Olive Garden Reviews 

1,047
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor food quality, mentioning that meals often arrived completely dry, cold, or lacking proper flavor and seasoning. Visitors also reported consistently slow service, extremely long waiting times, and inattentive staff members who frequently failed to check on tables. However, some customers also noted that certain staff members provided exceptional, friendly care and always made guests feel genuinely welcomed. A few other people also felt that specific menu items were extremely tasty, hot, and thoroughly enjoyable during their relaxed dining moments. Reviewers additionally expressed appreciation for professional management teams who handled operations effectively.

What people talk about most

Product

Customers had ambiguous experiences with product, as opinions on food quality varied widely. While many... See more

Staff

People report ambiguous experiences with staff, highlighting a sharp contrast in service quality. While many... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, reporting a mix of disappointing meals and surprisingly delightful... See more

Order

Reviewers highlight ambiguous aspects of order processes, noting both frustrating delays and rushed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've enjoyed the food at Olive Garden for several years but recently I've noticed a decline in their waitstaff service. I feel as though the restaurant was severely understaffed which is likely why we... See more

Rated 2 out of 5 stars

Went to Olive garden on Harden boulevard Lakeland first ones in the door had to wait for them to unlock it at 11:00 a.m. sat down got soup and salad was never offered anymore soup we didn't get our en... See more

Rated 2 out of 5 stars

Our waitress was outstanding. What we used to order as a full meal. Chicken fettuccine. The chicken and broccoli are now extra. When the food arrived, it looked like the pasta had been sitting under a... See more

Rated 2 out of 5 stars

Ordered 2 meals to go in lobby. Several people came in with kids in which kids acted like they were at a playground instead of a restaurant. No discipline at all...What in the world has happened.....r... See more


Company details

  1. Food Products Supplier
  2. Restaurant

Information provided by various external sources

Visit the Olive Garden Web site to purchase gift cards, locate Italian restaurants near you and explore our menu.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1K reviews

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2.6

All reviews

(1,047)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

all good except the Manager ..

all good except the Manager ... if the Olive Garden wants to excel business in India, having a manager with a "Jail Warden" attitude at the first location might not be the right start ... good luck in India, I do like the restaurant in USA and visit frequently.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Olive Garden Is The Best

We ate lunch at Olive Garden in Rivergate today and it was perfect! The Shrimp Fritto Misto never disappoints! Our server, Nique, was amazing! She may have been the best server we ever had❣️ She had a big smile and treated us like family! We love Olive Garden! We have met the manager, Brian Salamone, who has been at this location for many years and he is always very personable and professional!

2 August 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointed in so called policy change.

On July 14, 2026 we went to the Olive Garden on I'45 and woodlands parkway near the Woodlands, Texas. We had been going there weekly as preparation for medication that my wife takes that she does well with if she eats fresh vegetables - specifically salad. Each week we ordered the shrimp miso appetizer and salad. As many know the salad is a large bowl, more than enough for two. Well this week to our surprise the manager informed us that we'd have to pay for two plates to share the salad. We were stunned because in the past this was not a requirement. We wanted to know why if we were being charged for two plates, we did not get two salad bowls. Of course the manager had no answer. He repeated that we'd have to pay for two plates to eat from one salad bowl. We asked when did this start. He said it was always that way and that his servers had been doing it wrong for the past two years that we had been going there. We asked if we had to pay for two appetizers as well. He ignored that question. WE spent an average of 100.00 per month there. Disappointed we have decided to go elsewhere. These so called policy changes seem to explain why on that day and many days previous the restaurant is mostly two-thirds empty.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

My order was never delivered

I placed an order through the Olive Garden website and my order had already passed 1 hour and it hasn't arrived. I called the establishment and they didn't even know how to identify my name. They said to call Uber and solve it, but they don't have support for orders made directly on the website. I asked for help by phone and they didn't want to do anything for my order to be delivered. I'm really upset. They were super thick on the call.

29 July 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

TERRIBLE SERVICE. We waited 23 minutes and no one came to our table. Pinellas Park location [TERRIBLE]. Servers looked at us, nobody even approached the table.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Bad food and bad service...never again...3rd bad experience!

The food was dry and bland. Tasted like it had been sitting out for a while. The fettuchini was dried out very little sauce, the chicken parmigan was also dried out and hard...the soup looked like dirty dish water...no potato or kale. When we asked our waitress for a new soup she said no. They don't distribute it evenly for the customer. very bad service and experience for July 4, 2026. BAD!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

What are y’all doing?

My friend went with her family to one in Athens,Georgia and this guy named Ethan served them. Her grandparents can’t speak English well and he told them to quote on quote, “Hurry up and order” while he was flirting with a waitress. Who in the world says that to someone maybe they should teach basic human respect in the training for the gob and y’all used to be my favorite restaurant but not anymore because your system is now more messed up then the Mc Donald’s ice cream machine and let’s be real it’s bad. It made me put at least one star but if I had the option it would be in the negative stars because you guys have plumed over the years with half the time the food being to cold or greasy and now this. No one disrespects my friends or there families, me find out about the stupid acts people pull, and gets away without out me at least attempting to fight for them you understand me or do I need to make myself even more clear with your stupid business and I’m sorry to the people who work there and actually do a good job but my god get it together to all the others including the person who served them.

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Don't Change the Chicken Scampi

I have been a long time Olive Garden customer. My go to favorite is the Chicken Scampi. I have always liked the garlic cream sauce on it and the flavor of the dish very much. Well, the last 2 times I have been there, the sauce on the dish was not very flavorful at all. I don't know if OG has reduced the amount of sauce on the dish or stopped using as much seasoning on the dish, but the taste of the pasta is thin and watery compared to the way it used to be. That and of course the price of the entree is about $4 higher than it was a few years ago. This kind of change is not how you keep loyal customers.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I love the food but I asked for extra…

I love the food but I asked for extra cheese and got none. I also got no eating utensils. The extra cheese was what I was the most concerned with but I actually got none. It won’t stop me from ordering and it seems like a small thing but it matters.

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor Management Poor customer service

6/11/2026
Graduation for our Granddaughter and she wanted Olive Garden. Our party originally was 10 but we had to add 4 more people. Our wait was originally 25 minutes which turned into 1 hour. I went in i was talking to 2 young ladies went the Manager intervene and was very rude and she was saying it was our fault. In customer service you never say it your fault. As we are taken in to our table our waiter was kind. Seat us they had salad on the table, later bread sticks later waiter came for our drink order. We eat salad bread stick then later sauce for bread. Later our orders. Please keep in mine we been there since 7pm 8:50pm all orders came except 1 order. Waiter said just a few mins. As we were waiting the last order came at 9:22pm. Before that waiter brings me a 25.00 gift card. I have managed before a party that big no matter what the manager should have came out to talk with us. Not oncedid she apologize for the inconvenience. Poor management, quality was poor, the only good service was the young man who was our waiter and was exceptional. To handle our table and do the best for us. Please give your manager some euqitte training, customer service traing as well. There is a thing we call team oriented!!!!

Thank you
Joanne

11 June 2026
Unprompted review

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