I wanted to order a sweatshirt for a friend of mine, so I decided to Google the stussy site, and I got the site of these scanners, but nevertheless I ordered this tidy-up, despite the fact that the si... See more
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Jiffy bag received with piece of card inside. Sticky label on package says value over £14. Clearly a scam. No company name or details for where sent from although underneath is label showing Orange Co... See more
Company replied
well, really should have checked Trustpilot before using this company. Having paid customs for a gift sent to me, they haven't delivered the goods they send lovely emails but still haven't received t... See more
Company replied
Can’t fault the delivery service, I’m sure they’re great & delivered the item speedily. However, I’ve received a brown envelope with 1x sticker (just the piece a sticker should be stuck onto, no act... See more
Company replied
Company details
Information provided by various external sources
A global logistics, e-commerce and IT solutions provider. We provide fulfillment, warehousing and final mile delivery solutions.
Contact info
Hayes, United Kingdom
- www.oneworldexpress.com
1.5
Bad
108 reviews
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just received an empty jiffy bag with a…
Just received an empty jiffy bag with a label saying 1 small coin purse value £34.72. I have not ordered this. This is obviously a scam
10 December 2022
Unprompted review
I received a small empty jiffy bag with…
I received a small empty jiffy bag with my address and telephone number on?
7 December 2022
Unprompted review
Received an empty Jiffy bag
Received an empty parcel with a commercial invoice stuck to the envelope for a toy worth £56.98… this company reply to bad reviews saying they have nothing to do with this as they are simply a courier service, however Atul Bhakta who has over 18 companies trading from the Pump Lane address including wholesale trade is undoubtedly involved in the scam ‘Brushing’ where your data is sold to provide false orders that they can use for false reviews - usually on Amazon etc…. Total breach of darts protection… will be following this up
26 November 2022
Unprompted review
Never ordered parcel andd charge.
Received a parcel from them, with a commercial invoice for £11.98 for enclosed 2 white trainer laces 105cm long weighing 0.015 kg which I have never ordered. There was no information other than return to one world house pump lane hayes and my mobile phone number, according to GDPR they must provide me with whom I have given permission for them to receive this data, So this is asking for this, bet I never get it.
Steve
18 November 2022
Unprompted review
Reply from OneWorldExpress
Dear Stephen, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation and would therefore kindly remove this review that would be greatly appreciated.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
Who is this
Receive package this morning which I didn't order. It's a make up brush but named diamond painting on envelope costing £23.98. I'm worried that someone has my bank details and my name and address. I shall be reporting this.
19 November 2022
Unprompted review
Reply from OneWorldExpress
Dear Dawn, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
I've had a small parcel delivered and…
I've had a small parcel delivered and there was nothing in it
12 November 2022
Unprompted review
Cheap rubbish scam
Today a cheap rubbish kids keyring arrived via royal mail/One world Express. Valued supposedly at a laughable £9.99, not worth 0.9p. Never ordered this, checked ebay/amazon, nothing matches. Is this a scam? I shall report to Citizens Advice Consumerline/Trading Standards. This is not acceptable practice.
26 September 2022
Unprompted review
Reply from OneWorldExpress
Dear Deb, We are sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service. One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item. We hope that you understand the situation and may therefore take the co if you do choose to remove this review, it would be greatly appreciated.
Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
A new form of scam?
I have received a small parcel containing goods I did not order and which has not been charged to any of my cards. I was not asked to sign for it. The contents (a poor quality piece of black fabric described as 'cycling headgear') do not match the value given for customs purposes as £23.44.
I tried to contact them on three occasions but the customer services desk defaulted to an answering machine each time.
I have returned the parcel back to sender, and obtained a postage receipt for it.
I am deeply suspicious as they have my correct address and my phone number.
Anyone else come across this outfit?
Just heard that this looks very like what is called a "brushing" scam which is intended to use the consignee's details to provide fake favourable product reviews.
18 July 2022
Unprompted review
Reply from OneWorldExpress
Dear Mr Wardleworth,
We are incredibly sorry to hear about your negative experience with the delivery, as we strive for excellence in our customer service.
One world express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. After looking at our files, the parcel you received was coming from eBay. May we kindly suggest that you contact the eBay resolution centre who would be more than happy to identify the seller additionally a review of your purchase history will allow you to see whom you purchased the product from in case the seller sent you the wrong item.
We would like to reassure you that the parcel was in fact untracked which is why you were not asked to sign for it. We thank you for getting in touch with us and apologise for any difficulty you had reaching our staff, it may be that you called outside of our operating hours which exclude weekends and are firmly between 8am-6pm Monday- Friday.
We hope that you understand the situation and may therefore take the curtesy to kindly remove this review.
We attempted to contact you today however there was no reply. Please feel free to contact our customer services team cs@oneworldexpress.com who would be more than happy to assist you further.
They are lying about multiple attempted deliveries
Upon checking the tracking number of my parcel it says that oneworldexpress tried to deliver it to my address on 7 consecutive days. There is also a time of attempted deliveries recorded and in 6 out of 7 times I was at home! They are obviously not truthful. Three of those apparent attempts to deliver the parcel were at strange times - 06:11 AM, 06:33 AM and 06:50 AM - but I was still at home.
3 weeks since the order and still waiting.
Thank you for reply.
My tracking number is JD0002210165639225
However it looks like someone has deleted the record of the attempted deliveries already.
It is very disappointing that the driver did not ring my flat even once on those multiple occasions so that I could open the gate for the driver - this is what all the other delivery companies do. Looks like I will not receive my parcel in the end because of driver’s incompetence.
Are you planning to deliver it again using different company to Yodel or are you sending it back to the USA?!
To the shouting lady on the phone who was giving excuses for the driver:
I contacted the USA seller and they say the parcel is already en route to them and they can do nothing about it because, as you’ve happily informed me, you already processed the return.
I wish I could have given you a zero star.
16 January 2021
Unprompted review
Reply from OneWorldExpress
Thank you for sharing your review with us Isabella.
We would like to be given the opportunity to investigate your issues further. Please could kindly share with us your tracking number.
Thank you in advance.
Thank you for sharing the tracking number with us ; Looking at tracking as this was attempted on numerous occasions and the driver was unable to gain entry to the property ( sounds like an intercom access property flat) Please see below full parcel tracking from the delivery partner Yodel as this was not collected they have as of today processed for a return back to the shipper/ our warehouse:
EVENT STATUS
LOCATION
SCAN DATE
TIME
INFO
Item returned to sender
Selby Service Centre
18th Jan 2021
06:29
Passed to courier for delivery.
Selby Service Centre
18th Jan 2021
06:27
Delivery tried,awaiting instruction
Selby Service Centre
15th Jan 2021
06:50
Delivery tried,awaiting instruction
Selby Service Centre
14th Jan 2021
11:18
Delivery tried,awaiting instruction
Selby Service Centre
13th Jan 2021
06:11
Delivery tried,awaiting instruction
Selby Service Centre
12th Jan 2021
10:53
Delivery tried,awaiting instruction
Selby Service Centre
12th Jan 2021
06:33
Delivery tried,awaiting instruction
Selby Service Centre
11th Jan 2021
10:47
Delivery tried,awaiting instruction
Selby Service Centre
9th Jan 2021
07:38
Parcel returned to delivery depot
Selby Service Centre
8th Jan 2021
18:54
In Transit
Selby Home Delivery
8th Jan 2021
09:27
Comments:
STEVE
Unable to gain timely access
Selby Home Delivery
7th Jan 2021
11:23
Map:
click here for your map
Driver En Route
Selby Home Delivery
7th Jan 2021
09:55
Unable to gain timely access
Selby Home Delivery
6th Jan 2021
11:55
Map:
click here for your map
Driver En Route
Selby Home Delivery
6th Jan 2021
10:32
Unable to gain timely access
Selby Home Delivery
5th Jan 2021
11:34
Driver En Route
Selby Home Delivery
5th Jan 2021
10:17
Parcel with courier for delivery
Selby Home Delivery
5th Jan 2021
10:09
Out for delivery
Selby Home Delivery
5th Jan 2021
07:31
Parcel to be delivered by courier
Selby Service Centre
5th Jan 2021
06:07
Arrived At Depot (Selby Service Centre)
Selby Service Centre
5th Jan 2021
06:04
At sort (Hatfield Terminal)
Hatfield Terminal
4th Jan 2021
23:34
Parcel data received awaiting coll.
Hayes Service Centre
29th Dec 2020
00:00
Many Thanks.
Thank you for your comment Isabella.
As per our telephone conversation, you need to contact your seller as this parcel has been processed for a return by Yodel.
Many Thanks.
Dear Isabella,
Thank you for your comments, Please be assured that the lady did not shout, she was merely trying to explain the situation and the best route forward for you to rectify your situation.
To clarify also, the parcel is to be returned to One World's facilities, within 3/4 days. It has not yet been sent to the USA. If you would like, we can arrange for the parcel to be sent to you (this would be subject to standard delivery charges), please contact our customer services team via cs@oneworldexpress.com to request this. If we do not receive this request, the parcel will then be sent back to the seller in the USA.
As you can see from the tracking notes above, Yodel did keep hold of the parcel for over 10 days and they had tried to deliver it on numerous occasions, without success.
Naturally, we are keen to best help you from here and will await communication from you, should you want us to send the parcel to you as explained above.
We are sorry that you felt as you have described, it was though and still is, our intention to best help you from here.
Best regards,
Customer Service Team
not impressed
been two months now I’ve emailed customer service. One tee shirt from the USA that’s it I don’t know why the delay is and it’s been at London Heathrow for two weeks now don’t think I’ll receive it till next year - IF I GET IT!
29 December 2019
Unprompted review
Had a parcel from America that went…
Had a parcel from America that went through different companies until it reached Hermes who are totally incapable of delivering anything so once the issue was raised one world express really kept on top of Hermes and always kept me up to date until the parcel was finally delivered Thanks to Yasmin
16 December 2019
Unprompted review
Reply from OneWorldExpress
Thank you for sharing your review with us here at One World Express, we are always encouraged when we receive comments which tells us that customers encountered a good experience with their deliveries. We look forward to receiving your future requests to deliver your shipments safely.
Thank you in advance.
Paul Reynolds
UK Chief Executive Officer
After several emails and 2 phone calls…
After several emails and 2 phone calls at last my parcel is on its way. However there is still no explanation regarding it being shown as delivered when it was back at hayes.
3 September 2019
Unprompted review
Horrible courier
Horrible courier. My package kept being listed as delivery attempted/delivery unsuccessful, despite there clearly never being an attempt. I was home all day on every "attempt", there was never a knock at the door or a card left. Ended up just getting a refund from Amazon because my package is clearly never going to arrive.
9 August 2019
Unprompted review
This review is on ONE WORLD EXPRESS.
This review is on ONE WORLD EXPRESS.
After ordering my sons' sneakers online with AMAZON, who by the way completely screwed up the address details by leaving off the house number, (at least this was what the initial courier, IPARCEL relayed) therefore, the courier, I-PARCEL, claimed item could not be delivered. I called I-PARCEL, and they were quick to hand off the problem to ONE WORLD EXPRESS. I called and maybe was waiting on the line for someone to sort it out and within a few minutes, I was transferred to YASMIN ELIAS, who happens to be a customer service manager. Let me say this, ONE WORLD EXPRESS, you have made a fine choice in making her a manager! The buck passing literally stopped with her! She is amazingly proficient and expediate in rectifying these cluster messes. Although I was upset that I had to pay £10 for it to be re-delivered, her assistance with an immediate email with instructions, then thereafter, SEVERAL other emails informing on next steps. She even put the delivery for next day service! She has made this whole fiasco a happy ending. Next time shipping to me ftom anywhere, I will certainly be looking into the companies that she is associated with because if everyone is as efficient as she is, then, am sure it turn out well!! HUGE THANK YOU YASMIN ELIAS!! Too many bad reviews out there to miss oportunities to write a good one!!
JOSEFINA - LEEDS- UNITED KINGDOM
19 June 2019
Unprompted review
Reply from OneWorldExpress
Dear Josefina
Thank you for your wonderful review of the excellent service provided by my Customer Service Manager Yasmin and her team. I am always delighted to read such comments, of course occasionally here at One World Express regrettably we do not always get things right, however there is every intention from my staff to ensure our customers have a great experience and in those instances where our team need to communicate information that does not help situations; our team will always manage expectations to a satisfactory conclusion. Finally, as the UK Chief Executive Officer I am grateful to you for recognising the brilliant service provided by Yasmin on behalf of One World Express.
Warm Regards
Paul
I've had to issue so many refunds due…
I've had to issue so many refunds due to customers not receiving their parcels or them being ridiculously late that I don't use these guys anymore. You can't even track it, it just says 'In transit', well I know it's in transit and has been for the last month, I want to know WHERE in transit it is and whether it's actually moved out of your warehouse. 6 or 7 weeks and they still haven't arrived, I'm not sending them to the moon for Christ's sake.
Really bad.
18 January 2019
Unprompted review
Reply from OneWorldExpress
Dear Lisa
Thank you for comments which have been noted by our team.
We would like to be given the opportunity to investigate your issues further. Please could you contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060 and quote your tracking numbers, they will be happy to help you.
worst couriers ive ever used
ive used this company to send 14 parcels worldwide
only 2 have reached there destination through parcel to go
who are also very unhelpful
when trying to track all it says is in transit or at depot
i send 100s of parcels a month all same size and virtually the same weight
im loosing buisness through this company and would like an explanation to where my parcels are
24 December 2018
Unprompted review
Reply from OneWorldExpress
Dear Ian
Thank you for your comments, which have been noted by our team.
We would like to be able to assist you further with regards to the tracking of your shipments. If you could contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060, our team will be happy to help you.
Cheap and Sometimes Effective, Save Money, Lose Money....Risky Company to use.
I use Parcel2go.com for the best prices available.
One World Express are 90% the best prices.
Issues arise when tracking details are not complete and customers are able to say "Its not arrived" Yeah of course, Paying UPS £22 a parcel would be ideal but not for my business.
Simple, Get France and Spain sorted out with scanning of your parcels.
24 December 2018
Unprompted review
Reply from OneWorldExpress
Dear chatsbfc
Thank you for your comments, which have been noted by our team.
We would like to be able to assist you further with regards to the tracking of your shipments. If you could contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060, our team will be happy to help you.
We wish you a wonderful holiday season.
I wish the tracking on your website was…
I wish the tracking on your website was better cause personally I find it rather useless. I would like it to be more detailed such as saying whether or not my package has arrived in the UK and where it is in the system. Is there anyway you can make those changes?
Edit: To my total surprise - but also delight of course - I received my package today. I wasn´t expecting it because it showed absolutely nothing when I tried to track it through their website. Thank you so much but I still wish you would make the changes to your tracking system though ;-)
19 December 2018
Unprompted review
Reply from OneWorldExpress
Dear Dorthe
Thank you for your comments, which have been noted by our team.
We will speak to our IT team and share your concerns but if you would not mind contacting us with your specific shipment tracking number, we will look into this further and update you.
Our team can be contacted on +44 208 867 6060 or else e-mailed on cs@oneworldexpress.com and we look forward to hearing from you shortly.
Dear Dorthe
Thank you for letting us know that you have received your shipment.
We have spoken to our IT team and they are in the process of updating the tracking visibility.
We wish you a wonderful holiday season.
Warning - Do not use!
I used this service to send a package from the UK to USA. The expected delivery date was 8th November. It is now 26th November and still had not been delivered. I phoned the London office and just spoke to a lady who was extremely unhelpful and so rude. Her level of customer service was nil and was not apologetic at all about they lengthy delay. She did not want to own to any responsibility about the delay but instead blamed me for the delay. She said that the package I sent was almost 4kg which was untrue. I have an online shop and sell many of the same item. I weigh all my packages correctly and not once had any issues, and not once had any companies questioning my weight. So I know for a fact my scales are correct. If it was 4kg I would have felt the weight instantly by carrying it. Anyway, the lady was not listening to me at all. She was rude, aggressive, accusing me of wrong doing and did not want to help at all. I will never use this service again due to the horrible customer service, their incorrect scales, and the delay the had caused.
26 November 2018
Unprompted review
Reply from OneWorldExpress
Dear Sir / Madam
Thank you for your comments, which have been noted by our team and this will be discussed internally to ensure that this does not happen again.
Due to the size of your shipment, the chargeable weight was calculated to be 4 kg, this is achieved by calculating the length x width x depth and dividing by 5000 which is the industry standard.
We can confirm that your shipment has arrived into the USA and is now is currently in transit to the final delivery address,
Kindly monitor the full tracking via our website www.oneworldexpress.com and clicking on track your shipment,
My package from the UK to Portugal has…
My package from the UK to Portugal has been stuck somewhere in the Netherlands for a week now with no further progress. It was sent almost two weeks ago. I have sent an e-mail and received no response whatsoever. This company is a ghost to me. I'm believing my items are gone by the hands of this fraudulent company. Buying international is becoming harder and harder with the services becoming more expensive and with a much worse quality especially when new crappy companies pop up every once in a while.. I used to buy a lot, but right now I started to avoid receiving anything by mail. It's just not worth the headaches.
17 October 2018
Unprompted review
Reply from OneWorldExpress
Dear Pedro
Thank you for your comments, which have been noted by our team.
Could you kindly contact our Customer Service team on cs@oneworldexpress.com or call on +44 208 867 6060 with your tracking number and we shall follow up with our delivery partner to investigate the reason for the delay in delivering your package.
We look forward to hearing from you shortly.
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