Ocean Estate Agents Reviews 

5,617
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,617)

735 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and team

The Ocean Clifton team was helpful from the start. All the team members were very experienced and went out of their way to help out, even when we had difficulties with our solicitors. They we the best estate agents we dealt with, and we'll definitely use them again if we ever purchase a property in the future.

5 June 2026
Rated 5 out of 5 stars

Paul Delaney and his team at Ocean deserve an award

Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and professional experstise were second to none. I was met with courtesty and kindness each step of the way to the successful completion of my purchase.

10 July 2026
Rated 5 out of 5 stars

Professional , helpful and friendly staff

From initial instructions through to completion communication with Tom and Jenny (2) have been great. Complications, when the arose were discussed and resolved with minimum stress. I have no hesitation in recommending Ocean for future property sales.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Estate Agents

Have recently instructed Ocean to value and market a property, and received prompt professional service from Claire Kington. Property value, description, and photographs were quickly emailed for approval along with notification of a viewing within a couple of days. Hoping to receive offers in due course.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Claire

Great experience with Claire, very accommodating for a last minute second viewing. Also useful being sent additional details about the property before the viewing.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Buying Our First Home

We had an excellent experience purchasing our first home with Ocean Estate Agents. From our initial viewing through to completion, the whole process was handled professionally, and we always felt well informed.

A special thank you to Julie Bridges, who kept us updated throughout the purchase and was always approachable, responsive and proactive. We’d also like to thank Andy Burge for his support and guidance during the process. Both were a pleasure to deal with and helped make what could have been a stressful experience much smoother.

We always received prompt responses to our questions, and the team worked hard to keep everything progressing. Thanks to their efforts, our purchase completed successfully, and we’re delighted with our new home.

We would happily recommend Ocean Estate Agents to anyone looking to buy or sell a property. Thank you again to Julie, Andy and the whole Ocean team for all your hard work.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful for finding properties

I found Ocean lettings very helpful in getting our rental property sorted. Charlotte Payne was especially good in keeping us informed and up to date on how things were going and what we needed to do.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I sold 2 houses with ocean within a…

I sold 2 houses with ocean within a year and found them to be very good.
The staff have been very supportive and helpful along with keeping me up to date with everything. Hopefully I also kept them up to date with everything going on especially with my late mums property. I would like to thank Lulu and Billy especially.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent team at Knowle

Excellent team at Knowle, made selling a smooth experience & especially with Ocean’s own conveyancing/legal service.
Would and have recommended to others.

7 July 2026
Rated 5 out of 5 stars

Great viewings with Claire

Had a couple of fab viewings with Claire Kington in Bristol, she really helped us through the viewing process, made us feel comfortable whilst we’re on our property search.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to Finish!

Karen was fantastic from start to finish! Dealt with all our queries and sale process wonderfully
As well as just being an all round top lass!
Very grateful to have used her for conveyancing on our property!
Cheers Karen you ledge! ❤️

17 June 2026
Rated 5 out of 5 stars

Ocean in Southville and a super company…

Ocean in Southville are a super company to work with again. Everyone is so helpful and on the ball. A big thank you to the whole team, especially Tom and Jenny for keeping in touch through the whole process. I am sure we will be in touch again.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you, Jamie

First of all - wow. What an establishment. Superhero Jamie Ashford swooped in to save my faith in humanity. After continuous let downs from other estate agents, I was beginning to think the human race was only out for itself… until we were introduced to the North Street branch of Ocean. Jamie handled our tenancy application with professionalism, speed and rigour, despite various setbacks on our end.

We will be having a pint in the new flat in your honour, Jamie.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a positive experience with…

We had a positive experience with Ocean. From the house offer to completion, the whole team was very responsive and helpful.
Also, a very positive experience with Luigi for our first-time buyer mortgage. Explained very well and a straightforward process. Recommended!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Thank you so much for all your help throughout our remortgage journey. As always, the team at Oceans went above and beyond to support us and made the entire process smooth and stress-free.

A special thank you to Richard Jarrred and Claire Ford for helping us secure an even better remortgage deal than we expected. We really appreciate your professionalism, dedication, and excellent communication throughout.

We are delighted with the service we received and would happily give Oceans a well-deserved 5-star rating. Highly recommended!

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Ocean were good but we stipulated a few…

Ocean were good but we stipulated a few times that we wanted all pots and rubbish removed from the property we were purchasing. However everything was left for us to get rid of (another expense). Surely this should be checked out

26 June 2026

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