Ocean Florida Reviews 

3,373
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making the entire booking process smooth and completely stress-free. Consumers truly appreciate the detailed recommendations, tailored options, and wonderful holiday planning provided by agents from the very start. Travelers note that coordinating accessibility needs or complex packages is handled with great care and attention to detail. However, some people mentioned issues with villa property standards or missing booking details for their trips. A few reviewers also experienced frustrating customer service interactions and unhelpful responses when trying to resolve problems. Others felt disappointed by higher package pricing compared to alternative options available in the market.

What people talk about most

Staff

Consumers find staff to be positive, supportive, and exceptionally helpful throughout the booking process.... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably stress-free... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as exceptionally smooth, prompt,... See more

Service

Users describe positive interactions with service, praising the attentive and knowledgeable staff who handle... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more

Company replied

Rated 5 out of 5 stars

Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more

Company replied

Rated 5 out of 5 stars

Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more

Company replied


Company details

  1. Travel Agency

Written by the company

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(3,373)

378 reviews in the last 12 months

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Rated 5 out of 5 stars

This our second booking with ocean to…

This our second booking with ocean to Florida, they organised everything for us, kept us informed with everything necessary
And Lindsey the accessible lady as organised everything I need to have a great holiday again.

21 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning Jason, thank you for your repeat custom, and also taking the time to share your kind feedback. We really appreciate your lovely words, and I'll be sure to pass your thanks on to Lindsey also. Many thanks - Zara OF

Rated 5 out of 5 stars

Dream holiday

Booking a holiday to Orlando can be a difficult experience because especially in my family when we always need to make changes as different people choose different hotels or flights to make the dream holiday. However booking with Ocean has been amazing the whole team are only a phone call or email away and no request or question is too much trouble. Thankyou to Jamie, Sinem, Tracyann and the whole team for creating an incredible trip that now includes Orlando 2 theme parks and New York.

16 April 2026
Unprompted review
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Reply from Ocean Florida

Hi Laura, thank you for taking time to share your feedback on your Ocean Florida experience. I'm so thrilled to hear that the whole team have been such a big help in making your dream holiday a reality, I will ensure I pass your very kind words onto the whole team. Many thanks - Zara OF

Rated 5 out of 5 stars

Had to make a change to holiday plan…

Had to make a change to holiday plan and was a bit concerned. Jo Hymus dealt with it quickly and kept me informed. Made it easier than I imagined.

15 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning, thank you so much for taking the time to let us know how helpful Jo was to you recently. I'm so pleased that the process was easy, and I'll be sure to pass your kind feedback onto Jo this morning. Many thanks - Zara OF

Rated 5 out of 5 stars

Great company

Everything from start to finish as been great any little change I've been contacted,cannot fault them,all agents have been brilliant, friendly and helpful .Booked again very impressed.

10 April 2026
Unprompted review
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Reply from Ocean Florida

Hi Shirley, thank you for your lovely feedback on your Ocean Florida experience, we really appreciate your kind words. Many thanks - Zara OF

Rated 5 out of 5 stars

Ricky Cooper was accommodating and…

Ricky Cooper was accommodating and approachable, booked our holiday for 10 with ease fitting all our requirements as close to budget as possible. Would highly recommended.

14 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning Georgia, thank you so much for sharing how pleased you've been with the great service service you received from Ricky recently. I'll ensure I pass along your lovely feedback to him this morning. Many thanks - Zara OF

Rated 5 out of 5 stars

Dream holiday for 9!

We booked our dream Florida holiday through ocean Florida, Ajay, who helped us was fantastic.
He spent hours getting to know us ( a group of 9) and what we were looking for, spent lots of time giving us different options and pricing until we booked a villa. Even when our villa fell through, Ajay remembered what our preferences were and found us a better villa.
I found the website easy to use and documents were uploaded when ready.
We got all our park tickets, rental car with insurance , discovery cove and blizzard beach all through Ajay and some freebies chucked in too.

Everyone we spoke too if we had any questions where very helpful.

I would use ocean Florida again, we had the most amazing time and it was made easier because of ocean Florida.

29 March 2026
Unprompted review
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Reply from Ocean Florida

Good morning Jade, thank you so much for taking the time to share your Ocean Florida experience. I'm so thrilled to hear that Ajay provided such outstanding service for your and your family, and that you found the whole process so useful. I'll be sure to pass along your lovely feedback to Ajay this morning, and we'll look forward to assisting you again in the future. Many thanks - Zara OF

Rated 1 out of 5 stars

BEWARE - Would not book with this company ever…

Would not book with this company ever again! We booked with this company two years ago with a group of friends - shortly before we were due to go they advised that the original Villa booked was not available and provided an alternative which they advised was an upgrade - far from it. It was smaller with no seating facility for our group and poor upkeep. After staying on site past two times with Disney and booking via Virgin we decided to give them another go as staying in Villa - although we are not due to go till October already we have been out off - extortionate cancellation charges for two members of group to cancel and now spinning some rubbish about why its £500 more per person to upgrade the flight rather than the £174 per person directly with Virgin. Should have learnt lesson from last time - if they change the Villa again this time we wouldnt be surprised - stay away! Also they have messed up the car hire booking as to the lead driver!
*** as with previous customers who have written a negative review, I find it incredible that as soon as a negative reply is posted, there follows a stream of 5 star reviews to presumably push the score back up! No ack to my review!*

14 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning, thank you for taking the time to provide your feedback on your Ocean Florida experience, though I'm really very sorry to hear that you're unhappy with the level of service you've received. I understand my colleague has advised you of the options to upgrade your flights utilising Air Miles, and the process for doing so, alongside explaining why the cost of your existing holiday varies from current live pricing with another operator. I truly do apologise that this perhaps wasn't the answer you were looking for, however our teams have provided accurate advice. If there is anything else at all that we can assist with, please don't hesitate to keep communication open with our team, and we'll be more than happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

Amazing service lovely people

Very easy to book with over the phone and very knowledgeable and we had some issues (my mistake) and Nikki was unbelievably helpful and even called to check everything went ok. I will definitely be booking with them again.

30 March 2026
Unprompted review
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Reply from Ocean Florida

Good morning Michael, thank you for taking the time to let us know how pleased you've been with the great service you've received from the team, and Nikki in particular. I'll ensure I pass your lovely feedback onto her, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 1 out of 5 stars

We originally booked a package holiday…

We originally booked a package holiday including park tickets and extras for 2024 , we had to move the holiday due expecting a baby, due to prices not coming out until jan 2025 I rang up and re arranged the same holiday for 2026 , several phone calls along the way asking if park tickets and everything had been moved etc , only to not receive any park tickets 3-4 months prior to leaving , I rang them up to be told I never had any , i have emails for the previous holiday that was moved stating my tickets will be ready soon , so there forever why wasn’t they moved on my re scheduled holiday , o was told need to pay 3000 extra for my tickets . The manager was very rude and wasn’t helpful at all , used ocean Florida for several years and always been a pleasure but I will never use these again

12 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning, thank you for taking the time to share your feedback with us, though I am really very sorry to hear that you're so unhappy with the level of service you have received. Having spoken with the team, I can confirm that the park tickets you were querying were not on your initial reservation, I can only apologise if this has been lost in communication somewhere along the line, and I can completely understand your frustrations at this. I understand that your conversation with the team is now closed, however if you would like to provide any additional feedback or comments, please don't hesitate to send your OH reference, lead passenger name and concerns to feedback@ocean-holidays.co.uk and our team will pick this up for you. Many thanks - Zara OF

Rated 5 out of 5 stars

We have a booking coming up with ocean…

We have a booking coming up with ocean Florida. I am travelling with my assistance dog and Lindsey has been really helpful throughout the process, checking with us on multiple occasions that we had everything we needed.

9 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning Charlie, thank you so much for taking the time to share how pleased you've been with the great service you've received from Lindsey. I'll be sure to pass along your kind feedback to her, and if there's anything else that we can help with in the run up to your holiday, please don't hesitate to get back in touch and we'll be happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

They were amazing!

They were amazing, they do everything for you. Transfers, food, park tickets. Everything. It really was a fantastic experience. Thank you very much.

2 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning, thank you for sharing your very kind feedback on your Ocean Florida experience, we really appreciate your words and are very happy to hear you're so impressed. We'll look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Great customer service

The whole experience from start to finish was excellent. We had to make changes to our booking which were dealt with quickly and efficiently with no issues.
Thanks Jo for making the amendments .
Nothing was too much trouble

8 April 2026
Unprompted review
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Reply from Ocean Florida

Hi Peter, thank you for sharing how pleased you've been throughout your Ocean Florida experience. I'm so pleased that the team were able to assist with your changes swiftly and thoroughly, and I'll be sure to pass along your kind words to Jo. If there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Another superb experience with Ocean Florida

Another Orlando holiday booked with Ocean Florida thanks to Ricky Cooper. Great service, price and customer service. You know I’ll be back. Thank you once again.

7 April 2026
Unprompted review
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Reply from Ocean Florida

Good morning Pam, thank you for sharing how pleased you've been with the great service you received from Ricky. Thank you also for your ongoing custom, we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Absolutely Outstanding Service

We used Ocean Floriday 3 years ago and had a brilliant experience with the company. When i made initial enquiry recently it was same colleague who booked us all up 3 years ago and this time it has been a great experience booking again. Thank you Ricky and Ian (when Ricky was not available) for navigating me through everything again and making my booking trouble free.

7 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Frances, thank you so much for taking the time to share how pleased you've been with the wonderful service you've received from both Ricky and Ian. I'll be sure to pass along your lovely feedback to them both, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch and we'll be happy to help. Many thanks - Zara OF

Rated 4 out of 5 stars

Booking for 5 people

Made my booking over the phone with ocean florida, i have used this company twice before and this was fine, was able to ring them easily, any questions were answered.
Was upset that we were far away from the theme parks. If we had known we were so far away we would not have booked this villa.

9 March 2026
Unprompted review
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Reply from Ocean Florida

Hi Amy, thank you for sharing your feedback with us, we really appreciate you, though I'm sorry to hear you were somewhat disappointed in the location of your villa. If you would like to provide any further feedback to the team, so that we can improve the experience for future guests, please don't hesitate to email us on feedback@ocean-holidays.co.uk with the lead passenger name, OH reference and details of your concerns. Thank you so much, we really appreciate you - Zara OF

Rated 5 out of 5 stars

Honeymoon booking 😍

Amazing experience in booking our honeymoon, great price too. Matt was really helpful, friendly and informative. Gave us lots of different options. Also super quick in responding 😄

3 April 2026
Unprompted review
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Reply from Ocean Florida

HI Emily, thank you for sharing how pleased you've been with the fantastic service you've received from the Ocean Florida team, and Mat in particular. I'll be sure to pass along your lovely feedback to him. Many thanks - Zara OF

Rated 5 out of 5 stars

Just had a 2 week holiday with 5 nights…

Just had a 2 week holiday with 5 nights in New York’s Paramount Hotel and 9 nights in Mexico @ The Royal Hacienda . We Stayed in the Paramount Hotel just off Time Square. Room was a little small, barely enough room for you to get down the side of the bed. But a prime location as it was just 300 meters from Time Square. It was’nt to be moaned at . Booked a Go City Pass through Ocean Florida and got to visit some of the great attractions New York has to offer, Top of the Rock, Statue of Liberty, the Edge and of course the Empire State . Reckon anyone visiting should use the sub-way it’s just so easy
.. Also Visited Niagra Falls on our 3rd day which was a great experience even though it was bloody freezing, sadly the maid of mist wasn’t running because of the ice so we never really got to see the spectacular falls in their true element as we were on the American side and better views were to be had from the Canadian side. But we still had a great day. Coach was on time 4am and Tour guide was excellent. This trip was booked through Ocean Florida and was brilliant. Left New York on the Saturday, had a drunk on the plane whilst @ JFK who was removed causing us a 2 hour delay but arrived in Cancun , Mexico where our transfer organised by O/F was waiting for us 45 mins and we were at our Hotel. It was gorgeous. Room was great and hotel was spotless. The waiters catered for your every need . It was brilliant thanks again Ocean Florida .Me and my other half loved it. We will definitely use you again on our next trip…

16 March 2026
Unprompted review
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Reply from Ocean Florida

Good morning David, thank you so much for taking the time to share details of your trip with us, it sound incredible!! I'm so pleased to hear that the team created such an incredible itinerary for you, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

I’ve travelled many times to Florida…

I’ve travelled many times to Florida and I was blown away with the service provided by Ocean Florida, when I travelled with my friends to stay at a Disney villa 18 months ago. This has given me the confidence to travel solo this time to Disney with Ocean Florida in 2027❤️

1 April 2026
Unprompted review
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Reply from Ocean Florida

HI Suzanne, this is fantastic to hear, thank you so much for taking the time to share your kind feedback! Enjoy the countdown to your adventure, and if there's anything at all we can assist with in the meantime, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

We have been to florida with ocean…

We have been to florida with ocean florida before we where so impressed we have booked again and would highly recommend them.

1 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Judy, thank you for taking the time to share how impressed you've been with your Ocean Florida experience on numerous occasions, we very much appreciate your feedback. Many thanks - Zara OF

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