One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
Company replied
Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very responsive with immediate result
9 June 2026
Unprompted review
Reply from one.com
Hi BD,
Thank you for your feedback! We're glad to hear that Marcelo was very responsive and able to deliver an immediate solution. We'll be sure to pass along your kind words to him. We appreciate your support and are always here to help!
Best Regards,
Raniel / one.com
I am an admin on one.com and they frustrate us!
I am an administrator of a handful of domains. They are now forcing us to work and update while permitting them to do what it is they want us to do, some kind of setting of some PHP version on each domain. They are taking us hostage, and demanding USD 29 per month if we, who have not asked them to give us "Extended PHP support" are doing some complicated setting and spending our time on this. They have this modern style AI-edited sweet-talk, but behind the scene, we are forced to sit and do updates, or pay an exorbitant price for what they want us to do. Here is their emails, where they excuse themselves that oooh there is security issues, and oooh, technical issues.
I have written to them that they can upgrade or not, do what ever they want, because I do not have the time or technical insight to deal with this, and I do not get paid for all these instigated things they want done.
Here is their writing. Outrageous and unacceptable. We are terminating with them unless they go back to former times much more friendly and non-interfering ways of hosting. Yak.
Thank you for reaching out and for being with One.com for so many years. I understand you want us to switch all your sites to the newest PHP version and remove the extra costs.
I’m afraid I can’t change the PHP version or disable PHP Extended Support from here, even with your permission. For security and technical reasons, the system only allows you to change PHP from your Control Panel. That’s why the add-on clearly states: “Customer must upgrade PHP in Control Panel… This service can NOT be credited.”
You can update each affected domain (dash.yt, rain.yt, choop.one, oco.energy, skyfi.energy, skyfi.zone) like this:
Go to (trustpilot disallow links) and log in.
Open Advanced settings → PHP (& subdomains).
For each (sub)domain that still shows an Expired PHP version, click Edit.
Select the PHP version marked Latest stable.
Click Update.
Once all (sub)domains on a domain use a supported version, PHP Extended Support for that domain is removed automatically and no new charges will be created.
At the moment there are still unpaid PHP Extended Support invoices on your account:
39.95 USD in total (5 × 7.99 USD)
138.00 DKK in total (2 × 69.00 DKK)
These amounts are still due and I’m not able to cancel or credit them because of the terms of that add-on.
If you’d like someone to stay with you while you do this, you can contact us via our 24/7 live chat here: (trustpilot dont allow links) and ask the agent to walk you through switching each domain to Latest stable PHP.
If anything in the steps above is unclear, please let me know what you’re stuck on specifically and I’ll clarify it.
Best regards,
9 June 2026
Unprompted review
she's been very kind and efficient
8 June 2026
Unprompted review
Reply from one.com
Hi Camilla,
Thank you for your kind feedback! We're delighted to hear that she was both kind and efficient in assisting you. We'll be sure to share your appreciation with her. Thank you for choosing one.com!
Best Regards,
Raniel / one.com
Great and on time!
8 June 2026
Unprompted review
Reply from one.com
Hi Michael,
Thank you for your feedback! We're delighted to hear that you received great support right when you needed it. Providing timely and effective assistance is our goal, and we truly appreciate your kind words.
Best Regards,
Raniel / one.com
Problem solved
8 June 2026
Unprompted review
Reply from one.com
Hi M Wozniak,
Thank you for your kind feedback! We appreciate your kind words and are happy we could assist. Please don't hesitate to reach out should you need assistance again.
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne
excellent customer support
the customer support on chat has improved tremendously and they are awesome attended and resolved all my queries promptly. Their Service and Solution was quick.
8 June 2026
Unprompted review
Reply from one.com
Hi Ali,
Thank you for your fantastic feedback! We're delighted to hear that you've noticed such an improvement in our chat support experience. It's great to know that your queries were handled promptly and that you received quick service and effective solutions. We truly appreciate your kind words and your continued support!
Best Regards,
Raniel / one.com
Candy was very helpful
Candy was very helpful, took care of my request quickly and efficiently.
Great service!
8 June 2026
Unprompted review
Reply from one.com
Hi Marc Dalla-Riva,
Thank you so much for your kind feedback! We’re glad to hear Candy was able to assist you quickly and efficiently. We truly appreciate your support and look forward to serving you again!
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne
very supportive
7 June 2026
Unprompted review
Reply from one.com
Hello Muhámmád,
Thank you for the 5-star review.
Being there for our customers is something we take to heart, and knowing that you felt that support makes everything worthwhile. We are always just a message away whenever you need us.
Best regards,
Jennifer/one.com
Care
Care, empathy, attention, understanding have been a great experience. Thé team is always willing to assist yiou in anything you need.
7 June 2026
Unprompted review
Reply from one.com
Hello Luis,
Thank you so much for this wonderful feedback! We are truly happy to hear that you felt supported throughout your experience. Our team genuinely loves helping, and knowing that it made a difference to you means a lot to us. We are always here whenever you need us!
Best regards,
Jennifer/one.com
As always
As always, they gave me great advice and resolved my issue regarding a fraudulent payment request.
7 June 2026
Unprompted review
Reply from one.com
Hi Petter,
Thank you for the 5-star review.
We appreciate you for taking the time to share your positive experience in this community. We are glad that we were able to help you navigate that situation and get it resolved.
Best regards,
Jennifer/one.com
Indeed great support
Indeed great support; a 24/7 service with an ok chatbot quickly escalating to human, Raven, addressing issue in 10 min (unsupported FTP integration), but also recommending 3 alternative solutions. Not even on a Premium plan. Wow
6 June 2026
Unprompted review
Reply from one.com
Hi Bernt,
Thank you for the 5-star review!
It is nice to hear that our team, especially Raven, was able to quickly assist you and provide helpful alternative solutions for your FTP integration concern. We truly appreciate your kind words about our 24/7 support and are happy we could deliver a great experience. We will be sure to share your compliments with Raven and the team.
Best regards,
Jennifer/one.com
Im impressed about the help i got
Im impressed about the help i got
and fast on a holiday eavning
6 June 2026
Unprompted review
Reply from one.com
Hello Åsa,
Thank you for the 5-star review!
Your feedback truly made our day! We are glad we were able to assist you quickly, even on a holiday evening. We appreciate your kind words and your trust in us!
Best regards,
Jennifer/one.com
Very service minded
Very service minded, no hassle when downgrading either!
4 June 2026
Unprompted review
Reply from one.com
Hello Carlos,
Thank you for the 5-star review.
It is great to hear that you had a smooth experience with our service and support team. We always aim to provide a friendly and efficient assistance. Thank you for choosing us!
Best regards,
Jennifer/one.com
Perfect service
Perfect service! They helped me with all my issues and were extremely kind, professional, and knowledgeable throughout the entire process. Their support was quick, efficient, and very friendly. I highly recommend them and would definitely use their services again.
6 June 2026
Unprompted review
Reply from one.com
Hello Vane Cab,
Thank you for the 5-star review.
We are happy to hear that you had such a positive experience with our team. Providing kind, professional, and efficient support is always our goal, and we’re glad we could help resolve all your issues smoothly. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to assisting you again whenever you need us!
Best regards,
Jennifer/one.com
Niñoel helped me solve the issue i had…
Niñoel helped me solve the issue i had with transfering the files
6 June 2026
Unprompted review
Reply from one.com
Hi there,
Thank you for your 5-star review! We're glad to hear that Niñoel was able to help you successfully resolve your file transfer issue. We will surely share your feedback with him. If you ever need further assistance, please don’t hesitate to reach out, we’re always happy to help!
Best regards,
Jennifer/one.com
Quick and skilled support
6 June 2026
Unprompted review
Reply from one.com
Hi AiPix Sweden AB,
Thank you so much for the review! We pride ourselves on delivering both speed and expertise, so we are thrilled to hear that our support team hit the mark for you. Please don't hesitate to reach out if you need anything else!
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne one.com
Great service
6 June 2026
Unprompted review
Reply from one.com
Hello Shahram,
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with our Support Team. If you ever need any assistance, please don’t hesitate to reach out to us. We’ll be more than happy to help!
Best regards,
Jennifer/one.com
I had problems with sending emails from…
I had problems with sending emails from my account. The helpdesk man done everything to resolve the problem. If all helpdesk staff would be as him, this world would be a better place.
5 June 2026
Unprompted review
Reply from one.com
Hi René,
Thank you for your wonderful feedback! We're delighted to hear that our support agent went above and beyond to help resolve your email issue. Your kind words mean a lot to us, and we'll be sure to share them with the team. We're grateful for your appreciation and are always here whenever you need assistance. 😊\
Best Regards,
Raniel / one.com
One.com. Verry helpful and my problem is solved
The quick help and professional
2 June 2026
Unprompted review
Reply from one.com
Hi Danielle,
Thank you for your feedback! We're glad to hear that you appreciated the quick and professional support you received. Providing efficient and reliable assistance is what we strive for. We truly appreciate your kind words!
Best Regards,
Raniel / one.com
Thanks for your help
Thanks to Al Kenneth as he really helped what I thought was going to be a difficult thing to sort out. Many Thanks
5 June 2026
Unprompted review
Reply from one.com
Hi Amanda,
Thank you for your kind feedback! We're delighted to hear that Al Kenneth was able to help make what seemed like a difficult issue much easier to resolve. We'll be sure to share your appreciation with him. Many thanks for your kind words, and we're always here if you need assistance in the future!
Best Regards,
Raniel / one.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.