OnPoint Reviews 

402
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dedicated team members for being professional, patient, and exceptionally supportive throughout the entire property transaction process. Many buyers and sellers mention that professional guidance is always remarkably clear, making complicated legal steps feel completely manageable and straightforward. Consumers note that ongoing communication is exceptionally clear, swift, and reliably keeps everyone well informed at every single stage without causing unnecessary delays. People deeply appreciate the efficient digital platforms and prompt responses from representatives that ultimately make complex housing purchases exceptionally smooth, reassuring, and completely stress-free.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting efficient communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting prompt communication and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that staff are consistently prompt and easy to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and stress-free process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

This is the second time we’ve used OnPoint and we think the service they offer is fantastic. The fact that the app allows you to send and receive documents very quickly is great. The fees are v... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, I couldn’t have asked for a better experience than the one I had with OnPoint. The whole team was organised, quick, and always ready to explain things clearly. Gemma was absolut... See more

Company replied

Rated 5 out of 5 stars

I have used ONP for conveyancing twice now, they provide a brilliant service from start to finish & the electronic app makes things so easy & simple to follow. Aimee our property lawyer was always so... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

402 reviews

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4.9

All reviews

(402)

285 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic communication really useful…

Fantastic communication really useful app to use to keep you updated on progress of the conveyancing process would highly recommend and will definitely use again in the future

21 July 2026
OnPoint logo

Reply from OnPoint

We're thrilled to hear that our communication and app were so useful in keeping you updated on your conveyancing process.

Thank you for your high recommendation and for planning to use us again!

OnPoint

Rated 5 out of 5 stars

This is the third / fourth time I have…

This is the third / fourth time I have used ONP and each and everytime they have excelled. Very quick responses and excellent service. Highly recommend.

20 July 2026
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Reply from OnPoint

We are so delighted to hear about your consistently excellent experiences with us. Thank you for your kind words and for highly recommending our services!

OnPoint

Rated 5 out of 5 stars

"I would definitely recommend this…

"I would definitely recommend this firm. They were professional, efficient, and kept me informed throughout the process. They handled everything with care and made what could have been a stressful experience much easier. I was very happy with the service I received."

14 July 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us was a positive one. It's wonderful to know that our team's professionalism and efficiency made a potentially stressful situation much easier for you. Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Property move with ONP

My experience from start to finish with ONP has been fantastic. They have been pro-active and helpful at every stage. I dealt primarily with Sophia Logan who I can not speak highly enough of. I always felt like she was on top of what needed doing and ensuring the other side were moving forwards as well. I hope I don't have to move again but if I do, I'll be back with ONP and Sophia.

17 July 2026
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Reply from OnPoint

We are so happy to hear about your fantastic experience with us! It's wonderful to know that our proactive approach and dedicated team made such a positive impact.
We truly appreciate your kind words and look forward to assisting you again if the need arises.

OnPoint

Rated 5 out of 5 stars

Returning Clients

We have used ONP before and our experience with them then, made us return this time. Our initial contact, Scott Dickinson was superb, very responsive and professional. Unfortunately, Scott had to take unplanned leave but his replacement Jamie Straw was equally efficient and kept us up to date with developments. Even when we had a potential late issue surrounding a possible Bank Holiday on our scheduled completion date (because of the World Cup!), Jamie approached the situation in a calm manner and kept all parties informed. We found Jamie very personable and we are sure that this contributed to the process being completed with no issues. No hesitation whatsoever recommending these guys ;-)

17 July 2026
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Reply from OnPoint

We are so pleased to hear that your experience with us was excellent once again. It is wonderful to know that our team provided such responsive and professional service, even when faced with unexpected circumstances.
We always aim to keep our clients well-informed and ensure a smooth process.
Thank you for your kind words and recommendation; we truly appreciate your continued trust in our services.

OnPoint

Rated 5 out of 5 stars

I have used OnPoint twice now during…

I have used OnPoint twice now during flat sales - really appreciate the knowledgeable and professional approach from all involved. Oliver has been fantastic; a real source of guidance and patience during the process. Definitely recommend and thank you, Tom

15 July 2026
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Reply from OnPoint

We're so happy to hear about your positive experiences with our team during your flat sales. We truly appreciate your kind words about our professional approach and guidance.
Thank you for recommending us!

OnPoint

Rated 5 out of 5 stars

Less Stressful with ONP

ONP made the process of selling our property less stressful. They sent regular updates via text whenever progress or the next milestone was reached; and Jason Allen was extremely helpful, efficient and professional throughout.

15 July 2026
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Reply from OnPoint

We are so pleased to hear that we made the process of selling your property less stressful! It's wonderful that our regular updates and efficient service were so helpful.
Thank you for your kind words.

OnPoint

Rated 5 out of 5 stars

Niall was great

Niall was great - thanks for your help with our purchase!

14 July 2026
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Reply from OnPoint

We're so glad to hear about your positive experience with us and that our team member was helpful. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Very efficient

Very efficient. My messages were always answered promptly even if my solicitor out office. Kept up to date via the app too.

14 July 2026
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Reply from OnPoint

We're delighted to hear that you found our service efficient and that your messages were always answered promptly. It's also great to know that our app kept you well-informed throughout the process.

Thank you for your positive feedback!

OnPoint

Rated 5 out of 5 stars

Vikki was very proactive and supportive…

Vikki was very proactive and supportive through our sale and purchase, and the price for the works was a very good price.

13 July 2026
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Reply from OnPoint

We are so glad to hear that we provided proactive and supportive assistance with your sale and purchase. We appreciate your kind words about our pricing.

OnPoint

Rated 5 out of 5 stars

Communication was always clear

Communication was always clear. Kath was friendly, efficient and helpful in explaining the process.

9 July 2026
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Reply from OnPoint

We're so glad to hear our communication was clear and helpful throughout your experience. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

Amazing experience

Onp was recommended by a friend who told me the story of their sale process. I decided to choose them and never have any regrets or problems. They offer to clients a track app (for an extra fee, very decent price ), the conveyancer provides their direct working number ( to get direct in contact with the right person) and in case of holiday they have a contact number where everyone from onp can open the folder and provide information when is needed. The communication is a very important thing and the fact they answer the phone fast is a huge plus comparing with other solicitors. I changed my solicitor 3 times and they have been the third ones. Be careful when you choose the solicitor, most of them don’t know to to their job, don’t answer to the phone or email (I am talking about my first solicitor) BUT ONP are the best in my opinion. After my experience with them I definitely recommend them. Samantha was assigned to my case and did an amazing job.
They deserve 5 stars .
They have :
-very good communication with the client
-explain everything what needs to be done
-checking documentation is a short time
- replying fast to the client and other solicitors
- give to clients really good advices
- support the clients ideas (when is a good one ) .

I am very satisfied by their services. Well done ONP SOLICITORS

9 July 2026
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Reply from OnPoint

We are so pleased to receive your wonderful feedback and truly appreciate you taking the time to share your positive experience with us. It's fantastic to hear that our communication, efficiency, and the support provided by our team, made such a significant difference for you.
We strive to offer clear guidance, prompt responses, and valuable advice throughout the process, and we are delighted that these efforts resonated with you.
Your recommendation means a great deal to us, and we are grateful for your trust in our services.

OnPoint

Rated 5 out of 5 stars

Highly recommended

Highly recommended, buying a home can be a nightmare. Not with onp, the whole process was extremely well delivered, which saved me time and stress.

29 June 2026
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Reply from OnPoint

We're so pleased to hear that your experience with us made the home buying process smooth and stress-free! It's wonderful to know we could save you time and alleviate concerns.

OnPoint

Rated 5 out of 5 stars

Nighat was great to deal with

Nighat was great to deal with - very pleasant in all communication, and easy to get hold of via telephone for updates. She was professional and proactive in the conveyancing work.

3 July 2026
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Reply from OnPoint

We're delighted to hear that you found our communication pleasant and accessible. It's wonderful to know that our team was professional and proactive in handling your conveyancing work. Thank you for your positive feedback.

OnPoint

Rated 5 out of 5 stars

Professional and Helpful Conveyancing Service

Great experience with my solictor Seb Downing who handled my conveyancing with true professionalism and care. He was always on hand to answer my questions and kept the whole process moving forward quickly and smoothly!

3 July 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team's professionalism and care made the conveyancing process smooth and efficient for you. Thank you for sharing your positive feedback!

OnPoint

Rated 5 out of 5 stars

Great service

Great service, would recommend without hesitation. Thank you, Jason!

1 July 2026
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Reply from OnPoint

We're so happy to hear you had a great experience with us. We truly appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

… Excellent service from Hayley Timms

had an excellent experience with O’Neill Patient Solicitors throughout the purchase of my first home. Hayley Timms was professional, friendly, and always kept me informed at every stage of the process. She responded promptly to my questions and made what could have been a stressful experience feel straightforward and well managed. I would highly recommend Hayley and the team to anyone buying a property. Thank you again for all your help and support.

1 July 2026
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Reply from OnPoint

We're delighted to hear about your excellent experience with us during the purchase of your first home. It's wonderful to know that our team was professional, friendly, and kept you informed every step of the way. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

2nd time we have used ONP & won't be our last!

We had another great experience using ONP, this time for the recent sale of our house. The app updating you at different stages was brilliant but more impressive was their quick response time to any queries raised by email or the same app. Highly recommend ONP.

25 June 2026
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Reply from OnPoint

We're delighted to hear you had another great experience with us, especially with the sale of your house. It's wonderful to know our app and quick response times were so helpful. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Jemma Brammer ONP solicitors

Jemma Brammer dealt with my sale and purchase. She was very professional and quick to respond to any questions I had or the other parties. Everything went very smoothly without any delays. Really happy that I found her. Will definitely recommend her.

26 June 2026
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Reply from OnPoint

We're delighted to hear that your sale and purchase went smoothly and without delays. It's wonderful to know that you were happy with the professional and quick responses. Thank you for your kind recommendation!

OnPoint

Rated 3 out of 5 stars

Purchasing property

Good service, good communication, and reasonably priced. The only improvement I would suggest is to keep the final charges in line with the original quoted price, as this is the price the client accepts when comparing providers. The price increased twice during the process — once when I was asked to pay the 10% deposit for the contract exchange, and again when I received the final account statement. In both cases the issue was discussed with ONP and resolved, however it should not happen, particularly at the final stage of the purchase.
All in all, I am happy with the service and will recommend and approach ONP for my next purchase or sale.

26 June 2026
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Reply from OnPoint

We appreciate you taking the time to share your feedback. We are glad to hear that you were happy with our service, communication, and pricing overall, and that you would recommend us for future purchases or sales. We sincerely regret that the final charges deviated from the initial quote on two occasions. We understand how important it is for our clients to have clear and consistent pricing, especially during such a significant process. We are reviewing our internal procedures to ensure that our quoted prices are maintained throughout the entire transaction, and that any potential changes are communicated proactively and transparently. Your experience highlights an area where we can certainly improve, and we are committed to making these adjustments.

OnPoint

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