Update: I was contacted directly by the OCUS team. The payment issue has been resolved. I hope that the platform will function properly in the future, and that photographers’ feedback will be take... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been shooting food photography for an OCUS client for a couple of years now. Although the OCUS team tends to provide a fair number of assignment opportunities per month, my wish is that the resta... See more
Company replied
I have been working with OCUS for almost 4 months with more than 80 jobs. The new website is a complete disaster. They want you to call the restaurant owner immediately and behaving like we are call... See more
Company replied
Ocus' systems are improving. However, communication is still a problem. There are too many situations where I find myself in a gray area, and I have no options. I had to cancel a shoot because they we... See more
Company replied
Company details
Written by the company
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Contact info
3.3
Average
506 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Gave me the opportunity to monetized my…
Gave me the opportunity to monetized my hobby and also made me experience this kind of job
2 October 2025
Reply from OCUS
Hello Ester,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
In my opinion it’s a really good…
In my opinion it’s a really good company!
I like that it gives flexibility
26 September 2025
Reply from OCUS
Hello Lenzy,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Christophe - The OCUS Team
Good Job for freelancers
Hi Again another review for this year
I gave 5 stars because I still think that OCUS one of the best Company to work with ,,
Yes the money not like before but at least they organize everything to make it easy for us just go to onsite take the photos and upload them ..
the things I don’t like so far is
I don’t receive emails like before of the mission available on my area because of the new platform for Austria..
I get also disappointed to because of many of clients don’t want the fotoshoot or prepar any dishes that’s why I stopped for a while and that’s not OCUS problem that the clients what they see or want ..
wish on the future we I can see more missions unlocked on the map thanks 🤍🤍
28 September 2025
Unprompted review
Reply from OCUS
Hello Dua,
OPT1- Thank you for your review and for sharing your valuable feedback with us! We’re thrilled to hear about your positive experience with OCUS, and we’ve made sure to pass along your suggestions to our internal teams for review. Your input helps us continue to improve and get closer to a 5-star experience for everyone.
Kind regards,
Ouzra - The OCUS Team
Reply from OCUS
Hello Gajendra,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Ouzra - The OCUS Team
There is something failing on your…
There is something failing on your platform. My portfolio link is broken, and when trying to upload my license that platform failed as well. No one has responded to my request for assistance as of yet. I cannot get any new assignments. I am very distressed about that.
5 September 2025
Reply from OCUS
Hello Kathleen,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Emelie - The OCUS Team
Reply from OCUS
Hello Debora,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Reply from OCUS
Hello customer,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Ouzra - The OCUS Team
The pay is dismal
The pay is dismal, anyone saying otherwise is either lying or they aren’t a professional photographer. The customer support service is fine once you go through hurdles to reach them.
They have done great damage to small photography businesses in my area. If you use them, or work for them, you contribute to the damage.
30 April 2025
Unprompted review
Reply from OCUS
Hello Kelly,
Thank you for sharing your feedback with us.
We’re sorry to hear that your experience with OCUS didn’t meet your expectations.
We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Roddy - The OCUS Team
Photographers
I'm one of their photographers and the work has been steady and consistent. Support is helpful and attentive when I need them. The pay is fantastic.
12 August 2025
Reply from OCUS
Hello Bryan,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Ouzra - The OCUS Team
It comes easily to start
It comes easily to start, but then issues appear when what seems and is supposed to be arranged does not appear to be :)
Just like in regular services ;)
5 August 2025
Reply from OCUS
Hello Dariusz,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
Sent a photographer who didn't speak…
Sent a photographer who didn't speak any English, then weeks later, I still have not received my photos. I feel like we've wasted a lot of time and money. We had to prepare 20 plates of food, with an average cost of $25 per plate.
25 July 2025
Unprompted review
Reply from OCUS
Hello,
Thank you for contacting OCUS.
We truly appreciate you taking the time to share your feedback.
We're sorry that your experience with OCUS did not meet your expectations.
Your input is valuable to us, and we are investigating this matter internally.
For data protection reasons, we won't be able to reach out with the results, but please know that your feedback will help us improve our services.
Kind regards,
"ID provided is incorrect"
It's getting harder and harder to communicate with Ocus every day. With every travel fee request, I get a negative response saying the ID is incorrect, but that's not true. I check several times and see that everything is correct. On Monday (July 28th), I received an email from the team asking how they could help me. I responded the same day, but to this day (August 1st), I haven't received a response. The total amount I receive has been significantly impacted by the lack of travel assistance, as I end up spending part of what I receive on fuel and tolls.
Anyway, i still have hope that this will be resolved.
1 August 2025
Unprompted review
Reply from OCUS
Hello Carol,
We’re sorry to hear that your experience with OCUS wasn’t what you hoped for. Your feedback is very important to us, and we’d like to learn more about your concerns. To help us identify and assist you, we’ve sent a request for additional information through Trustpilot. We look forward to hearing from you so we can make things right.
Kind regards,
Anna - The OCUS Team
The company is not adjusting its prices…
The company is not adjusting its prices to the rising cost of transportation, gear, communication with the restaurants/clients and also time. if you would like us to continue taking more assignments even the one that does not guarantee a booking then things have to adjust to the cost of the times. support should also be provided specially for real time concerns or updated procedures should also be listed or have a landing page or like a bulletin
17 July 2025
Reply from OCUS
Hello Ben,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Anna - The OCUS Team
As a photographer
As a photographer, we face a lot of problems on sites, but it is really difficult to contact customer support. The new platform in Austria is not visible to most customer care agents, and they ask for the project ID, but it was not visible anywhere on the new platform. They contact us even with email after reading the request, but still, they have no idea how they have to respond. You guys may have categorized problems in the customer care link, but we cannot explain most of the problems in those categories. It's really difficult to chat with an agent; it connects again and again.
Personally, when I have a problem, I have to write an email to the project manager personally to sort things. Not like earlier, when you go to a project site, you need to take a selfie to start. But when you don't have a good internet connection, you couldn't reach the portal. After a couple of minutes, it doesn't allow you to upload. When you couldn't contact customer care, you have to stop everything and wait for customer care to respond.
12 July 2025
Reply from OCUS
Hello Buddhi,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Rinah - The OCUS Team
Reply from OCUS
Hello Enrica,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Christophe - The OCUS Team
I've been working with OCUS for a few…
I've been working with OCUS for a few years now and I can say that the support for photographers has really improved lately for helping with things like cancellations and travel fees for example.
It's still a good way to fill your schedule and hopefully more opportunities will be coming in the future.
7 July 2025
Reply from OCUS
Hello Paul,
We appreciate your review! It’s great to know you enjoyed your experience with OCUS. If there’s any way we can make things even better, we’d love to hear your thoughts—we’re always striving for that extra star!
Kind regards,
Rinah - The OCUS Team
Ease of use
Ease of booking shoots and the process of how to export images is straightforward.
10 July 2025
Reply from OCUS
Hello Andrew,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Christophe - The OCUS Team
I had a great experience with ocus…
I had a great experience with ocus overall. It helps me to turn my hobby into side hussel for the last 2 years.
Here are some of compliants
-Very low pay on cancellation and scheduling fees
-Travel fees
- Arranging appointments with onsite persons are extremely difficult, as photographers, we shoud be responsible for the image not on arranging complex appointments.
- very rare to get matched with the internal email offer assignments never been assigned.
Thank you for your continued partnership!
-
2 July 2025
Reply from OCUS
Hello Yakob,
Thank you for taking the time to leave a review and provide us with your feedback! We’re glad you had a positive experience with OCUS. Rest assured, your suggestions have been shared with our internal teams so we can continue improving. Your insights mean a lot to us!
Kind regards,
The OCUS Team
Low Rates
After few years with OCUS. rates are still very low with no signs of ever giving better rates for photographers. No other opportunities and growth. No transportation fees. No other types of projects. Still appreciate the effort of some people.
7 July 2025
Reply from OCUS
Hello Dave,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Good service
6 July 2025
Reply from OCUS
Hello,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Ouzra - The OCUS Team
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