Ocean Estate Agents Reviews 

5,618
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,618)

735 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

House valuation

Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

Everything was well taken care of and I was kept informed of progress at each stage. Charges were very reasonable and in line with original guidance given.

28 May 2026
Rated 5 out of 5 stars

From day one Ocean were brilliant

From day one Ocean were brilliant , The team kept us informed of any changes and Tanya rang with a regular update with where we were on the chain.
Ella was our solicitor, from ocean and because of my husband's mobility she met us at the Shirehamton branch rather than going in to town. Thank you all.x

28 May 2026
Rated 5 out of 5 stars

brilliant

thank you for evey thing you did for myself and my sister. you are all lovey and brilliant thank you all for everthing. take care x

13 May 2026
Rated 5 out of 5 stars

Ocean were very helpful throughout the…

Ocean were very helpful throughout the whole process very curious and understanding on several complex issues I could not fault there professional
And dedicated approach and constant feedback of information from start to finish every person involved was very professional and extremely thorough and helpful

29 May 2026
Rated 5 out of 5 stars

I highly recommend Ocean for their…

I highly recommend Ocean for their outstanding professionalism, reliability, and commitment to excellence. From start to finish, the experience was seamless, with clear communication, exceptional attention to detail, and a genuine focus on customer satisfaction.
The team consistently went above and beyond to ensure that every requirement was met, delivering high-quality results in a timely manner. Their expertise, responsiveness, and dedication made the entire process stress-free and enjoyable.
If you're looking for a company that values quality, integrity, and customer service, Ocean is an excellent choice. I would not hesitate to work with them again and confidently recommend them to anyone seeking dependable and professional service.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Our experience with Ocean has been brilliant. We have now sold our house and bought our new house through them all thanks to Claire Kington who has gone above and beyond with her communication, regular updates and excellent professionalism throughout both processes. So pleased we chose Ocean to sell our property!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Hi Tanya
We both thank you very much for selling our property in such turbulent times. It was a pleasure dealing with OceamN Estate Agents Shirehampton and would highly recommend you to everyone.
You kept us updated and informed us regularly and nothing was to much trouble. You guided us through the process giving us reassurance
Thank you very much
Very best wishes
Lesley Ringland and Tina Williams

27 May 2026
Unprompted review

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