Ofnl Reviews 

580
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly engineering staff for being exceptionally knowledgeable, approachable, and highly efficient when quickly resolving troublesome home connection issues. Consumers also greatly appreciate the prompt communication, with technicians sending very helpful text updates and clear schedules regarding their expected arrival times. Some people were dissatisfied with the overall pricing structure and felt that monthly costs were heavily inflated due to a distinct lack of alternative infrastructure options. Reviewers specifically noted that broadband bills were noticeably higher compared to other standard networks, leaving residents with restricted choices and expensive packages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain engineers for their... See more

Service

Reviewers mention positive feedback about service, noting that engineers arrive promptly, diagnose connection... See more

Customer service

Consumers find customer service to be positive, frequently highlighting incredible professionalism and great... See more

Price

Reviewers highlight negative aspects of price, noting that costs are significantly higher than elsewhere for... See more

Customer communications

Clients share positive opinions on customer communications, highlighting good updates regarding appointment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding service. Mark was clearly an expert in his field and went above and beyond to get everything sorted. What was originally a two-person job was turned around by him alone. He too... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Kieran H was absolutely brilliant from start to finish. He went above and beyond to get our WiFi sorted, and honestly, we couldn’t be happier with the service. What could’ve been da... See more

Company replied

Rated 5 out of 5 stars

Mark W attended today to sort an issue with our ONT. We moved into the property on 12/02 and ISP activated on 13/02 but fault with the fiber. Originally told by the ISP engineer would be Mond... See more

Company replied

Rated 5 out of 5 stars

Have been without wifi and internet since Friday, Paul fnl engineer was assigned. He kept me informed throughout the day and on arrival quickly found the problem. Once working Paul supported me with t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

580 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(580)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d like to give a huge shout out to…

I’d like to give a huge shout out to mark at OFNL, he was very professional, extremely sufficient and very helpful.
Communication was top tier, he really went out his way to help.

13 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Rated 5 out of 5 stars

Great customer service

Mark is a professional. The entire repair was quick and efficent, had outstanding communication answering any queries. Even though I messed up, he fixed the internet that same day explaining what i done wrong and how to prevent it. I highly recommend Mark.

7 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Rated 5 out of 5 stars

Exceeded expectations

They got me connected a day earlier than initially indicated. Great job from Mark!

6 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Scott

Rated 5 out of 5 stars

Highly recommended service

Mark C was highly professional and helpful. Open to customer questions and gave friendly and very useful advice.
Fast and efficient service overall.
Great visit 😊

6 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Scott

Rated 5 out of 5 stars

Extremely professional and resolved…

Extremely professional and resolved issue in a timely manner, including answering any questions we had about our home system

5 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. We are proud of our team.

Kind regards,
Scott

Rated 5 out of 5 stars

Great service

Great service, Mark done great and quick job, make my daughter happy from the morning 🙂

5 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Scott

Rated 5 out of 5 stars

Great service

Polite and helpful, Sorted within minutes of arrival.

4 August 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience.

Kind regards,
Kyle

Rated 5 out of 5 stars

Got the job done

Mark was brilliant, fixed our problem right away and made sure everything was fitted and working correctly before leaving. Great customer service, thank you!

28 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team

Kind regards

Scott

Rated 5 out of 5 stars

Mark from OFNL

Mark the engineer, who came to fix my router issue was brilliant. He showed up on the day booked and contacted me before to let me know his ETA. This was in the morning meaning I’ve not had to stay home for the whole day. He fixed the problem promptly without any issues, even fitted a new OFNL internet box.
Happy with his service and friendly attitude, thank you!

22 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Rated 5 out of 5 stars

Mark from Ofnl - excellent Jo

Mark from Ofnl did a great job. Excellent work, faster and clean.
Highly recommend this service.

Thank you

Regards

22 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Rated 5 out of 5 stars

Mark was efficient and diagnosed…

Mark was efficient and diagnosed problem quickly. Got us back on line in minutes and gave clear and helpful advice.

22 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Rated 5 out of 5 stars

Very professional and excellent communication s

Very professional and quick service. Visited by engineer Mark and resolved the problem. Fantastic communication and follow up message. Thank you and would recommend

16 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Rated 5 out of 5 stars

Mark from OFNL was excellent

Mark from OFNL was excellent. The appointment was originally booked for Thursday, but he arrived a day early and quickly fixed the fibre issue. Really appreciate the prompt response and efficient service. Great job, Mark!

16 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good Morning,

Thank you for taking the time to leave us this review. We are very happy to hear your satisfaction with our service. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Rated 5 out of 5 stars

Great service and super engineer

Mark provided a Great service and is a super engineer. After initially booking for a week ahead with our service provider due to not offering a time slot the engineer contacted us directly and offered an early morning slot the next day!
He turned up in time and fixed our problem quickly and professionally

11 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Mark.

Kind regards,
Kyle

Rated 5 out of 5 stars

Excellent service

Mark's a really good guy, knew want needed to be done and got me sorted quickly, thanks man 👌🏻

11 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good Evening,

Thank you for taking the time to leave us this review. We're really proud of our team and happy Mark was able to be of great help.

Many thanks,
Scott

Rated 5 out of 5 stars

Great customer service 😊

I didn’t have internet for a week in my new build, but the engineer who came sorted the issue and even helped me tune in my smart tv.

Very happy with the service provided.

7 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thanks very much for taking the time to leave us a review. I'm glad you are happy with the service and your issue was resolved, we are really proud of our team

Kind regards

Scott

Rated 1 out of 5 stars

held to Ransome over prices and all of…

held to Ransome over prices and all of the providers in my area I've never heard of, so rubbish!

1 August 2024
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thank you for taking the time to share your feedback.

We value all feedback—positive or negative—as it helps us continually review and improve our services.

If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.

Kind regards,

Scott

Rated 5 out of 5 stars

Kieron H review

This afternoon we had a lovely gentleman called “Kieran H” we have not had WiFi for 3 months but Kieran H sorted my fibre optics cable and also happily helped me and my partner install our WiFi box. He stayed until he knew it was working in every room and every phone. His respectful manners and kindness goes a long long way. We are really grateful for the time and effort he took explaining little things to me like the lights on the OFNL router etc and how to know whether it’s a problem with the router or the WiFi.
Overall very good experience would definitely recommend Keiron H to anyone who has issues.

3 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will pass the feedback on to Keiron.

Kind regards,
Kyle

Rated 5 out of 5 stars

I have received a visit from George of ofnl.

I have received a visit from an engineer named George from OFNL. From this experience I can only give thanks and gratitude to such a wonderful representative of your company. I was blown away by how friendly and helpful George was in assisting me with my internet connectivity. Absolute first class experience all the way.

2 July 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good evening,

Thank you for leaving feedback. I'm happy to hear you had a wonderful experience with George. I'll make sure I pass the feedback on.

Kind regards,
Kyle

Rated 5 out of 5 stars

Fast and professional to our call out

Fast and professional to our call out, with Mark completing the fix within minutes - top job!! 👍🏻

30 June 2025
Unprompted review
Ofnl logo

Reply from Ofnl

Good morning,

Thanks very much for the review, we are very happy to hear of your satisfaction with Mark's service. We're really proud of our team

Kind regards

Scott

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