Online.nl Reviews 

They are without a doubt the worst internet service in the Netherlands. Don't get hooked, they seem cheap but they will cost you much more in rubbish speed and dishonest customer service. I tried canceling it within the 14 days trial period but I get to hear they started counting the trail period about one and a half week before the start of the contract.

I'm tied for one year, SAVE YOURSELVES!!!

This is without a doubt not a good start, yesterday I was checking the possibility of purchasing a packet of Internet+TV but we were doubtful about the delivery and connection date, set by online.nl in 11-11-2019 (that meant skipping the cooling off period of two weeks).

Therefore, I phoned today to the customer service to check an earlier delivery since we are moving to a new house next week. They told that probably it would be probable to connect next week, then we decided to purchase and confirm the order. We did not get any confirmation e-mail, so I phoned customer service again later to check if everything was fine.

To my surprise, my e-mail was mispelt and send to another e-mail account. The employee told me that we will receive confirmation e-mail later beacuse that is task from Back Office department and that will take three working days. In addition, this honest woman warned that we skipped with our confirmation via phone the cooling off period which nobody told us about it. In the end, she confessed that we probably will not get the connection until 11-11-2019 and there is no choice of cancellation since we skipped the cooling off period but we haven´t received the confirmation e-mail. Thus, we have the situation that we wanted to skip yesterday and for which we were in doubt. So great that we will face this people along a year. I have not received internet and TV yet and I already regret about choosing online.nl.

I'm so disappointed with this company! Customer service has been quite useless since day one but because it was one of the cheapest internet providers in The Netherlands, I've decided to go for it. A few months ago, I've called Online.nl to terminate my contract as I was moving abroad. They told me that they would need confirmation that I'm taking my registration from the Gemeente. I've sent them the document. A few weeks later, they finally sent feedback saying that they can't terminate the subscription because it's not valid. I've been trying to contact since then, sent documentation proving that I'm living and I'm registered in a new country. NOTHING! ZERO responses! I was able to cancel all the services with no problem, except with these guys. And here I am not using wifi at all and paying for it until February 2020. DON'T GO FOR ONLINE.NL. they might be cheap but they don't care about the customer's needs at all! TERRIBLE!

Instead of helping with a technical question needed for the internet to work properly, they sent me an and with no option to reply, saying look at online forms to find the solution, which is not possible, since it's a limitation of the hardware they supply

Signed up into a 1 year contract and they forced me into a longer contract. They also offered extra options in the package which I didn't receive. The internet also didn't work for the first weeks and it never worked properly for a single day (didn't reach bedrooms).

Worst experience ever. I received the modem but couldnot connect it as there was no telephone socket in my house. The technician came after 15 days (without internet). Then he couldnt connect and I didnt want to. I had to take a day off from work to wait for their technician. I have been to a number of countries and a number of bad service providers but nothing as bad as this. Stay away at all cost. AVOID, AVAOID AVOID.

I am a client in online .nl from 2 months ago and I have a problem with my packet, when I choose it that was the first 6 months with 22 Euro and after with 32 euro. but in my profile that is not clear. and I have contact with customer services. they told me that my package is first 3 months only with 22 Euro, I don't get any confirmation about that .and i don't agree with that

This provider sucks. Bad product. Bad service..

Three months after requesting internet and losing days of work waiting for technicians that never come and declare people not home, I still have no internet. But they have charged me as if I had since the beginning.

Update:
after 6days the repair guy came and replace the modem. So far the modem is working fine.

I was using tele2 internet for two years and have no problem. I wanted to have higher speed then I saw online.nl has a good offer for this then moved to online.nl. last Friday, 7th December, my contracted started and still now I fully disconnected from the internet as the modem is broken. Yesterday support told me that they will send a new modem and today morning one super stupid guy called me and told me that they will not send the modem rather they will send a serviceman after two days. That concludes I need to be disconnected for another two days.

Now I want to go back to tele2 and I know it is not possible anymore for next one year :(

Terrible experience.
I called the on the 27th of October to end my contract as i was moving to another place, one of the member of the customer service said that that was not possible as the contract was for one year so i had to pay until December although as they could not provide the same speed at the new address I have also been told I could claim some fees.
Today I received a new bill for the month of January of 30 Euro and they do not want to stop my contract let alone refund me for the previous months even I sent forms with data of my new registration.
I have to get my lawyer involved to solve it and not for the 30 Euro but because those people deserve to face their incompetence.
Stay far away!

Super friendly staff who lie to you. After having to wait 30 days to transfer my service, now two weeks with no internet +the month wait. The full story of the absurdity of transferring this service is a full page. In summary, I call every day and am told some version of the device I need is being mailed, but of course they conveniently can’t provide the tracking number. Save yourself the aggravation take your money elsewhere! I wish had reviews first as have not read anything positive about them.

Worst company ever. I spoke with 5 different operators, no one had a clue of what the problem could be, we are without internet for 5 days (during which we of course pay) and the best part: they send a technician who comes, doesn't even ring the bell and runs away after 2 minutes. That's ridiculous and unacceptable.

This company is literally a SCAM. For the 3rd time this year we do not have internet at home and I'm obliged to take half day off to stay at home and wait for their technician. Today the technician said he came and there was no one which is a complete lie. Then I called back the company and they told me that they can schedule another appointment for another day. This is not acceptable. And the worst is that there is no way to simply cancel the contract and go with a serious internet provider. ONLINE.NL = SCAM