OnPoint Reviews 

453
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated legal staff for being exceptionally patient, approachable, and supportive during complex property transactions. First-time buyers especially value the clear explanations and professional guidance provided at every single step of the journey. People frequently mention the efficient communication and quick responses received from their designated conveyancers throughout the entire process. Consumers find that the digital tools, tracking features, and timely progress updates make traditionally stressful milestones feel entirely manageable. Many individuals express strong loyalty, noting they would gladly recommend these dependable services to friends and family members.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting helpful, professional, and... See more

Service

Customers consistently note positive experiences with service, frequently praising helpful and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication and prompt... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from start to finish.... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers always received prompt answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thomas Bennett has been nothing short of amazing. It has taken us a long time to get to completion (due to no fault of Tom’s) and he has preserved and kept me up to date every step of the way. He has... See more

Company replied

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault OnPoint with the sale of our property. The communication was excellent, whether by phone, email or through the app, and we always received a timely response. Steven was incredibly... See more

Company replied

Rated 5 out of 5 stars

Our case handler Rebeckah Mallard has been fantastic. We are first time buyers and had no idea what we were doing. She kept us in the loop the whole way through, explaining each step. Thankyou for ma... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Law Firm
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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4.9

All reviews

(453)

288 reviews in the last 12 months

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Rated 5 out of 5 stars

Ian Karnen was great through our house…

Ian Karnen was great through our house sale. Can’t fault him at all. We look forward to the same experience with our upcoming purchase!

Thanks

24 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with your house sale. We appreciate your kind words and look forward to assisting you with your upcoming purchase.

OnPoint

Rated 5 out of 5 stars

Really good and informative app and…

Really good and informative app and holly Niesto who handled our case is a star

24 September 2026
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Reply from OnPoint

We're so happy you found our app informative and had such a positive experience with our team. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

I would recommend

Natasha was very professional and prompt in her handling of the sale of my property. She promptly responded to my emails and was available when I needed to talk to her during the whole process. I also got a very competitive quote. I have no hesitation recommending ONP Solicitors

5 August 2026
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Reply from OnPoint

We are so pleased to hear that our team was professional and prompt in handling your property sale. It's wonderful that you received competitive pricing and prompt responses. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Oliver has been fantastic throughout…

Oliver has been fantastic throughout the whole process. He has been incredibly responsive, professional and supportive, always keeping us updated and answering any questions we had. The whole process has been quite a journey, and Oliver’s communication and reassurance made such a difference. We always felt that we were in safe hands and that nothing was ever too much trouble. We really couldn’t fault the service we received and would happily recommend Oliver and the team to anyone looking for solicitors. Thank you for all your hard work!

22 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience and appreciate you taking the time to share your feedback. We are delighted that our team's professionalism, responsiveness, and supportive approach made such a positive impact throughout your journey. It's wonderful to know that you felt well-informed and in safe hands. We truly value your recommendation.

OnPoint

Rated 5 out of 5 stars

Great communication.

Gemma at OnPoint made the whole conveyancing side of things much easier, especially whilst dealing with other issues related to moving house. Very quick to respond to questions, even if not directly related to the move, and kept things moving forwards with the whole process.

1 July 2026
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Reply from OnPoint

We're so pleased to hear that our team made the conveyancing process much easier for you during your move. It's wonderful to know that we were quick to respond and kept things moving forward.

OnPoint

Rated 5 out of 5 stars

Excellent communication and very…

Excellent communication and very responsive. Second time we have used this company and can’t fault them.

18 September 2026
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Reply from OnPoint

We are so happy to hear that our communication and responsiveness met your expectations. We appreciate your continued trust in our company.

OnPoint

Rated 5 out of 5 stars

Great professional service keeps you…

Great professional service keeps you informed all the way through the process. Highly recommend

18 September 2026
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Reply from OnPoint

We're so glad to hear we kept you informed throughout the process. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

ONP Solicitors: Excellent Service

We are very happy with the professionalism we received from ONP Solicitors. We have now used them for the second time as they provide a consistently good service.

18 September 2026
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Reply from OnPoint

We're delighted to hear that you are happy with the professionalism and consistently good service you received from us for the second time. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Emma and the team were exceptionally…

Emma Millard and the team were exceptionally professional throughout the entire process. Any challenges that arose were handled proactively and communicated clearly, keeping everything on track. Their hard work and dedication made for a remarkably smooth experience, and I am grateful for all their efforts.

9 September 2026
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Reply from OnPoint

We are so pleased to hear that our team's professionalism and proactive approach made your experience remarkably smooth. It's wonderful to know our dedication kept everything on track. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

Dependable with great service mindset

ONP solicitors are dependable and trustworthy in property law, and genuinely deep in their feild. Their rates are quite reasonable, service timely and good and very responsive.

I especially recommend Gemma on the sale side and Ali Shafiq on the transfer without sale. They are both very knowledgeable, great service and very responsive.

17 September 2026
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Reply from OnPoint

We are so pleased to hear that you found our team dependable and trustworthy, and that our services in property law met your expectations. It's wonderful to know that you appreciated our reasonable rates, timely service, and responsiveness. Your kind words about our team members are greatly valued.

OnPoint

Rated 5 out of 5 stars

Very supportive and calm

Mark Grundy helped us with buying and selling our property. He was extremely supportive and understanding when things weren't going as smoothly as we wanted. He was hery response and replied on all our questions.
Highly recommend!!!

Gosia and Ian

11 September 2026
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Reply from OnPoint

We are so happy to hear about your positive experience with us! We always strive to provide supportive and responsive service, especially when things get challenging. Your recommendation means a lot to our team.

OnPoint

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Mark was always keeping us updated with the progress and answered any questions we had very quickly. Would definitely recommend!

16 September 2026
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Reply from OnPoint

We're so pleased to hear that our service was fantastic and that you were kept updated throughout the process. It's great to know your questions were answered quickly!

OnPoint

Rated 5 out of 5 stars

Well recommended!

Excellent communication and professionalism, by Lauren, in handling my difficult drawn out sale. Their app works great and makes it very easy to complete the various tasks required during the conveyancing process. I would recommend ONP without hesitation!

11 September 2026
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Reply from OnPoint

We are so pleased to hear that our team provided excellent communication and professionalism throughout your sale. It's wonderful that our app made the conveyancing process easy for you. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Great customer service, streamlined process - would recommend

Dealt with Georgia-Mae Robinson who was fantastic. We had a complex case but the team at ONP kept us updated and processed everything effectively. Would use again.

11 September 2026
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Reply from OnPoint

We're so happy to hear about your positive experience and appreciate you sharing your feedback. We're glad we could assist with your complex case effectively.

OnPoint

Rated 5 out of 5 stars

5 Star experience.

I am a returning client of ONP and I am happy to report that it has always been a pleasant conveyancing experience with the firm. Professional and informative app for progress milestones and communication from Samantha and staff.

They are very highly recommended for your conveyancing requirements. 5*!

11 September 2026
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Reply from OnPoint

We're so pleased to hear that your returning experience with us has consistently been a pleasant one. It's wonderful to know that our app and the communication from our team have been so helpful. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

Amazing experience

As first time buyer i was so worried but ONP solicitor company is so well organised their App is amazing. Everything you need it's in the app. Natasha did amazing work and super fast less then 8 weeks time the house purchase was completed. She always replied through the App all my enquiries. A huge thank you to ONP solicitor. You guys deserve 10/10

16 July 2026
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Reply from OnPoint

We're so happy to hear about your positive experience as first-time buyers! It's wonderful that our app and the dedication of our team made your house purchase so smooth and efficient. We truly appreciate your kind words and the 10/10 rating.

OnPoint

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout. Paul is very professional and his support mechanism is fantastic. Will definitely recommend to all friends and family. Great service great professionals and certainly excellent communication thanks so much

9 September 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience and that our communication and professional support were fantastic. Thank you for your kind words and for recommending us to your friends and family.

OnPoint

Rated 5 out of 5 stars

We are first time buyers and Suzie…

We are first time buyers and Suzie helped us throughout the entire process and answered all our questions and queries. She truly made us feel at ease throughout. Thank you Suzie and thank you ONP!

9 September 2026
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Reply from OnPoint

We're so happy to hear we made your first home-buying experience a positive one. We truly appreciate your kind words and feedback!

OnPoint

Rated 5 out of 5 stars

An easy, smooth sale achieved, stress fee and on time!

I just sold my flat with the assistance of Romaan at the ONP group. The process was fast, efficient, easy and stress free from start to finish. Even though I was out of the country for most of the time it didn't change anything and the sale up to completion was done in around 6/7 weeks, and all deadlines were met. Very smooth and I will use the service again for sure.

4 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with us, especially that the sale of your flat was fast, efficient, and stress-free, even while you were abroad. We appreciate your kind words and look forward to assisting you again in the future.

OnPoint

Rated 5 out of 5 stars

Love this company especially Niall…

Love this company especially Niall Brooks. He deals with all my properties quickly and professionally. Would never use anyone else. Thabk you so much Niall. 5*****.

21 August 2026
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Reply from OnPoint

We're absolutely thrilled to hear such positive feedback! It's fantastic to know that our team provides quick and professional service for your properties. We truly appreciate your loyalty and kind words.

OnPoint

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