Ôdabaïa FERME  Reviews 

placed an order, paid, there is no information when the delivery will be

My swimsuit has not arrived. It is now the 17 December. It was ordered on the 4 December. Very disappointed- normally Ôdabaïa have been good! Hi

SCAM! I made my payment on Nov.29, never receive package, now the website is gone. emailed many times no response. Horrible!

Everything perfect

AVOID. Not trustworthy. Will take your money and not deliver. Ordered a bikini and a swimsuit. Bikini was delivered but have not received swimsuit. No response from company to two emails.
Update: Thank you for your response after I posted this review but this item is in stock. You have given a refund for 10 euros less than I paid rather than sending the swimming costume. I can see that the item is on your website now but for a higher price than I paid which I assume is why you have not sent it. Completely unprofessional behaviour.

thank you for wonderful goods and very reasonable prices. appreciate your service

I did not received my order.
Suport service is not answering.

Delivery took quite a while.
Transport does cost a lot, even though it said, „free delivery“. There‘s even a management fee, which wasn‘t stated upfront.
Customer service super slow response. Haven‘t received an answer concerning the transport costs.
If the sizing would be described better on the website, maybe customers wouldn‘t need to send back items.
Very disappointed!

Totally recommend! Super fast delivery, and i am very happy with my swimsuit!

Super fast shipping, very happy with the price and service. Will definitely use again!

I am updating my review since the company has responded, and has given false information. My return was accepted on April 27th and I have this is email from "David" at the company as well as all other emails from David. I have asked to be connected to someone else in the Finance Dept however it's only him that responds.

Plus I have screenshots from their website shared with David and with PayPal who has also opened a case for me on this issue. The website when I purchased and when I returned said all EU free delivery and returns. David also emailed they have since then changed their website.

Anyhow, now it's just another day later from my expected refund.

....

I am having the same experience as other people. I've been waiting for over 35 days for a refund due to the fact their sizing chart doesn't work on the website. It's every week the same person saying they promise it will be refunded. I hope they will refund it today or asap. Although great swimsuits, fast shipping, it's horrible customer experience if there is a issue.

To top it off, although they advertise free shipping and returns in the EU, I actually had to pay for my shipping return from Sweden. They were not able to create a shipping return label from Sweden to France. That's another 35 Euro approx out of pocket. They only did a 10 Euro shipping return credit.

I am a very happy customer. Good quality swimwear. the exchange of wrong size of the bikini went smooth and quick. Good and solid customer service with quick refund. The order came in 24h, super speedy. I love my Bond Eye bikinis!

This is my 3rd purchase at Odabaia. I never experience the problems with the purchase or the delivery on time. I purchased their new Watercult collection and its lovely. The sizes are on the smaller size ,I usually wear 36 bottom and had to exchange to 38. The quality is great and very comfy. They actually managed to deliver the exchange on time for my holiday departure!

Same problem as Kristina and Julie already have mentioned.
It takes months and costs nerves until you get your money (refund) back - if you even get it!
Placed my order at the beginning of October. Few days later I got the bikinis and I also requested a return immediately. I got the shipping label from Odabaia two weeks later :-(
However, I sent it back. After few weeks I asked for confirmation and for my refund. It tooks several days to get an answer, but I was told that the refund has been processed. Nothing happened!
After contacting them again, I was told that they didn't have received my return yet. Hä? I was already promised to get my money back?!
So don't loose your tracking number - luckily I could prove that it must have reached at the logistic department weeks before.
3 weeks later I was informed by PayPal that I got a refund and the process will be progressed soon.
Yes, soon the money has been canceled and I'm still waiting ....
Never seen that before!!!

very bad service I ordered something on October 7th, 21st and haven't received anything until today. Also didn't get a tracking number

Placed order on 23rd July and got a shipping notification almost immediately. A week later the order was still not sent according to tracking code, I contacted the store to cancel it as it was clearly not arriving in time and miraculously it was sent the next day although I told them I don't need it anymore. Then of course it arrives too late, I send it back (by the way the bikini had no hygiene strip), then 2 weeks after it was delivered back to them and I still had no confirmation of it from the store I had to contact them and was told the refund has been processed. Then 3 more weeks and no refund, had to contact again. Was told the refund was relaunched and here I am two more weeks later and no money...
It is mid October now and I am still waiting for a refund for the order I made in July.
I consider this store a total FRAUD!

PS Still no money 2 weeks after their reply below. BEWARE

I'm very disappointed as I ordered a suit, which appeared after payment that is not available. It was in August and I still haven't received my money back. Poor service and looks like a fake company cheating people, considering the comments below.