Absolutely outstanding service. Mark was clearly an expert in his field and went above and beyond to get everything sorted. What was originally a two-person job was turned around by him alone. He too... See more
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Review summary
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What people talk about most
Reviews shaping this summary
⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... See more
Company replied
Mark W attended today to sort an issue with our ONT. We moved into the property on 12/02 and ISP activated on 13/02 but fault with the fiber. Originally told by the ISP engineer would be Mond... See more
Company replied
Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with t... See more
Company replied
4.6
Excellent
580 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Credit to Mark
Mark was a professional, timely and also mainly very kind and helpful. OFNL have got a great employee on their hands. Credit to Mark for his support
25 June 2025
Unprompted review
Reply from Ofnl
Good morning,
Thanks for taking the time to leave us this review, it's greatly appreciated. We're really proud of our team and happy Mark was able to be of great help to you
Kind regards
Scott
5 star service
From start to finish what amazing Customer Service. From Tim on technical helpline to Mark Cook the engineer who attended and fixed the problem. Both experienced and friendly and delivered exceptional support. Thankyou
23 June 2025
Unprompted review
Reply from Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with our service. We're really proud of our team and happy Tim and Mark were able to be of great help to you
Many thanks,
Scott
Great Service
The engineer arrived on time, identified the problem quickly and fixed it without any hassle. Thank you for a great service.
13 June 2025
Unprompted review
Reply from Ofnl
Good evening,
Thanks very much for taking the time to leave us a review. I'm glad you had a great service, we are really proud of our team
Kind regards
Scott
Technician visit
Our technician managed to fit us in three days earlier, and on a weekend. He was very polite, and kept us fully informed. He solved the problem to our satisfaction and was very tidy. Really pleased.
14 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad you are pleased with the service
Many thanks,
Scott
Kieran H was really quick getting wifi…
Kieran H was really quick getting wifi installed in the house. Very polite and was on time getting here.
11 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Kieran was able to be of great help.
Many thanks,
Scott
Mark dropped by to repair my fibre
Mark dropped by to repair my fibre. Super nice and helpful and fixed it quickly
3 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Excellent
Mark was excellent. I had no WiFi or Satellite connection and he worked efficiently to get it up and running. I have a little one and Mark was careful and ensured the set up was safely done. Overall I am very happy and would highly recommend.
5 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
The service I’ve received from OFNL so…
The service I’ve received from OFNL so far has been really positive – both the customer service and the engineer who installed the broadband at our house. The engineer Mark was friendly, professional, and really helpful. He arrived on time, explained everything clearly, and made sure everything was working perfectly before he left. Great service – thank you, Mark!
5 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Broadband failure
Mark arrived on time sorted my problem was very polite and did a good job.
3 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Helpful, thorough, professional.
The engineer, Mark, was helpful and thorough with determining and fixing the issue that we had. They went above and beyond in ensuring we had full understanding of the issue and fix. Fantastic service.
3 June 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Problem solved
The engineer Mark was excellent, he was able to quickly find and resolve the issue
12 May 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Quick and simple got my fiber working…
Quick and simple got my fiber working again
12 May 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad we could resolve your issue.
Many thanks,
Scott
Brilliant!
The guy who came to fix our fibre was incredible! Really friendly and informative, explaining what was likely to have caused the issues and what he was doing to fix them. It was very reassuring to understand it all and I really appreciated him taking the time to do that. Even while we chatted it only took about 20mins :)
2 May 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy we were able to resolve this for you
Many thanks,
Scott
After being on mobile broadband when…
After being on mobile broadband when moving in to my new home as i didn't know about ofnl until a love neighbour mentioned it , as we can't get open reach here , it was sorted so quickly Ashford fibre were amazing and realised straight away I had a fault ,and they sent mark from ofnl ,he was brilliant. Very knowledgeable and sorted it out quickly and efficiently,and had it all up and running. I know people say these companies are expensive. But to be honest they do different packages and I'm extremely happy. It's so nice to have proper WiFi back. Thank you so much mark.
2 May 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
Amazing service from OFNL
Amazing service from OFNL. Fixed the internet issue the following day. Very knowledgeable engineer. Thank you
30 April 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and glad we were able to get the issue resolved for you
Many thanks,
Scott
I phoned See the light with an issue…
I phoned See the light with an issue this morning and spoke to a very helpful lady who diagnosed inital issue on the phone and booked an appointment for an engineer to visit asap. This happened to be the next day. After this was booked, we had a text from the engineer saying he could be with us within the hr, shortly after I booked it in on the phone. Paul arrived promptly and got the issue sorted QuickTime. Paul was professional attentive and very tidy with his work thanks again. mike
28 April 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Paul was able to be of great help.
Many thanks,
Scott
Brilliant Service
Mark was brilliant! He had my internet up and running in no time. He knew his stuff and his customer service was great! Thanks!
22 April 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.
Many thanks,
Scott
This is definitely not a fake review
This is definitely not a fake review! I have just spoken to a lady called Rosemary. She absolutely made my day! She made a sign up very enjoyable, Was extremely polite and made me laugh! I asked Rosemarie if she could go round every single call centre in the UK and get everyone trained to handle calls the way she did! Absolutely excellent. House moves are stressful enough. At least there was a little bit of joy in this crazy adventure! X
16 April 2025
Unprompted review
Reply from Ofnl
Good Afternoon,
Thank you for taking the time to leave us this review. We are very happy to hear of your satisfaction with Rosemarie's service.
Many thanks,
Scott
Absolutely scandalous lack of service…
Absolutely scandalous lack of service from this company. My father is elderly and relies on the internet for a lot of his care and socialisation. Since moving in a week ago the isp (who are lovely by the way) have repeatedly tried to get ofnl to activate the broadband connection. Three times they have assured us it will be activated by the end of the day. Still they do nothing and don’t even respond at the weekend. Feels like nobody cares.
28 March 2025
Unprompted review
Reply from Ofnl
Good morning,
Thank you for taking the time to share your feedback.
We value all feedback—positive or negative—as it helps us continually review and improve our services. We’re genuinely sorry to hear that your experience did not meet your expectations.
If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.
We’d welcome the opportunity to speak with you directly and see how we can make things right.
Kind regards,
Peta
Paul the North Engineer was fast at…
Paul the North Engineer was fast at getting the job done and was very polite. Thank you.
2 April 2025
Unprompted review
Reply from Ofnl
Good Morning,
Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Paul was able to be of great help.
Many thanks,
John.
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