On the Beach Reviews 

Great value for money compared to other providers however clearly don’t vet their hotels for star rating and standards before writing their spiel about the hotel. 7 tennis courts great…. 3 tennis rackets not so great! Plenty of restaurants and snack bars. Great…. 1 restaurant!! 1 snack bar open for an hour a day serving the same food everyday

Booking within the kids 6 weeks holiday was painful enough what would make it easier would be to be able to filter the flights and well as your desired hotel requirements so that booking can be a little more straightforward and less backwards and forwards and quicker to find the cheapest and best options.

No messing about straightforward and competitive prices

This company took my deposit and then sent several emails asking me to click link They said if I don’t d not click link to confirm they would return my deposit in 48 hours.
They did not and I tried to chat with them online. Everything automated. Can’t speak to a real person The automated response said go on my bookings, click Elipse click claim refund etc but no elipse. Just keeps asking for more details of booking. Went round in circles for hours and still no refund - they must rely on pensioners like us who are no good on the internet but then again my younger friend could not find any way to claim the refund either. I do not recommend this company

Great price
Quick&Easy

I had to cancel my holiday due to family bereavement and they were so help and processed my refund. Excellent customer service, keep it up.

We’ve booked our holidays with On The Beach for years and have always been very happy with the service we’ve received. Queries are dealt with efficiently, their prices are extremely competitive and we will continue to book with them for the foreseeable future.

Booked with OTB and the whole process was absolutely painless! I loved how easy it was to pay in instalments.

As we got closer to the holidays, I’ll admit I started to feel a little nervous because we’d booked with a “low budget” holiday company. But honestly, I had absolutely nothing to worry about!

✈️ Flights were on time
Ryan Air - Dublin to Dalaman
🚐 Transfers were next level
🏨 And the hotel… EXCEPTIONAL!
AES Club Hotel

From start to finish, everything was so smooth. OTB completely exceeded our expectations, and I have bookes with them again!

It was simple and easy and the installment option was better especially when you don’t take the direct debit if the amounts been payed before

Easy to book

Price was a bit lower than TUI. The free lounge access on the way out was a nice start to the holiday. I would buy through them again.

Straight forward with plenty off choice within my budget

I can’t contact you have no telephone number I can’t get my flight verified I am a person of older age who is not familier with AI or PCs and IPhones iam frustrated and am about to cancel unless you sort this out and book with someone who will speak to me

We had a great time we came and got an upgraded room. The staff at the hotel were very pleasant and helpful. We are returning customers to this hotel and I will say that we found the food a lot better this time, nearly everything we had was hot not the usual lukewarm.

The worst experience I have ever had , the only thing that went ok was the transaction of them taking my money.The hotel belvita in Greece was like an old butlins camp , the rooms are in a very bad state of repair and dirty , the food was very basic and the pool area was in a state of disrepair, no sun protection around the pool. We got there at 11 pm went to the room then went straight to ask reception to change our rooms, only to be told that it wasn’t possible and go back the following morning. The next morning we went back only to be told that there wasn’t any other rooms and any complaints would be passed on but we couldn’t talk to anyone. We have emailed on the beach several times and we haven’t yet received a reply, also we emailed the hotel and haven’t had a reply . Which ever way we have tried to talk to
Someone we have had no answers . We were only in the hotel one night then
Had to leave the very next morning. Please don’t go to this hotel you will be very disappointed.

Easy to use and plenty of choice. Great holiday from start to finish.

Your advertising stated that this hotel offered a full Ultra All Inclusive experience, round‑the‑clock food options, multiple à la carte restaurants, a 24‑hour lobby bar, imported drinks, daily entertainment, extensive food courts, patisserie access, and premium service levels. None of this was delivered.

The reality at the hotel was significantly inferior:

1. Food & Drink Access Was Not Ultra All Inclusive
- The patisserie was only open **3pm–5pm daily**, not all day as advertised.
- Ice creams were only available **4pm–5pm**, limited to three flavours in cones with queues stretching extremely long due to restricted availability.
- There was no night buffet– only a short “night soup” window.
- À la carte restaurants were restricted to one visit per week not multiple options.
- Premium drinks were chargeable, despite your description implying imported beverages were included.
- The lobby bar was not 24 hours and closed at midnight.

2. Bar Service Was Inadequate
- Bars routinely had only one or two staff members, resulting in consistently long queues.
- Table service did not exist, despite the level of service implied in your advertising.
- The beach bar closed at 17:30, severely limiting daytime access to drinks.

3. Room Mis‑selling and Mis‑allocation
On arrival, we were allocated an awful room with no windows, containing two single beds and a camp bed. We were told this was the room type we had booked, and that we would receive a very special upgrade the following day.

When the next day arrived, the so‑called upgrade was not available until after 12pm, and when we were finally moved, it became clear that this was not an upgrade at all. It was simply the standard room I had originally booked and paid for. This was presented as an upgrade when in reality it was merely correcting the incorrect room allocation you initially provided. This is a clear breach of contract and materially impacted the start of our holiday.

4. Overall Package Mis‑selling
The itinerary provided by the hotel clearly shows that their offering is standard All Inclusive, not Ultra All Inclusive. Your advertising overstated the inclusions, overstated the service level, and mis‑represented the package.

This constitutes a clear breach under the Package Travel and Linked Travel Arrangements Regulations 2018, including mis‑representation of key package features, failure to provide advertised services, and failure to deliver the contracted room type.

I’ve already been on a holiday booked through On the Beach and was very pleased. I hope this time will be just as good