Extremely happy with my new units. Strong and sturdy good quality piece's of furniture. Easy to order, with quick delivery. The delivery guy's were very respectful and professional. Very friendly.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Such an amazing service from Only Oak furniture. We ordered some beautiful items and when they arrived they were even more amazing in real life. The delivery and service was second to none and the c... See more
Company replied
I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight aw... See more
Company replied
Absolutely brilliant customer service. Massive thanks to Claire. Another company let us down very badly on a delivery of two dining benches. We made a call to Claire who went out of her way to find... See more
Company replied
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Wholesaler
- Office Furniture Store
- Outdoor Furniture Store
- Rustic Furniture Store
Written by the company
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
Contact info
United Kingdom
- www.onlyoakfurniture.co.uk
4.2
Great
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Side board and dresser Harwell
The delivery lads were brilliant after the first initial response to acknowledgement of order I had to get in touch with the company and it took nearly 3 months for goods to arrive. In other words cummunication wasnt as good as it could have been but I am.delighted with products.
24 July 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re delighted with your products and that our delivery team made a great impression — we’ll be sure to pass your kind words on to them.
We’re genuinely sorry, however, for the delays and the lack of communication you experienced. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We are actively working on improving our communication processes to ensure updates are clearer and more timely for our customers.
Thank you again for your patience, and we’re glad you’re happy with your furniture in the end. If you need anything further, we’re always here to help.
Good quality furniture from a friendly…
Good quality furniture from a friendly firm.
11 July 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your kind review! We’re delighted to hear you’re happy with the quality of your furniture and the service you received.
We truly appreciate your support and hope to help you again in the future.
My kitchen island looks lovely
My kitchen island looks lovely. Looking forward to using it. The delivery drivers were excellent. They went above and beyond to help.
1 July 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your lovely review! We’re delighted to hear that your kitchen island looks beautiful and that you’re excited to start using it.
It’s also great to know our delivery team went above and beyond — we’ll make sure your kind comments are passed on to them.
Thank you for choosing Only Oak Furniture, and we hope you enjoy your new island!
New furniture
We bought 8 pieces of oak furniture from the Harwell range. All items came packed extremely well, everything was in perfect condition. This is the third time we’ve bought from this company and have been completely satisfied with our purchases and the correspondence from the sales team who were very friendly and helpful.
19 June 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review and for being a returning customer — it truly means a lot to us. We’re delighted to hear that your Harwell range furniture arrived in perfect condition and that everything met your expectations.
It’s fantastic to know this is your third purchase with us and that our sales team have consistently been friendly and helpful. We’ll be sure to pass your kind words on to them.
Thank you again for your continued support. We look forward to helping you with any future furniture needs!
Reply from OnlyOakFurniture
Thank you for your review! We're really pleased to hear everything was as expected and that you would choose to shop with us again.
We appreciate your support and look forward to helping you in the future.
Reply from OnlyOakFurniture
Thank you so much for your lovely review! We're delighted to hear that you found your item well made and good value. Your recommendation means a lot to us.
If you ever need anything in the future, we're always here to help.
Thanks again from all of us at Only Oak Furniture!
Ordered January...6 months and counting
Ordered sideboard in January. Then informed they were on back order, would be 6-8 weeks.
Then told after 10 weeks they were still on back order would be mid may. Just chased up again and now there are still issues and will probably be 20th July.....
I'm sorry...clowns.
Just another drop ship company with no customer service.
1 January 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your feedback, and we are genuinely sorry for the experience you’ve had. This is certainly not the level of service we aim to provide.
The delays you encountered were caused by unexpected supply chain issues with the manufacturer, which unfortunately affected several orders. We understand how frustrating it is to receive revised dates, and we apologise that this was not communicated more clearly or promptly.
Please be assured we are not a drop-ship company; however, like many retailers, we do work with selected manufacturers whose delays can sometimes impact delivery times. That said, the communication you received should have been handled far better, and we take full responsibility for that.
Thank you again for bringing this to our attention. We value your feedback and are committed to improving our service.
Harwell units from Only Oak Furniture
I was impressed with the quality of the furniture. I bought a display cabinet first, followed by the small sideboard.
I was so impressed that I have now ordered a corner display cabinet.
Very helpful staff when you enquire about any aspect of your orders.
9 April 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re impressed with the quality of your furniture and that you’ve continued to choose us for your home with your recent corner display cabinet order.
It’s also great to know our team has been helpful with your enquiries—we always strive to provide the best service possible.
We truly appreciate your support and look forward to helping you with any future orders!
Misleading delivery schedule. Good product.
The kitchen island I ordered is good but I am not impressed with the extremely long time it has taken from order in September to eventual delivery in April. I was told on numerous occasions that delivery was imminent. Delivery couriers very eager to drop and go despite me asking for them to put it the right way up on floor and to give me time to check it. I will not be using Only Oak Furniture again.
5 April 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your feedback, and we're very sorry to hear about your disappointing experience.
While we're glad to know you're happy with the kitchen island itself, we completely understand your frustration regarding the long wait and the repeated assurances of an imminent delivery that didn’t come to pass. That’s not the experience we aim to deliver, and we sincerely apologise for the delays and lack of clear communication.
We also regret that the delivery service fell short of expectations. Your request to have the item positioned correctly and checked should have been respected, and we’ll be addressing this with our delivery partners to prevent similar issues in the future.
We truly appreciate you bringing this to our attention and will use your feedback to improve both our service and communication going forward. We're sorry to lose your trust and hope you’ll reconsider us in the future.
Empty promises
We ordered a Butcher’s block on 27th September with a 9 weeks delivery schedule. We called at beginning of November and were assured we would have it in time for Christmas. It was eventually delivered on Saturday 5th April after the courier firm postponed delivery from 4th April. We sent emails in December, January, February and March querying a delivery date and were told on numerous occasions “it’s on the water” and should be with us by end of the following month. We’ll never use this company again.
5 April 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand your frustration with the delays and lack of clear communication, especially after being assured the item would arrive before Christmas. This is far from the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
While some delays were unfortunately beyond our control due to supply chain issues, we recognise that our communication should have been more accurate and proactive throughout the process. We’re currently reviewing our procedures to ensure we handle situations like this much better in the future.
We’re genuinely sorry we’ve let you down and appreciate you taking the time to share your experience.
Only oak delivers
The chest of drawers is beautiful so solid and well made. Could not be more delighted
A big thanks to the delivery team who gallantly lifted the 1 ton chest up the flight of stairs to our bedroom. Even my husband was out of breath watching them
2 April 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your fantastic review! We're absolutely thrilled to hear how delighted you are with your new chest of drawers—it’s great to know you appreciate the quality and craftsmanship.
A big shoutout to our delivery team as well—we’re glad they were able to get the piece safely up the stairs for you (even if it was a bit of a workout to watch!).
Thank you again for choosing Only Oak Furniture. We hope your new chest brings beauty and function to your home for many years to come!
Beautiful furniture and well priced
Beautiful furniture and well priced. I wish I had a bigger house so I could have more Only Oak furniture, so much to choose from. It all arrived very well packed and protected. The Company looked after me when I had a problem with the delivery company. It was dealt with in a very professional way. Well deserved five stars and have already recommended Only Oak to a friend.
1 April 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your kind and thoughtful review! We’re absolutely delighted to hear how much you love your furniture and that you found it to be both beautiful and well priced.
It’s wonderful to know that everything arrived safely and that our team was able to support you promptly and professionally when an issue came up with the delivery company. We always aim to provide the best possible service, and your feedback means a great deal to us.
Thank you for the five stars and for recommending us to a friend—word of mouth is the highest compliment we can receive! We hope to welcome you back whenever you’re ready to add more Only Oak pieces to your home.
Kitchen Island
We ordered a stand alone Kitchen Island from Only Oak Furniture. They have a very good customer service who were quick to respond. We are very pleased with our kitchen island and fits our requirements. I would also like to mention the delivery company that was used, they were very helpful as we couldn't receive the goods on the initial day and were happy to rearrange a suitable day.
26 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your lovely review! We’re so pleased to hear that you're happy with your new kitchen island and that it meets your needs perfectly.
It’s great to know our customer service team was able to assist you promptly, and we’re also glad the delivery company provided a flexible and helpful service when you needed to reschedule.
Thank you again for choosing Only Oak Furniture—we really appreciate your support and hope you enjoy your kitchen island for many years to come!
Easy to use website
Easy to use website, the order process was smooth and the goods arrived in the specified time. The goods are top quality and exactly as described. I would definitely order from Only Oak Furniture again
25 February 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We’re thrilled to hear that you found the website easy to use and that your order arrived on time and exactly as described. It’s great to know you’re happy with the quality of the furniture—we take a lot of pride in what we offer.
We truly appreciate your support and look forward to welcoming you back to Only Oak Furniture in the future!
My new large oak desk is just as I had…
My new large oak desk is just as I had hoped.
The delivery team were very professional and placed it where I requested. At 80 years of age I found it a struggle to remove the cardboard and polystyrene protective covering. Not easy to dispose either.
However overall the item purchased is exactly as required and I’m very satisfied with the product.
21 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your kind feedback. We’re delighted to hear that your new large oak desk met your expectations and that you’re happy with the quality of the product. It’s also great to know that the delivery team provided professional service and placed the desk where you needed it.
We understand that the packaging can be a bit challenging to remove and dispose of, especially with larger items. Your comment is appreciated, and we’ll take it into consideration as we continue to improve the overall customer experience.
Thank you once again for your purchase and for sharing your thoughts. We hope the desk serves you well for many years to come!
Lovely furniture, shame about the courier.
Very pleased with the tables. They are just what I wanted.my experience was spoiled by the delivery company who gave me a delivery date then delivered the tables a day earlier then sent me a message apologising but they couldn’t deliver! Change your courier!
13 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your review and for letting us know how much you like the tables—we’re so pleased they were just what you were looking for!
We’re very sorry to hear that your delivery experience didn’t meet expectations. We understand how frustrating it can be to receive mixed messages and poor service from a courier. We want to assure you that we’ve listened to feedback like yours and have recently changed our delivery partner to provide a more reliable and consistent service going forward.
Thank you again for your support and for bringing this to our attention. We hope you enjoy your tables for years to come!
HiFi cabinet - very satisfied
Bought a HiFi cabinet in the Scandic range.
Very pleased with the unit - seems solid, well constructed and is good to look at. The oak finish is handsome. I had to screw in the legs myself and was worried about something in the unit, like the glass shelves, falling and breaking while I tipped the unit to fit on the legs. However it was so well packed that nothing moved while I was doing it.
There could have been information about how to move the glass shelves - 3 positions are available but it’s not immediately obvious how to move the shelves up or down.
Very pleased in spite of long wait for delivery - well worth waiting for.
12 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for taking the time to share your detailed feedback! We're delighted to hear that you're pleased with your HiFi cabinet from the Scandic range. It's great to know that the quality, solid construction, and oak finish met your expectations.
We appreciate you highlighting the safe and secure packaging—your experience with assembling the legs is exactly why we take such care in how we pack our products. We also value your suggestion regarding clearer instructions for adjusting the glass shelves. That's very helpful feedback, and we’ll look into improving the guidance we provide.
Thank you again for your patience with the delivery time—we’re so glad to hear it was worth the wait. Enjoy your new cabinet, and please don’t hesitate to reach out if you need anything else!
Reply from OnlyOakFurniture
Thank you so much for your kind words! We're thrilled to hear you were happy with the communication and the product. Your support means a lot to us, and we look forward to serving you again in the future!
I have been impressed by this company
I have been impressed by this company. My bedside cabinets are beautifully made & came very well wrapped indeed. The delivery company were polite, friendly & helpful.
10 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you for your kind review! We're so pleased to hear that you're impressed with your bedside cabinets and the quality of craftsmanship. It's great to know they arrived well packaged and that the delivery team provided a polite and helpful service. We truly appreciate your support and hope you enjoy your new furniture for many years to come!
Great service and item arrived a month…
Great service and item arrived a month earlier than expected! Love the chest of drawers. Great customer service and delivery. Thank you!
6 March 2025
Unprompted review
Reply from OnlyOakFurniture
Thank you so much for your wonderful review! We're delighted to hear that your chest of drawers arrived earlier than expected and that you're so happy with both the product and the service. It's always a pleasure to know our customers are satisfied from start to finish. Thank you again for your kind words and support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.