Ocl Solicitors Reviews 

1,576
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 632 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, ensuring pleasant and reassuring interactions. Many highlight exceptional customer service, noting informative, patient team members who clearly explain complex matters. Prompt responses and efficient claim handling are appreciated, often leading to positive outcomes and reduced stress. However, some customers experienced lengthy claim processes, occasionally taking over a year to resolve, and reported communication issues, often needing to chase for updates. A few also felt pressured or that the process was not always in their best interest, leading to dissatisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are helpful,... See more

Claim

Customers consistently note positive experiences with claim, praising the professional and efficient handling... See more

Service

Customers had positive experiences with service, often describing it as efficient, thorough, and... See more

Response time

Clients share positive opinions on response time, with many reviewers appreciating being kept updated every... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OCL Solicitors have been really helpful throughout my long and difficult case. Kelly Homar, Karolina Bem and their team have kept me informed of everything that is going on. They have reassured m... See more

Rated 5 out of 5 stars

Daniel had taken on my case after his colleagues had done the initial work. He has acted in a professional and courteous manner and has overseen my case to a satisfactory end. He has kept me updated t... See more

Rated 5 out of 5 stars

I found the company dealt with my claim in a very professional manner. They kept me up to date every step of the way and answered my layperson questions in a very quick easy to understand format. T... See more

Rated 5 out of 5 stars

The whole process was carefully explained from start to finish and any worries I had were quickly addressed, putting my mind at ease. A very friendly and efficient process.


Company details

  1. Personal Injury Attorney

Written by the company

OCL Solicitors have helped over 18,500 people like you receive £24,000,000 in compensation after being involved in a road traffic accident that was not their fault. All of our teams are trained to the highest of standards and this enables them to offer you the best advice whilst maintaining exceptional customer service. We deal with a wide variety of cases ranging from minor injuries to those more unfortunate catastrophic injuries. To enable us to provide the best possible care for you we have access to a Tier 1 medical agency who works with an extensive panel of medical experts that will help rehabilitate your injuries. All of this is arranged and dealt with by our professional file handlers who will make the whole process as simple and straightforward as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.7

All reviews

(1,576)

622 reviews in the last 12 months

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Rated 4 out of 5 stars

OCL Settled My Case

David Vaughan at OCL handled my case.
David was great when he communicated with me however, I would say I was not updated as much as I had hoped.
I also found the process took a long while, accident on 15th December 2024, settled in May 2026. That may be a personal view as I have never claimed personal injury before, however see other reviews on here that have settled within a few weeks/months of an incident taking place
However, I have settled, David helped get that settlement through, and the timing delay could simply be the processes involved as I am not a solicitor so do not know the detail.
Would I use OCL again, yes I would, and this time I would be a bit more "eyes open" in regard to the process.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Case settled in my favor.

My RTA claim was handled by Daniel Shepherd, who's tenacity and experience meant my claim was settled in my favor.
This is the second time I have used OCL Solicitors, the first case was also successful.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I found the team to be extremely…

I found the team to be extremely informative throughout the process, always providing clear updates and guidance. Their responses were consistently quick, which made everything much easier to manage. Most importantly, it genuinely felt like they had my best interests at heart from start to finish. Highly recommended.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

My telephone conversations and emails -- initially with Fiona Grisdale, subsequently with Konna Turner -- were all handled professionally, courteously and patiently. I was reassured and informed. All my questions were answered fully.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Total satisfaction in a quality service

This service with OCL solicitors was 1st class and very professional and efficient from start to finish and Isobel and Leah kept me in the loop with detailed emails informing me with the relevant details.
I have total confidence in them and highly recommend their services.

17 June 2026
Unprompted review
Rated 4 out of 5 stars

I was kept informed throughout by the…

I was kept informed throughout by the staff at OCL and people were always helpful and understanding when I called the office.
The only reason I did not mark as a 5 was because I found it stressful that the other insurers dragged it out to nearly a year and the thought of going into a court. However very happy they finally agreed out of court.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I was kept informed and reassured…

I was kept informed and reassured throughout the lengthy process of a no fault procedure which was being contested. Everything was explained and I felt comfortable with all who dealt with me.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

i spoke to lady called evelyn and it…

i spoke to lady called evelyn and it felt very much more understanding easy to speak to, and most of all human, evelyn asked questions which was simple and the tone of her voice was caring and understanding to the situation. so the experiance was very pleasent.
kind regards and thank you Ocl solicitors.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

OCL Solicitors

Tia from OCL Solicitors has helped with my claim from start to finish. She has kept me informed all the way through with regular updates. Would definitely use them agaim

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Staff were very professional and…

Staff were very professional and helpful answering any questions in a timely manner.
They reassured me when I was a anxious about my case.
My case was sorted without any need for me to go to court.
Excellent experience overall.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

My case handler was dealt a difficult case…

My case handler was dealt a difficult case with the 3rd party refusing to admit liability… she pursued this extensively; whilst accepting daily calls from me; due to the stress. She calmed my worry by setting set days to call me, whether there be an update or not (per my request). I do not underestimate that I was a “pushy” client, given the circumstances, that may be expected. However; she always remained calm, informative and reasonable. I have thanked her multiple times; but once again, I’d like to thank her for all of the above.

12 June 2026
Unprompted review

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