OneAdvanced Reviews 

The problem took too long to be rectified causing major disruption to the surgery for over a week and was only graded as a '4'. I understand the issue was due to an update. The customer advisors were very polite but fixing the problem was the priority.

Quick reply and resolved quickly.
Madan helped me out today.

Vishwas helped with my issue, however, It did take some time to be connected and get the screen shared but once all sorted my issue was fixed, i did want a further look in to why the issue happened in the first place and was told i need to raise another ticket which isn't ideal as it takes more time but can be done

Very professional approach, very helpful

Security upgrade completed today by Dave Robinson on our live system. Work planned as per our specific requirements and requests accommodated. Work completed over and above our expectations. All done in a very timely manner. Really pleased. Great consultant and fabulous work.

Vishwas was very attentive and replied very fast.

Had a docman trouble regarding filing document as it mentioned API unavailable and I spoke to Roopa who has been very helpful and solved the problem within 15 minutes.

Srinivas Saraf from one advance help me with creating report. he was so helpful. he was so prompt and keep me updated with the work, Thank you

Very helpful, sorted out my problem. Thank you Nikki

PJ was very helpful and sorted the problem we were experiencing quickly

Just off a call with Madan today. Fast friendly and uber efficient.

Thanks

Unable to contact a person, bounced between two numbers to speak to an adviser but continuous loop. Poor service.

very good, given 4 stars as it takes a long time to get through to speak to anyone. The experience with the Brindha was very good, she was patient and helpful and followed up with me to ensure all systems were working ok.

Great support and customer service provided. Srinivas Saraf was a great help, set up a call and explained everything to me. Thank you!

Neil is such a supportive trainer! Hes always there and always knows the way forward - thank you for being great!

Had an issue not finding patients when filing documents and was fixed by adding additional rbacs and changing role on docman emis account.

Claire is really friendly, helpful and knowledgeable. She responds quickly with feedback and ideas. She's great to work with and provides a really good service.

Murty Maremanda dealt with my issue quickly and it was helpful to have a Teams meeting with him so that I could see what was causing the problem.

Srinivas Saraf was extremely helpful in resolving our issue in a very professional and timely manner, which was very much appreciated.