many cities and the Atlas Mountains were incredible. The culture the magical feeling of morrocco was awesome. Jamal our tour guide made it all... See more

Company replied

Rated 5 out of 5 stars

Zaid our driver and Aziz our tour guide were both wonderful. One couldn’t wish for more suitable GoTours representation. Along with 11 other fellow travellers in January, one learnt a lot about Morocc... See more

Company replied

Rated 5 out of 5 stars

Morocco 8 day imperial city was best tour. High value for money. Accommodations were excellent. Riad in chefchoun was like a 5 star museum with 30ft high cieling moroccan tiles and art work. Break fas... See more

Company replied


Company details

  1. Tour Operator

Written by the company

On The Go Tours are an award-winning provider of unforgettable tours and Tailor-made holidays. From Egypt to Ecuador, India to Iceland, we love helping you see the world your way, unlocking the finest sights and experiences the world has to offer. Whether you’re after culture, adventure, or just want to kick back and relax, our outstanding local guides get you to the heart of your destination and deliver truly authentic experiences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

512 reviews

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Replied to 94% of negative reviews

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Rated 4 out of 5 stars

Small group totally Morocco

Great 9 day tour of Morocco. Highly recommend On The Go tours, our knowledgeable guide Aziz cateing for our every need and our awesome driver Mustafa for keeping us safe. Highlight the Berber Camp in the Sahara in/out by camel. Fab accommodation and best with a small group easier to manoeuvre around Medinas and site visits.

18 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear you enjoyed your 9-day Morocco tour and that Aziz and Mustafa made your experience so smooth and memorable. It’s great to know the Berber Camp and small-group experience were highlights for you!

Rated 4 out of 5 stars

Aziz was a great guide Very…

Aziz was a great guide Very knowledgeable.The tour covered everything we wanted to experience in Marocco.We were 3 South African ladies with the rest of the group Australians and Aziz handled all very well.Some of the hotels were better than others.The stay in the Riad was very good.On the whole it was a very insightful and enjoyable tour!!

18 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re thrilled to hear you enjoyed your Morocco tour. It’s wonderful that Aziz’s knowledge and guidance made the experience so memorable, and that you appreciated your stay in the Riads.

Rated 5 out of 5 stars

An experience as a solo traveller.

As a person travelling on my own, the experience enabled me to relax and feel safe. Our guide Aziz was so good at showing us the amazing variety of life in and around the cities. It really opened my eyes to see and to appreciate how Moroccans live and work. The trip showed how progressive Morocco is in its infrastructure, adapting and absorbing the natural resources from this beautiful country.
Aziz and our driver Mustafa, went out of their way to proudly show their country to us and to make the whole trip enjoyable, eye opening and such a great experience.

19 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback! We’re delighted to hear that your solo trip to Morocco felt safe and enjoyable. It’s wonderful that Aziz and Mustafa made the experience so memorable

Rated 5 out of 5 stars

I had a wonderful holiday on the nine…

I had a wonderful holiday on the nine day totally Morocco trip, it far surpassed my expectations as the cost was so low including good hotels and food.
Our tour guide Jamal was exceptional, looking after the nine people in our group, very cheerful, concise and a deep knowledge of his country culture and history.
This made the long bus journeys to different cities and historic places more interesting.
I would recommend on the go Tours and will be definitely booking again with this company.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear that your nine-day Morocco trip exceeded your expectations and that Jamal made the experience so enjoyable with his knowledge, cheerfulness, and care. We look forward to welcoming you on another On The Go tour soon!

Rated 5 out of 5 stars

The best part of the Vietnam tour was…

The best part of the Vietnam tour was Hung - our local guide. He was so insightful, had a great sense of humour and attentive to your needs. I would do another tour with him in a heartbeat!

18 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear you had such a great experience in Vietnam and that Hung made your tour so enjoyable with his knowledge, humour, and attentiveness.

Rated 5 out of 5 stars

Unfolding Morroco

Morroco unfolded its self through the itinerary and our guide Aziz. We were informed in detail of what to expect each day. But what happened was more than l could imagine. Information about this incredible land and its people was revealed everyday day in a gentle manner. Im impressed with how Morroco is progressing as a unique destination to visit. The tour was extraordinary in its planning and having specialists guides was paramount. The stops we made to see the local artisan in action and to learn about their crafts was another highlight. Knowing they are co ops helped me appreciate their work and Morroco even more. The transport was comfortable and our driver incredible making sure we were safe and on time.

22 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear that Morocco exceeded your expectations and that Aziz and our specialist guides made your experience so memorable. It’s great to know you enjoyed the local artisan visits, comfortable transport, and felt safe throughout the journey.

Rated 5 out of 5 stars

Great tour! Great guide!

Our Moroccan tour was great and provided a perfect amount of culture, history and landscape. Our guide Houcine went out of his way to make sure we were comfortable and enjoying everything. He was very knowledgeable about Morocco and made it all so meaningful. Samir, our driver, was also great and we always felt safe and well cared for.

25 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback! We’re delighted to hear you enjoyed the perfect blend of culture, history, and landscapes on your Moroccan tour. It’s wonderful that Houcine and Samir made your experience so comfortable, safe, and meaningful.

Rated 5 out of 5 stars

Outstanding fast paced trip with great…

Outstanding fast paced trip with great guides and drivers. Morocco could be difficult, but our guide had very detailed handled and when he hired guides for special places they were amazing. From PhD historians to blind wise men and everything in between.

17 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your fantastic feedback! We’re delighted to hear you enjoyed your fast-paced Morocco trip and appreciated the expertise of our guides and drivers. It’s wonderful that the specialist guides added so much to your experience!

Rated 5 out of 5 stars

Classical Egypt & Nile Cruise

I loved my time in Egypt.
MoMo our Egyptologist guide was well organised, informative, he treated the group like we were his friends.
We saw so much and it was hard to put your camera away. The history of Egypt is stunning.
The Nile is beautiful.
I have done many tours and this trip is at the top of my list.
For female travellers who are hesitant to travel alone to Egypt put away your fears. There are many misconceptions on travel blogs.
From the airport arrival to the time on tour and departure I was looked after so well.

1 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback! We’re thrilled to hear you had an amazing time in Egypt and that MoMo made the experience so special. It’s great to know you felt well looked after throughout the trip and enjoyed all the sights. Your recommendation for fellow travellers means a lot to us!

Rated 1 out of 5 stars

avoid on the go tours ... pirates

turkey/egypt tour was quite ordinary, actually very poor value for money. Pre-tour information came in small packets, poorly organised and incomplete. On spite of appreciable up-front cost there are many significant out-of-pocket costs ... they can't even organise a mid-tour air transfer!

Tour guides wasted a lot of viewing time when explanations should have been made in transit.

Food arrangements were poor, frequently local options weren't an option, just ordinary quality western food. "Tipping" guides, etc gave a calculated income which exceed that of the travellers ... poor value for money, do NOT use this company. They should not be in business

6 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We take all comments seriously and will review your concerns as part of our internal process to improve our services.

Rated 5 out of 5 stars

Great tour of Morocco with Jamal as tour guide

Just returned from a 10 day tour of Morocco. The tour went well beyond what I was expecting. It is a hectic and fast moving trip but you get to see so much of Morocco. The tour was well organised and our tour guide Jamal was a delight. He provided so much information along the way and gave many insights into Morrocan culture and life. He certainly was a keyfactor in making the tour sucha sucess, The hotels were good and I particularly enjoyed the Riads. The restaurants organised by the tour provided a good experience of Morrocan cuisine. I enjoyed the city tour guides which gave an insight into their towns. The one exception was the Fes guide Overall I would recommend this on the go tour and will certainly use them again.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re thrilled to hear you enjoyed your 10-day Morocco tour and that it exceeded your expectations. It’s great to know Jamal made such a positive impact on your experience and that you loved the Riads and local cuisine. We appreciate your comments about the Fes guide and will be sure to review this. We look forward to welcoming you on another On The Go adventure soon!

Rated 5 out of 5 stars

Our guide, Jamal, was the best ever.

Our guide, Jamal, was exceptional. Friendly, organised, caring and trustworthy. Drivers were also very good. Tour covered so many aspects of Morocco that you left the country feeling you knew the culture and had seen many different sceneries and had wonderful experiences eg Sahara desert. The only improvement would be replacing the guide in Fes because she was not personable and spent a lot of time stopping and talking to people she knew and made us wait in line in markets etc until she finished her chatting which was inappropriate and wasted our holiday time.

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you again for your additional feedback. We value your detailed observations, we note your feedback about the Fes guide. It’s wonderful to hear that, overall, Jamal and the team made your Morocco experience so enjoyable.

Rated 5 out of 5 stars

Jamal was incredible

Jamal was incredible - made our Totally Morocco tour such a memorable experience. Has a great time in Morocco, felt that on the go did a great job fitting in so much in such a short time, and covering such a large geographical distance over the nine days was impressive. Hassan our driver was great! Got to taste a lot of local dishes and see lots of sites. I went with my mother and we always felt very safe.
Jamal went above and beyond - one of the ceramics I had bought broke during the trip. Himself and the on the go team swiftly organised a replacement to be transported from Fes to Marrakech within 24 hours so I could take a new one home with me. Exceeded my expectations, and I am very appreciative of him and the team for organising this.
This is our third on the go trip and we have always had a great experience. Will continue to use the team in the future, we want to come back to Morocco!

11 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re so glad you and your mother had a great time on your Totally Morocco tour. It’s wonderful to hear Jamal and Hassan made your trip special and that our team could help replace your ceramic so quickly. We really appreciate your continued support and look forward to seeing you on another On The Go tour soon!

Rated 5 out of 5 stars

An absolute amazing experience

An absolute amazing experience. Not one thing went wrong. The timing of everything was excellent

6 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback! We’re delighted to hear you had such a smooth and enjoyable experience.

Rated 1 out of 5 stars

Use my experience - Book directly with the Tour Operator. NOT A BOOKING AGENCY

This review is not about the tour provider. It's about On The Go. Part of our tour had to be cancelled due to a weather event. On the Go did not pass on our contact details to the tour provider, so we arrived to start our tour. We were told it would be refunded and the rest of the tour would continue in 3 days time. On the Go did not contact us, I contacted them to work out our refund. It took a lot of emails and demanding on my part to receive the correct refund. The amount On The Go were going to refund was $1000 exactly less than it should have been and it took them two weeks. Those who booked directly with the tour operator received their refund immediately.

3 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for sharing your feedback. We’re glad this matter has been resolved and your refund processed through our service team. We appreciate you taking the time to highlight your experience

Rated 4 out of 5 stars

Morocco is truly Magical

We have just completed the Magical Morocco tour. It was a great tour and we were so fortunate to have Aziz as our guide. Right from the beginning at our first meeting he gave us really good information, and he would give us a great commentary along the way and at our stops. He was happy to answer any questions and nothing was too much trouble. He took us to pharmacies and made sure people had what they needed. He changed these around as needed to help individual needs. He really helped make our trip experience. We had a wonderful driver too who also made our trip and sometimes long drives more enjoyable.

Our group was small which was nice and we had plenty of room on the minibus.

Aziz would give us ideas in our free time and let us know things to be careful of etc. He has a wonderful knowledge. Nothing was too much trouble and he clearly wanted to ensure we had the best experience. We could not recommend him and our driver highly enough. They made a great team and we were so pleased we had them.

What we also loved about the trip was the variety we saw. It wasn’t just the cities but we were so pleased we chose this 13 day trip as landscapes and countryside, the mountains, the monkeys the Sahara were equally fascinating and were highlights for us. The drive between places while longer some days was always scenic, had great stops and were informative.

The accommodation was generally ok, the Sahara tent was pretty basic but the overall experience with camel ride in and out made up for that. Occasionally the local guides were not as good - but when you have Aziz as your guide there was a high bar set. Generally they chose interesting things to see although in Marrakech we went past 2 places the guide recommended but we didn’t go into on the tour and instead went to a photography exhibit. The next day after the tour finished we went to the 2 places as we fortunately had more time - these were the secret garden and Medersa Ben Youssef, both were incredible and we are so pleased we saw them but disappointed for others who didn’t have time to see them as it was not part of our tour.

Aziz did his best to try to balance the physical needs and abilities of those in the trip.

Overall we loved the trip and are so thankful we had Aziz and our driver for our trip. They helped make it a truly magical Morocco experience.

28 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed the Magical Morocco tour and that Aziz and your driver helped make your experience so memorable. It’s great to know you appreciated the variety of landscapes, sights, and experiences along the way. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Vietnam full moon festival

We have just returned home from what has been a very memorable trip to Vietnam. It was our first time travelling overseas and our tour did not disappoint. We did the 10 day full moon festival lead by the fantastic Win Win.
We travelled with a small group and anything we asked for or about Win Win was there to help us and accommodate our requests. He definitely went above and beyond to make our holiday everything we expected and more. We were always offered recommendations on where to eat and how to best navigate the area we were in.
I would most definitely recommend doing this tour with On the go tours and if you are lucky enough to get Win Win as your guide, you will not be disappointed.

9 October 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We're so pleased to hear you had a memorable first overseas trip and that Win Win made your experience so special. We’re delighted you enjoyed your time in Vietnam and appreciate your recommendation!

Rated 1 out of 5 stars

POOOOOOR communication

POOOOOOR communication. Absolutely crap experience over priced, no communication, no answers, arrived to the hotel and there’s no meet and greet just a ‘tour starts tomorrow at 7am’ no meet and greet with the tour just eat breakfast by yourself then get on a bus at 7am.
The emergency contact doesn’t work on WhatsApp - once they take your money they aren’t interested in helping. I will never, NEVER book with On The Go tours ever ever again. I hate this.

11 October 2025
Unprompted review
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Reply from On The Go Tours

We’re sorry to hear that you found your booking experience lacking, as we pride ourselves on delivering a positive and seamless experience for all our customers.

Rated 5 out of 5 stars

A fabulous adventure

We just completed the full moon festival 10 day tour with the incredible Win Win !
He had a small group and our adventure with a typhoon interruption.
Our amazing Win Win still visited us to commence the tour in flooded Hanoi! This was just one of the amazing things he did for us throughout our tour to help us feel calm and cared for.
He changed the intinery to suit us and what we wanted to do. Went above and beyond, with safety tips, an abundance of knowledge and amazing food suggestions. A funny, delightful and positive individual who made our experience exceptional!
Highly recommend using on the go tours for a highly rated experience through Vietnam.
Win Win is an absolute star - so glad our paths aligned!!! ⭐️ ⭐️⭐️⭐️⭐️

30 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you so much for your wonderful feedback! We’re thrilled to hear that Win Win made your Full Moon Festival tour in Vietnam such a memorable and enjoyable experience. It’s great to know that his care, knowledge, and flexibility helped turn even a typhoon interruption into a positive adventure. We really appreciate your recommendation and kind words.

Rated 4 out of 5 stars

Great trip of the Baltics

The communication with OTG was excellent. The trip to the Baltics was better than we expected and our guide Janis was really good. I would have liked an extra day in the Curonian Spit and Liepaja as they were lovely places and also would like more general information on the countries from the guide. Our hotel in Nida was a disappointment as the other hotels were fabulous. Our taxi back to the airport didn't arrive but the company reimbursed our fare. My husband and I really enjoyed our trip and would definitely travel with OTG again.

4 September 2025
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear you had a wonderful time exploring the Baltics with Janis and that the tour exceeded your expectations. We appreciate your comments on the itinerary and accommodation, as well as your note about the return transfer — great to hear it was promptly reimbursed. It’s fantastic to know you’d travel with us again

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