Ocean Estate Agents Reviews 

5,620
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,620)

738 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Thank you so much for all your help throughout our remortgage journey. As always, the team at Oceans went above and beyond to support us and made the entire process smooth and stress-free.

A special thank you to Richard Jarrred and Claire Ford for helping us secure an even better remortgage deal than we expected. We really appreciate your professionalism, dedication, and excellent communication throughout.

We are delighted with the service we received and would happily give Oceans a well-deserved 5-star rating. Highly recommended!

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Ocean were good but we stipulated a few…

Ocean were good but we stipulated a few times that we wanted all pots and rubbish removed from the property we were purchasing. However everything was left for us to get rid of (another expense). Surely this should be checked out

26 June 2026
Rated 5 out of 5 stars

Really responsive and helpful

Really responsive and helpful. Always tried their best to get me answers both on the house purchase and the process which was useful as a first time buyer navigating everything for the first time.

26 June 2026
Rated 5 out of 5 stars

Brilliant Team


We started to sell March 2025,
Although sold. For personal reasons, had to withdraw the house from sale.
Ocean. So understanding.
Placed on the market again this March. Chris and the two Mellisa’s were brilliant.
Kept us informed of what was going on and were sympathetic to our needs during client visits.
Well done.👍
Thank you all at Westbury on Trym

26 June 2026
Rated 5 out of 5 stars

Uni student housing

As a uni student, Paige made the process of moving into our new house so easy. She was extremely quick to reply to any emails with questions or extra information that we needed.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Team Ocean

Both Laura and Simon (and the wider team) were fantastic at Ocean from start to finish when buying my property. They were attentive and communicated throughout. Would highly recommend!

22 June 2026
Rated 5 out of 5 stars

Excellent service and communications…

Excellent service and communications from Ocean throughout. From the initial listing and marketing, through the management of viewings, and the lengthy exchange/completion process that is unavoidable with all house sales, we were kept up to date with no issues. Ocean, and Debbie in particular, were helpful, attentive and lovely to deal with. Recommended.

19 June 2026
Rated 5 out of 5 stars

Review up to SSTC Southville

Review up to SSTC-
We needed a quick sale on our house to secure our dream home. Claire has been brilliant at rapidly turning around getting our house on the market viewings and offer within 2 weeks. Photos and marketing looked brill. The online portal to manage the advert, viewings and offers were great. Claire provided viewing feedback within 15 mins and was very available on phone and email to help us whenever needed.
Would highly recommend Ocean Southville and Claire in particular

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Claire has been amazing from Start to…

Claire has been amazing from Start to Finish. The Portal made the whole process really transparent and we had constant communication with the EA and Vendors which was really helpful during the process. Highly recommend!

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly supportive and efficient

Incredibly supportive throughout both the sale and purchase of our properties. Very efficient, quick to update and great communication during what was a difficult situation. Exceptional service.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great team at Ocean Estate Agents

Great team at Ocean Estate Agents. They frequently updated us on the progression of the sale. Highly recommend this team. Both the sales team and the solicitors were very professional !

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Luigi: Best Mortgage Advisor in Town

Luigi was incredibly helpful and knowledgeable. We went in with very little understanding of how house purchases and mortgages work, and he was able to talk us through step by step what all the jargon meant, what the real world implications were for different types of property or mortgage, and was very patient with all of our many questions! Luigi was with us every step of the way and always quick to respond to any queries or concerns we had. I've been recommending Luigi to ebvery single person I meet who is thinkign about buying a home!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Open, straightforward and responsive - Claire Kington was so easy to deal with!

We chose Claire Kington at Ocean to handle the sale of our much-loved family home before a move back to Australia. We instantly felt she was no-nonsense, open and direct and we really valued feeling like we could ask her anything about the process and she'd be totally transparent with us. She picked the market perfectly and the asking price created a huge amount of interest in the property. We ended up with eight (!!) offers on our home, and accepted a great offer within two weeks, and felt like she really helped us to put our best foot forward. Thank you, Claire!!!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

The whole conveyancing team at Ocean…

The whole conveyancing team at Ocean were very efficient and I would definitely recommend them. A big thank you to both Gemma and Alex who were very professional throughout the whole process and answered all my questions promptly and were great at keeping me up to date at each stage of the sale. Gemma went above and beyond with her attention to detail and was always very helpful whenever I had a query. Positive experience and an easier process keeping everything within the same company.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Stress-Free Home Buying Experience

We had an excellent experience with Ocean throughout the entire process of buying our home, and Emily was absolutely outstanding. She supported us every step of the way, providing weekly updates without us even having to ask.

She made the whole process much easier and far less stressful by clearly explaining every stage and what each step involved. Her professionalism, patience, and constant communication made a huge difference for us.

Thank you, Emily, for all your help and support. We highly recommend Ocean to anyone looking for a smooth and well-organised home-buying experience!

19 June 2026

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