OneAdvanced Reviews 627

I experienced an issue with raising free form orders from the Purchasing (Marketplace) system to order essential STEM products. Jessica Mistry from One Advanced was very patient and worked through and resolved the technical issue with myself and a colleague providing professional and diligent support. Jessica is a credit to herself and her organisation, One Advanced. Thank you, Jessica.

I had an excellent experience with OneAdvanced, thanks to PJ. As soon as I raised my case, he picked it up straight away and followed up with a call almost immediately, even leaving me a voicemail to ensure contact.

When I asked if we could connect via Teams, PJ sent an invite straight away and made time to talk things through in detail. On the call, he was outstanding. He clearly explained everything step by step, guided me through how to resolve my query, and showed me how to set up the feature I needed.

What really stood out was his patience, clarity, and willingness to help. He’s a great listener and made sure I fully understood everything without ever making me feel rushed. On top of that, he was genuinely friendly and easy to talk to, which made the whole experience even better.

Amazing service from start to finish. Very professional, efficient, and personable.

PJ is a real credit to the team!

Had an urgent issue and this was responded to within half an hour. Resolution given. problem resolved. One can ask no more.

The support we received was crucial to improving our business.
Always on point and efficient.
Special thanks to Jenny from the Irish team!

Srinivas was very helpful in resolving multiple issues. He was knowledgeable and detailed in his response. He walked through the resolution and ensured I followed along. I appreciated his prompt service and friendly, responsive manner. Thank you!

Very helpful advisor (Vishwas Premkumar), sorted the issue very quickly and professionally - thanks

Support has gotten worse in 2026 with problems syncing with docman and communication with support.

Jessica Mistry and Rahul Sarveshwara were really helpful and explained the various aspects to what i needed clearly and patiently. i found them to be knowledgeable, professional and diligent.

The person i dealt with was Srinivas Saraf, he was very poliet, friendly and very quick to fix the issue for me. He showed me how to fix the issue should i experience it again. Would reccommend Srinivas Saraf, as very supportive, friendly and poliet. He was a pleasure to work with.

Jessica Mistry and Eve Stanners addressed my query very quickly. Thanks.

Helpful and happy to call me back as I was due to go into a meeting. Issue resolved swiftly and easily, thanks!

Great call with Jessica Mistry, very helpfull service and all questions answered. I was very happy with the information and support provided.

I have worked Advanced for a number of years and whilst most of the knowledge and experience has left the business more recently, a few stalwarts remain who will go above and beyond to ensure things are done and delivered in a timely manner. One to mention is Dave Robinson. I have worked with Dave for 10+ years and he has always gone above on beyond to ensure any support issues assigned to him are delivered to a successful conclusion. How the new world of support is delivered by the new OneAdvanced Team remains to be seen.

Jessica Mistry was incredibly helpful and resolved our issue swiftly and efficiently. Thank you for the excellent support!

Kristy was very helpful and professional. She assisted us with the software helped close old files and followed up on an old bank issue that had not been properly resolved before. Her support was efficient and much appreciated. Thank you for the excellent service.

The support staff, Robert was understanding and enquired what was the problem with courtesy and understanding. Went though a test and all sorted.

We needed to download a sizeable amount of data onto a standalone remote laptop. The One Advanced team handled this very professionally and were incredibly accommodating when we needed to move dates around. Great service !

Nikki was very helpful and solved my problem very quickly

Absolutely top class support from Jessica Mistry solving a potential issue very quickly and thoroughly.