Great experience with this seller
Great experience with this seller. Managed to get hold of some vintage Sidi replacement soles for my shoe for a great price. Great service would recommend.
4 March 2026
Unprompted review
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Company details
Written by the company
One Below Zero is an independent outdoor and technical gear retailer specialising in high-quality equipment for skiing, mountaineering, hiking, and cold-weather adventure. We focus on well-designed, performance-driven products from trusted brands, with clear product information, fair pricing, and reliable customer service.
Contact info
71–75 Shelton Street,, WC2H 9JQ, London, United Kingdom
- 02033933077
- sales@onebelowzero.com
- www.onebelowzero.com
4.3
Excellent
8 reviews
Asks customers to review
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Speedy delivery....lovely bag
Speedy delivery....lovely bag! Excellent quality and different from anything I've seen elsewhere.
16 February 2026
I received excellent customer service…
I received excellent customer service and communication which was very quick and efficient. Delivery of items were also very quick. I would recommend and use One Below Zero again, thanks 👌👍
16 February 2026
Unprompted review
We've now bought four times from…
We've now bought four times from OneBelowZero and we are so happy with the items and the quality of the service. Jesse at OneBelowZero is so helpful and made sure that we got our latest order quickly, when we released that my ski jacket didn't fit anymore the day before our trip! She even put some Spyder trinkets in with the jacket for the kids! Highly recommend.
15 December 2022
Unprompted review
Great customer service
I bought a jacket from this site. Customer service was very responsive and helped with photos that the site didn't provide. Jessie went above and beyond. I haven't received the jacket yet, but everything so far has been easy and prompt.
19 October 2022
Unprompted review
Just bought another ski jacket from…
Just bought another ski jacket from OneBelowZero.
(like I need another one)
Great company to deal with.
Great product, price and Communication.
Prompt replies to E-mails.
Well deserved 5 Stars.
Should be called "Above and beyond" not "OneBelow"
Thank You Jessie.
14 October 2022
Unprompted review
Excellent customer service and products at great prices!
Ordered a spyder jacket at a very good price yesterday lunch time, its just been delivered first thing this morning. Had to call them yesterday with some questions prior to ordering Jess was very helpful. I would recommend and will definitely use them again in the future.
30 September 2022
Unprompted review
I am a victim
I am a victim. I ordered a lot but so far I have not received any delivery. Denied my access.
7 May 2022
Unprompted review
Reply from OneBelowZero
This person has never bought anything from us but, in spite, is sending out negative reviews and was stupid enough to send me a picture on WhatsApp as he completed the complaint which I am happy to forward also one on Reddit
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