I wanted to order a sweatshirt for a friend of mine, so I decided to Google the stussy site, and I got the site of these scanners, but nevertheless I ordered this tidy-up, despite the fact that the si... See more
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Jiffy bag received with piece of card inside. Sticky label on package says value over £14. Clearly a scam. No company name or details for where sent from although underneath is label showing Orange Co... See more
Company replied
well, really should have checked Trustpilot before using this company. Having paid customs for a gift sent to me, they haven't delivered the goods they send lovely emails but still haven't received t... See more
Company replied
Can’t fault the delivery service, I’m sure they’re great & delivered the item speedily. However, I’ve received a brown envelope with 1x sticker (just the piece a sticker should be stuck onto, no act... See more
Company replied
Company details
Information provided by various external sources
A global logistics, e-commerce and IT solutions provider. We provide fulfillment, warehousing and final mile delivery solutions.
Contact info
Hayes, United Kingdom
- www.oneworldexpress.com
1.5
Bad
108 reviews
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seamless Shipping with One World Express: A 5-Star Experience
I recently used One World Express for a critical shipment and was thoroughly impressed by their exceptional service. The team was professional and kept me informed every step of the way, ensuring a smooth and timely delivery. My items arrived in perfect condition, highlighting their care and efficiency. Highly recommend One World Express for anyone in need of reliable logistics services.
9 March 2024
Unprompted review
Reply from OneWorldExpress
Thank you for your feedback, Jawad. We appreciate your comment and we look forward to assisting you again in the future.
Like many other ppl on here I received…
Like many other ppl on here I received a package containing green plastic valued at £15.48, I did not order this and don't understand how they have my name address and phone number printed on the label, should I be worried about this? Again like other ppl my package had a label from one world house covering the original label from orange connex
1 March 2024
Unprompted review
Reply from OneWorldExpress
Dear Michelle,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Thanks for the empty envelope.
Thanks for the empty envelope valued at £11.12. As OneWorldExpress is the only address or reference apart from 35649535GBL I have to assume that it was sent by yourselves. Presumably this is what you would call an "elaborate" fraud, but just basically a bunch of limited intelligence thieves. Have a nice day.
16 February 2024
Unprompted review
Reply from OneWorldExpress
Dear Roy,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Yet another almost empty envelope with…
Yet another almost empty envelope with a Have a Nice Life card inside, worthless but marked as £38 value.
15 February 2024
Unprompted review
Reply from OneWorldExpress
Dear David,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Scam delivery
Received a cheap item, that wasn't ordered. Obviously some kind of scam
19 January 2024
Unprompted review
Reply from OneWorldExpress
Dear Neil,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Empty package Scalping
Empty package Scalping. Received a small jiffy style envelope with my name on. Nothing in it. return address is One World House, Pump Lane, Hayes, London UB3 3NB. Value for customs is 25.68gbp and weight is 5 grams! The trouble is the so called declaration is a legal agreement and yes the label is put over the top of a supplier called Orange Connex. Does not relate to any order. Orange Connex is a weird 4th party delivery company apparently working for eBay. Some one needs to investigate them as they have harvested my details from eBay so who else are they harvesting information on
16 December 2023
Unprompted review
Reply from OneWorldExpress
Dear John,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Why would you send me a postcard of a…
Why would you send me a postcard of a panda ? And were did you get my phone number ?
21 November 2023
Unprompted review
Reply from OneWorldExpress
Dear Joanne,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
I recieved this envelope containing…
Just recieved this envelope containing a plastic bead type thing
Not ordered anything so I can’t understand this
Is it some sort of scam?!
This company is obviously some sort of scam
21 November 2023
Unprompted review
Reply from OneWorldExpress
Dear Elizabeth,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Received a large package I didn't order
Received a large package of junk metal I didn't order. Had my name and address too. No tracking information or anything, just a fake Evri label. Tried contacting Evri but you know how that goes. After reading about similar experiences, realized it was a scam.
20 November 2023
Unprompted review
Reply from OneWorldExpress
Dear Customer,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
The parcel was never delivered
The parcel was never delivered, even though the tracking information said that it had ''been put through my mail slot''. Not even possible that this could happen. The parcel contained 2 lots of bedding, and I have a very small letter box. When you ring the given contact phone number, you are told''this is an incorrect number, please re-dial. Not even worthy of ONE star.
11 October 2023
Unprompted review
SCAM ALERT …
I ordered a dress from heribby through tik Tok never received it as it is a scam . Then got a letter with a key ring in it that I didn’t buy so I will be going to the police this is a scam .
26 October 2023
Unprompted review
Reply from OneWorldExpress
Dear Andrea,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Jiffy bag received with piece of card…
Jiffy bag received with piece of card inside. Sticky label on package says value over £14. Clearly a scam. No company name or details for where sent from although underneath is label showing Orange Connex as some others have mentioned. Have changes passwords and checked purchase histories but no indication of this as a purchase or charge. One world express need to do more - possible collusion here!
20 October 2023
Unprompted review
Reply from OneWorldExpress
Dear Liz,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
This takes the biscuit… Customs label…
This takes the biscuit… Customs label for unsolicited item 1x lens cleaner kit, value 219.00 GBP Royal Mail hold package until Customs charge of £51.80 is paid
11 October 2023
Unprompted review
Reply from OneWorldExpress
Thank you for sharing your review with us.
We would like to be given the opportunity to investigate your issues further. Please could you contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060 and quote your tracking numbers, they will be happy to help you.
I have sent several emails to this…
I have sent several emails to this company as their shipping details show my package has been in a local a local warehouse since 8/16.
9 September 2023
Unprompted review
Reply from OneWorldExpress
Thank you for sharing your review with us.
Am not sure which E-mail ID you have been using to contact us.
Please could you contact our Customer Service team on cs@oneworldexpress.com or call them on +44 208 867 6060 and quote your tracking numbers, they will be happy to help you.
Reply from OneWorldExpress
Thank you for sharing your review with us Trevor. We are always encouraged when we receive comments which tells us that customers encountered a good experience with their deliveries. We look forward to assisting you again in the near future.
Received a tiny metal key no bigger…
Received a tiny metal key no bigger then 2cm saying I paid £37 when I haven’t brought anything at all with my full name and adress on it should I be worried ??
23 August 2023
Unprompted review
Reply from OneWorldExpress
Dear Ellie,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Brushing scam
Received scam envelope with just a plastic ziplock bag and an alleged value of 8 GBP. This companies protestations below that they are just a logistics company are unconvincing because a) there was no other sender details on the package and b) there are so many reviews complaining about this. I believe this is a brushing scam. If they wish to avoid being tarred with this brush they should not accept packages for delivery without a verified sender address clearly shown on them.
Update 6 March 2024 - in their reply below they repeat their claims that they are just a logistics company. I still don't believe them, for the same reasons as before. In particular, without a verified sender on the package, I regard the deliverer as responsible.
12 August 2023
Unprompted review
Reply from OneWorldExpress
Dear Charlie,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
SCAM!!Received an empty letter with a value…
Received an empty letter with a value of £7 plastic accessory . Obviously nothing I ordered . Fake company . But had the correct details !!! Scam
7 August 2023
Unprompted review
Reply from OneWorldExpress
Dear Customer,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Ordered a sweater for £16.99
Ordered a sweater for £16.99, got a plastic sling shot worth less than a £1. An expensive joke clearly.
4 August 2023
Unprompted review
Reply from OneWorldExpress
Dear Sharyn,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
Received an empty padded envelope…
Received an empty padded envelope saying it contained a toy. No idea who this firm is but I have not ordered any toys so this must be a scam company
26 July 2023
Unprompted review
Reply from OneWorldExpress
Dear Louise,
Thank you for getting in touch and we are sorry to hear that you have received something that was never ordered.
One World Express is simply a logistics organisation that has delivered your parcel, therefore our services are limited to the delivery of items and we do not under any circumstances sell goods. Please email us your tracking number at cs@oneworldexpress.com so we can assist you further. Thank you in advance.
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