OiSTER Reviews 

Reply from OiSTER

Apr 12, 2024

Kære Søren

Tak for en super god anmeldelse, det sætter vi rigtig stor pris på hos OiSTER!

Vi sætter pris på din ros og er glade for at høre, at vores supportteam kunne hjælpe dig hurtigt og professionelt.

Vi sidder altid klar til at hjælpe, hvis der skulle være det mindste.

Jeg ønsker dig en god dag.

De bedste hilsner
Lærke

Reply from OiSTER

Dec 20, 2023

Dear Arne,

Thank you for your review.

I'm sorry to hear that you've experienced issues with your OiSTER Wifi. We strive for optimal functionality, but as it is a wireless network, we unfortunately cannot guarantee flawless performance. We appreciate your feedback and are committed to making improvements.

On a positive note, I'm pleased to hear that you are satisfied with your mobile subscription with OiSTER.

Best regards,
Aleksander

Reply from OiSTER

Dec 1, 2023

Dear Alfred

Thank you for a super good review, we really appreciate it at OiSTER!

We are pleased to hear that you are a satisfied OiSTER customer.

Our prices and the accompanying quality are some of the things that we are most proud to be able to offer our customers - so it makes us sincerely happy to hear that it is something you pay extra attention to!

We look forward to many more years with you.

The best greetings
Simone

Reply from OiSTER

Nov 9, 2023

Dear Guinea

Thank you for a good review, we really appreciate it at OiSTER!

We are just happy to hear that you found out that your OiSTER simcard worked as it should.

Should you ever experience any problems, please contact us and we will do everything we can to help you.

Thank you very much for recommending us to others.

I wish you a very good day.

The best greetings
Lærke

Reply from OiSTER

Oct 25, 2023

Dear Niels,

Thank you for your review.

We are thrilled to hear that our coverage meets your needs.

We strive to do everything we can to keep our prices low and competitive.

We have introduced the MitID login method to enhance security for private customers. As an online company, we are continually developing digital initiatives, which require us to ensure that the rightful owners of OiSTER subscriptions are logging into Mit OiSTER. Additionally, we regularly introduce new features on our website that necessitate the use of NemID or MitID.

We appreciate your feedback as it helps us identify areas where potential improvements are needed.

I have contacted you using the provided information that we have previously requested from you, so that we can address your subscriptions.

I look forward to hearing from you.

Best regards,
Aleksander

Reply from OiSTER

Oct 16, 2023

Dear Valentin

Thank you for a super good review, we really appreciate it at OiSTER!

We are pleased to hear that you think OiSTER is a pretty good company.

I wish you a very good day.

The best greetings
Simone

Reply from OiSTER

Oct 12, 2023

Dear Betty

Thank you very much, for a super good review here on Trustpilot and with a full 5 stars, we are really happy with them!

I am glad to hear that you find it easy with OiSTER and have had an easy transition to us.

We greatly appreciate your recommendation.

I wish you a very good day.

The best greetings
Simone

Reply from OiSTER

Oct 19, 2023

Dear Hadi,

Thank you for your review.

I'm really sorry to hear that you don't have good coverage where you are – that's certainly not ideal.

When it comes to coverage, there will be areas where we can't provide as wide a reach.

I have reached out to you using the contact information you previously provided so that we can find a solution to the low speed issue.

I look forward to hearing from you.

Best regards,

Aleksander

Reply from OiSTER

Oct 10, 2023

Dear Joseph

Thank you very much, for a super good review here on Trustpilot and with a full 5 stars, we are really happy about that!

I am happy to hear that you find it easy with OiSTER, and we are pleased to hear that you are a satisfied OiSTER customer.

I wish you a very good day.

The best greetings
Simone

Reply from OiSTER

Oct 4, 2023

Dear Marius

Thank you for a super good review, we really appreciate it at OiSTER!

We are happy to hear that you have found our services to be both good and cheap.

I wish you a good day.

The best greetings
Simone

Reply from OiSTER

Sep 20, 2023

Kære Margit

Mange tak for en rigtig god anmeldelse :-)

Vi ønsker altid at give vores kunder den bedste service, derfor sætter vi stor pris på du lægger mærke til vores arbejde!

Jeg ønsker dig en god dag.

De bedste hilsner
Simone

Reply from OiSTER

Sep 20, 2023

Dear Guiomar

Thank you for a super good review, we really appreciate it at OiSTER!

At OiSTER, we are dedicated to ensuring that our customers receive the best service and the best products to suit their individual needs.

We are happy to hear that your subscription is so flexible and that it can be continuously adapted to your needs.

I wish you a good day.

The best greetings
Simone

Reply from OiSTER

Updated Sep 20, 2023

Dear costumer

Thank you very much, for a super good review here on Trustpilot and with a full 5 stars.

We are always aware of listening to our customers and adapting our offer so that we can provide the best value and service to our existing customers as well as new customers.

Therefore, we also notify you if there is a good offer, so we are happy to read that you have noticed this.

We are also very pleased that you always got through to our customer service quickly.

I wish you a wonderful day.

The best greetings
Lærke

Reply from OiSTER

Sep 26, 2023

Dear Valerie,

Thank you for your review.

We offer free calling within Denmark when you are in the EU, both to Danish and European phone numbers. However, if you make calls from Denmark to international destinations, you will be charged for this.

I have sent an email to the one you provided, as we have requested more information from you.


Best regards,

Sofie

Reply from OiSTER

Sep 7, 2023

Dear Mihail,

Thank you for your review.

We have been exceptionally busy lately, and as a result, we are in the midst of the recruitment process to bring on new colleagues. I understand that the wait times in our customer service and the lack of an opportunity to speak with a representative promptly have been frustrating for you.

We want to be in contact with our customers just as much as our customers want to reach us, and therefore, we are aware that this is not a sustainable situation.

If you still need assistance, please feel free to write to me at trustpilot@oister.dk, and I would be more than happy to look into your case.

Best regards,

Sofie

Reply from OiSTER

Updated Aug 25, 2023

Dear Sidnei,

I'm sorry to hear that your experience with OiSTER has been so disappointing - that's definitely not how it's supposed to be. If it took such a long time to receive the SIM card we sent, I can understand your frustration.

I understand that it can be frustrating and inconvenient to be without a phone for such an extended period. I would like to investigate the situation and assist in resolving this issue as quickly as possible.

We send an email when the SIM card is dispatched, wherein we mention that you can expect to receive the SIM card within 2-5 business days. If you haven't received the SIM card within this timeframe, you should reach out to our customer service.

With that being said, I can understand your disappointment in not receiving your SIM card in a timely manner! It's definitely not our intention for our customers to end up without a SIM card.

We send out many SIM cards every single day, and it's incredibly rare for the SIM card not to arrive on time!

Could I ask you to send me an email at trustpilot@oister.dk, so I can check your order and make sure the SIM card is being sent to you? I'd also like to ensure that all necessary steps have been taken to avoid a similar situation in the future.

I look forward to hearing from you!

Best regard,

Sofie

Reply from OiSTER

Aug 21, 2023

Dear Космический Чебурек,

Thank you for your review.

It is correct that by using our 5G network, you can achieve download speeds over 500 Mbps. This requires using a device that is compatible with the 5G network.

If you have purchased an OiSTER WiFi subscription with the Huawei B535 router, it will be possible to connect to the 3G and 4G networks, along with the corresponding speeds of these networks.

Firstly, signal strength plays a significant role. If your device is far from the nearest mobile tower or in areas with poor coverage, it can affect the quality of the connection.

Additionally, network traffic load can vary throughout the day. During periods of high traffic, such as rush hours, multiple users sharing the network can result in slower speeds and instability.

Weather conditions can also impact the connection. Extreme weather conditions like storms, rain, or snow can temporarily affect the functioning of the mobile towers, thereby diminishing performance.

Lastly, building structures can also have an impact. Materials like concrete, metal, or windows with metallic coatings near your device can block or weaken the signal.

I would be more than happy to look into your case if you would like to reach out to me at trustpilot@oister.dk. Once I receive your email, I will be glad to further investigate your challenge.

Looking forward to hearing from you.


Best regards,

Sofie

Reply from OiSTER

Aug 1, 2023

Dear Thomas,

Thank you for a fantastic review; we truly appreciate it here at OiSTER!

It's delightful to hear that everything is working seamlessly for you - that's exactly how it should be. Additionally, we're thrilled that you are enjoying our coverage.

If you experience any challenges with your connection while abroad, please don't hesitate to contact us at 70 31 30 70, and we will look into your case right away.

Wishing you a lovely summer.

Best regards,

Sofie

Reply from OiSTER

Jul 24, 2023

Dear Yuriy,

I'm sorry to hear that your experience with OiSTER has been disappointing. It's definitely not how it should be. I apologize for the inconvenience caused by the delay in receiving the SIM card we sent. I understand your frustration.

I would like to investigate the situation and help resolve this issue as soon as possible. We normally send an email when the SIM card is dispatched, stating that you can expect to receive it within 2-5 working days. If you haven't received the SIM card within this timeframe, please contact our Customer Service.

I understand your concern about not receiving your SIM cards on time. It is certainly not our intention for customers to be left without a SIM card. Please note that instances where the SIM card does not arrive on time are extremely rare, considering the number of SIM cards we send out every day.

I would really like to get an overview of your case. Therefore, I hope you will write to me at trustpilot@oister.dk with your inquiry. As soon as I receive your email, I will be happy to look into your challenge further.


Best regards,

Sofie

Reply from OiSTER

Jul 7, 2023

Dear Aa,

Thank you for your review.

I'm sorry to hear that your experience with OiSTER has been disappointing. It's definitely not how it should be. I apologize for the inconvenience caused by the delay in receiving the SIM card we sent. I understand your frustration.

I understand that it can be frustrating and inconvenient to be without a phone for such a long time. I would like to look into the situation and help resolve this issue as soon as possible.

We normally send an email when the SIM card is dispatched, stating that you can expect to receive it within 2-5 working days. If you haven't received the SIM card within this timeframe, please contact our Customer Service.

Having said that, I can understand that you are upset about not having received your SIM cards in time! It is absolutely not the intention that our customers end up without a SIM card.

We send many SIM cards every single day and it is one of the extremely rare cases that the SIM card does not arrive in time!


Best regards,

Sofie