On Q Property Management Reviews 

We lived in a rental home through OnQPM for 4 years. We purchased a home and moved out 11/30/2023 after 4 years of being exceptional tenants and paying rent on time every time or early. The day after our lease ended we were told by Elissa Krause, they picked up a package that had accidentally been sent to the house and that I needed to come get it from their office. That’s was all I was told. With moving and it being the holidays it slipped my mind until 12/20. I reached out to let them know I was coming to get it and they told me they threw the package away. Without any warning or giving me a date I needed to come and get it, they threw my package away. I didn’t realize it was an important package (thats my fault), I thought it was going to my address and had been delayed with holiday mail. It was worth $150. All they told me was I had a package and I should come pick it up. I was never told a date to get it by or a warning they would just throw it away.

Russel was great and very professional. Thankful for him and on q .

Russell was great! He came on by for an inspection and was super nice! Did his job in a timely manner but still proceeded to make great conversation! Really great guy, just goes to show onQ hire great people

Russell was great during our house inspection today. He was kind, friendly and extremely respectful during the inspection.

Russell inspected our home in a very respectful and timely manner. He answered all my questions and was very understanding.

This property management company is TERRIBLE and the WORSE company I have ever dealt with in Arizona!!! PLEASE stay far away!!! It really took me some time to gather my thoughts and write a honest and fair review. Staff and management are careless and the company is money hungry!!!! Starting with the leasing agent I worked with, JD Jarvis; he's rude and inpatient!!!! Seems to be bothered every time you have a question or concern. You're in the wrong field if helping others isn't your thing. Next would be property manager Colin Laskowski; he's a flat out liar and unprofessional. He makes OnQPM look very bad, and if I was you Alyssa Eddy, I would make him go through another training or fire him!!!! So before the move in process; I've given he company a "retainer fee" which includes security deposit and other fees to take house off market, after voicing many concerns to staff; will this broken window be fixed, will items left in the property be removed, will it be cleaned etc. I was able to view house in person. The response I got back were all yes. So I proceeded with the process and signed a 18 month lease with the owner of the property saying thats fine. Days later after giving my retainer fee and SIGNING lease; I get a email saying the owners no longer want to do an 18 month lease, will you be willing to change to 12 months. This is 4-5 days before the official move in date. I informed Colin Laskowski of my concerns and how I don't want to proceed with this property because it seems that I'm not wanted. I didn't feel comfortable living in someone else house for 18 months knowing I'm not wanted. Rather than being happy spending all this money moving, I felt trapped. I was told by the property manager Colin that he would handled it ; and I guess handle mean pressure the owners to abiding by their commitment from the signed lease. A few days before move in, the owner stated 18 months is fine. So move in day, which was on a Friday, the remainder of September rent, plus first month rent was due. So over $4000 in a 7-10 window was giving to OnQPM. I get the keys and head over to the home, starting with the broken kitchen window, which was promised to be fixed before move in was not fixed at all. The floors and walls were dirty. The kitchen cabinets, drawers, all had grease on it , bathroom sinks, showers were FILTHY and grime all over, items were left in cabinets and the garage. Shower curtain and pictures were still left hanging up and drapes in every room. Not even a welcome basket or greeting card was given. I left a beautiful home in Eastmark where my property manager was very pleasant. So I reach out to Colin multiple times, before he finally given me a call. He stated, "the house was CLEANED and no other CLEANING would be done. If you would like to clean or hire cleaners that would be up to you". These are his exact words. I have messages to prove. He also stated, " the owner said it would be ok to remove the shower curtain and any pictures that are left hanging". After I sent him over 10-12 photos of the property not being up to par. I'm extremely frustrated and overwhelmed at this point. After the owner telling me that he no longer wants to do an 18 month lease, the property being Filthy not suitable living conditions, dealing with rude and careless leasing agent and property management, I told OnQPM that I would like to move out the next day which was a Saturday. That Monday after being offered cleaners 3 days later and already living in the filth; I informed Alyssa Eddy that the offer of cleaners and me staying is out the window and I moved out that Tuesday.She admitted that Colin was wrong about cleaners coming out to the unit before move in, the property wasn't cleaned for over a month. The entire process was unprofessional. So now I'm forced to forfeit all the hard earned money I just given them $4000, AN ADDITIONAL $1000 - MOVE OUT FEE- AND I'M RESPONSIBLE FOR TWO MORE MONTH OF RENT. THIS IS NOW A LEGAL MATTER that I'm pursing and also THE HOUSING AUTHORITY WILL BE INVOLVED AS WELL.

Russell came to our residence to take our routine home inspection and he did an absolute fantastic job respectful fast and on time probably the best inspector we have had before. Definitely a great guy great worker

Drew came over today and completed an inspection of the house we are leasing! He did a great job of telling me what the process would be! He was very friendly and made the entire inspection pain-free!! Thank you for doing a great job Drew!!

Russell was professional, respectful and informative. He did a good job inspecting my property.

Russell came by and did my home inspection today and was very professional and kind. He was swift but sure and provided great service.

Russel came by for our inspection and was great as always. He was friendly and quick.

Bad overall experience - not responsive to maintenance request on AC during worst heatwave in AZ for years and had to go to Airbnb to sleep. They say you can pay 1,000 to break lease however they won't market property until you're vacated so you run the risk of double rents and of course they fail to mention that along with the fact if you choose to pay deposit monthly it's really not a "deposit" but an increase in rent as they won't return those funds. House was also filthy when we moved in. Would not recommend using this company or signing one of their contracts not to mention the attitude/response around maintenance requests.

Jordan and Forrester completed the job swift and quick! Even when faced with a task, they came prepared to handle the situation. No complaints

Russell did an amazing job explained everything thoroughly was professional and courteous.

Russel was one of the best inspectors I’ve had he did his job efficiently and was quick, not only that but he also gave us a new filter I am giving him a five star because he was respectful and kind.

Russell was friendly, professional, respectful and completed his inspection in a timely matter.

Russell was so kind and quick with our home inspection. No one really likes strangers in their home but Russell made it effortless and comfortable and made it feel less like a stranger was inspecting my home and more like I had a friend over for a quick minute. Thanks for making it easy!

Russell did a professional job inspecting the property

Hal came and did my inspection of the property today and was very nice and listened to my questions and offered solutions

Russell was awesome for my home inspection. He was personable, on time and communication was excellent. Thank you!