Old Spike Roastery Reviews 151

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 1 out of 5 stars

Really disappointing experience. Following use of coffee beans supplied by old spike, my coffee machine suffered significant grinder damage and never never operated correctly since. Despite provid... See more

Rated 5 out of 5 stars

Fantastic coffee for a fanatic cause I have been subscribing to Old Spike coffee for around 4 years now and can’t recommend it enough. The coffee is always tasty, ground to perfection for my aer... See more

Rated 5 out of 5 stars

Every month my friend receives a bag of coffee from the Old Spike Roastery as a gift from me. He loves the variety of coffee he receives, the information about the growers and the coffee itself. Wasn’... See more

Rated 5 out of 5 stars

First ever trustpilot review but had to because these guys are ace. Been with them since they started seven years ago and have two subscriptions! Brilliant, freshly roasted coffee, great service, love... See more

Company details

  1. Coffee Roasters
  2. Coffee Shop
  3. Coffee Wholesaler

Information provided by various external sources

DRINK COFFEE, DO GOOD | Stop by our Peckham shop or get fresh coffee delivered to your door for £6.95/bag & help tackle homelessness in London.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

151 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love the coffee

Love the coffee, discovered through our favourite cafe and we enjoy it at home now too. Great company, definitely recommend!

12 May 2024
Unprompted review
Rated 5 out of 5 stars

Comfy ambiance

Comfy ambiance, welcoming staff, and tasty coffee make an ideal lounge for chatting with friends or enjoying solitude.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

favourite local roaster. quality and ethics

I've been a fan of Old Spike for a number of years, for myself and for gifts for coffee loving friends. Their commitment to quality of service and product is top notch, and it comes with the traceability of knowing who is growing and producing the beans, who is roasting, and then investing in social and environmental sustainability. makes every cup taste better.

2 January 2024
Rated 1 out of 5 stars

Awful behaviour of your worker in elephant castel

The worker in elephant castel served half an expresso instead of a double expresso, when I requested a top it was refused. I am a client which goes (or was going) there every day and I always buy a double expresso, a croissant and energy water (£10 almost every day that you lost now), therefore, respect and good service from your side are expected, shocking behaviour! You lost a client

12 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Poor customer service. No sign of coffee despite money coming out of account and not responding to emails. Previously haven’t had any issues but will be getting coffee from somewhere else from now on.

29 September 2023
Rated 5 out of 5 stars

Great roaster

Great roaster, always send good coffee on a subscription which I’ve stuck with for a long time now

6 August 2023

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