On Q Property Management Reviews 

323
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and respectful approach during interactions. Many people highlight the efficiency and ease of the service, particularly noting how smooth and quick inspections are. Reviewers frequently mention the helpfulness of the team, who are often described as informative and communicative, making customers feel at ease. People appreciate the overall positive attitude and reliability of the staff, contributing to a pleasant and stress-free experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the ease and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our 2nd house inspection with Russell. We got a text saying he’ll be here in 5 minutes and sure enough he was here in 5 minutes. He was very kind and respectful of our personal space. He asked... See more

Company replied

Rated 5 out of 5 stars

Had good experience with On Q property management! We have been in our property for about 10 months and had no issue with the place and any minor fixes was meet really quickly. Russell who stope... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of having Russell come and do my home inspection and could not be more pleased! He was kind, respectful, and thorough throughout the whole process. I really appreciated him and all... See more

Company replied

Rated 5 out of 5 stars

I had a rental home inspection done by Russell Aston from On Q Property Management, and I was really pleased with the experience. He showed up right on time and was very respectful throughout the enti... See more

Company replied


Company details

  1. Real Estate Rental Agency
  2. Furniture Store

Written by the company

Founded in 2010, On Q Property Management established itself as one of the nation's fastest-growing Property Management and Real Estate firms. On Q's client-first approach, coupled with its technologically focused workflow, help build and maintain excellent relationships with its customers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(323)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience with inspector…

Awesome experience with inspector Russell. Also was very supportive and answering various questions we had. Great customer service!

9 April 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell came in to inspect today he was…

Russell came in to inspect today he was super friendly, everything went great and it didn’t take too long !

5 April 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was great and professional.

Russell was great and professional.

29 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

Home inspection

Russell was awesome at completing his inspection. Super sweet and great at communicating when he was going to be here, and what he needed while he was here!

29 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russle Aston came by today for our…

Russle Aston came by today for our property inspection and it went amazing. Very nice and good conversations while he did the inspection.

28 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 5 out of 5 stars

Great experience

Russell was quick, friendly and efficient.

27 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

On q property inspection

Russel did our home inspection and was very quick and straightforward. Friendly dude 👍🏻

27 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was fantastic

Russell was fantastic! Quick and efficient with the added politeness :)

26 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Review

Russell, was a very pleasant inspector. He did a quick & efficient inspection on my unit.

22 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen and Jorge have been very helpful…

Joleen and Jorge have been very helpful these past couple of months, working through repairs, and inspections have been a breeze. Thanks!

11 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Your feedback means so much to our team. Thank you for taking the time to leave such a positive review. We truly appreciate your support and kindness.
- The On Q Property Management Team

Rated 5 out of 5 stars

We had our rental inspection earlier…

We had our rental inspection earlier today with Forester and he made the entire process seamless. Took my maintenance concerns into consideration and was super respectful.

13 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen Swift

Joleen Swift is a great property manager! The application process was fast and easy. On Q Property Management is a great company to rent from

7 March 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russell was amazing

Russell was amazing! Very nice and very friendly!

26 February 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

Rated 5 out of 5 stars

Rental home inspection

Forester did our rental inspection today and he was super friendly and helpful! He went above and beyond changing our filters! He was very thorough making sure everything is functioning well in our rental home. We so appreciate his attention to detail and the time he took to answer all my questions. You’ll be so lucky to have him if he does your inspection!

22 February 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We’re so happy to hear about your positive experience. Thank you for taking the time to recognize our team and share your feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Russel from OnQ Property management did…

Russel from OnQ Property management did my quarterly inspection. He was quick, efficient, polite, and friendly. I felt comfortable having him here and he was helpful! Thank you Russel :)

22 February 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your thoughtful review and for choosing On Q Property Management. We’re grateful for the opportunity to work with you and appreciate your kind feedback.
- The On Q Property Management Team

Rated 5 out of 5 stars

Great Experience with On Q!

Noah Soto was informative, responsive and attentive to my needs during the entire rental process. He was meticulous with the entire process and provided me insight that was useful in making my decision. Throughout the process, I had no issues with this company and will continue to use them in the future.

13 February 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We really appreciate you sharing your experience with us. It means a lot to know our team was able to help and make a positive impression. Thank you for your support.
- The On Q Property Management Team

Rated 5 out of 5 stars

Amazing for home owners!

Our experience with onq has been positive from the beginning. Straight forward and transparent.
What took it to the next level for us is the attention from Joleen Swift.
She has a professional attitude, and great attention to detail. Also, a great attitude. We couldn’t be happier with her service at the company.

1 December 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you so much for taking the time to leave us this wonderful review. We’re so glad to hear you had a positive experience, and we truly appreciate your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Spectacular service!

Spectacular service! Joleen S. Is AMAZING!

18 January 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for choosing On Q Property Management and for sharing your experience. We truly appreciate your trust and are grateful for your kind words.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen is an amazing agent has a lot of…

Joleen is an amazing agent has a lot of experience, and a lot of knowledge would strongly recommend her to any potential buyer or seller

13 July 2023
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

We appreciate your support and your thoughtful feedback. It’s always great to hear when our team has been able to make a difference. Thank you again.
- The On Q Property Management Team

Rated 5 out of 5 stars

Joleen S. Is AWESOME!

Joleen S. Made my experience with On Q just so easy! Everything was smooth and all my questions answered with ease!

10 January 2024
Unprompted review
On Q Property Management logo

Reply from On Q Property Management

Thank you for your kind review. Creating a great experience is always our goal, and we truly appreciate you letting us know how we did.
- The On Q Property Management Team

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