O'Briens Wine Reviews 

2,139
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I have been buying wine from O'Briens shops for years, but, marooned at home by the current lockdown, I recently tried the firm's on-line service. I can have no complaints:the web-site was very easy t... See more

Rated 5 out of 5 stars

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There... See more

Rated 5 out of 5 stars

I had trouble ordering the quantities I needed for my wedding via the website, and so got in touch with O'Briens to see if they could help out. James A was a big help, sourcing the Malbec we wanted, a... See more

Company replied

Rated 5 out of 5 stars

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket e... See more

Company details

  1. Wine Store

Information provided by various external sources

O’Briens Wine Off-Licence Group is Ireland's largest family owned drinks retailer. We import directly and exclusively from over 100 wineries worldwide. We have a strong relationship with each of our suppliers which enables us to offer our customers a range of excellent quality wines at the very best value. We also work with local suppliers to deliver a complete range of over 1,000 wines, more than 500 world and craft beers and a constantly growing spirits range from Ireland and around the world. In visiting any of our 33 stores, you will enjoy a unique shopping experience thanks to our modern, contemporary layout, daily in-store tastings, monthly promotions and excellent service from our knowledgeable and friendly staff. Our staff are passionate about wines, beers and spirits and most of them have completed WSET (Wine & Spirit Education Trust) exams. Our online offering is also brought to you by the same innovative team of staff, who provide excellent descriptions of the wines and winemakers, useful serving suggestions & handpicked mixed cases of their personally recommended favorites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(2,139)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good service

very good service received

4 November 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi John,

Thank you for the top marks and for choosing O'Briens Wines!

Kind Regards,
Megan

Rated 5 out of 5 stars

My first time buying wine online

My first time buying wine online, I found it a great service with good communication. I'll definitely use the service again.

3 November 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Lester,

We are delighted to see that enjoyed using O'Briens Wine Online.

Kind Regards,
Megan

Rated 5 out of 5 stars

👍👍👍

👍👍👍👍👍👍👍👍👍👍

3 November 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Shane,

Thank you for the top marks and for placing an order with O'Briens Wine online.

Kind Regards,
Megan

Rated 1 out of 5 stars

The gift I bought was damaged before…

The gift I bought was damaged before delivery. No one contacted us to let us know. Only after several calls were we informed by the courier that it was damaged and that O'Briens should have contacted us. This was all made particularly difficult as I am abroad and had ordered it so it would arrive on his birthday. Instead, the person for whom I bought the gift had to go into the closest O'Briens himself, with no apology from the staff and no gift message. Very disappointing. Will not use it again and will encourage others not to.

3 November 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Emily,

Thank you for taking the time to provide us with your valuable feedback I believe I was in touch with you in an effort to resolve this issue and my sincerest apologies for the inconvenience caused by this.

If you have any more queries or concerns please do not hesitate to contact me on 012693139 or online@obrienswine.ie

Kind regards,
Megan

Rated 5 out of 5 stars

First time to use O'Briens would use…

First time to use O'Briens would use again and recomend to friends. From order to delivery great service.

3 November 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Jeanette,

Thank you for the lovely feedback and for choosing O'Briens Wines.

Kind Regards,
Megan

Rated 5 out of 5 stars

Order was delivered on time and…

Order was delivered on time and competitive pricing

5 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Mags,

Thank you for top marks and for choosing O'Brien Wines!

Kind Regards,
Megan

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, good value and the fragile goods excellently packed

5 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Mr Merrigan,

We are delighted to see that enjoyed using O'Briens Wine Online.

Kind Regards,
Megan

Rated 5 out of 5 stars

Always fast service

Always fast service, always well-packaged, always great selection. Couldn't be better, when you live "off the beaten track".

2 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Debbie,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 5 out of 5 stars

Good quality delivered promptly

Good quality delivered promptly and great customer service when one of my bottles was out of stock.

2 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Stephen,

Thank you for the lovely feedback and for choosing O'Briens Wines.

Kind Regards,
Megan

Rated 5 out of 5 stars

Wine on tap

All round excellent service.

2 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Michael,

Thank you for top marks and for choosing O'Brien Wines!

Kind Regards,
Megan

Rated 5 out of 5 stars

Excellent selection arrived on time as…

Excellent selection arrived on time as ordered

2 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi DS,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

Rated 5 out of 5 stars

Quicker than ordering through my local

I bought a bottle off O'Briens cos all I'd got from my local was three weeks of nothing. O'Briens got it to me the day after I ordered

1 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi James,

Thank you for top marks and for choosing O'Brien Wines!

Kind Regards,
Megan

Rated 5 out of 5 stars

Great service!

Great communication and very prompt delivery, thank you O’Briens!

1 October 2019
Unprompted review
O'Briens Wine logo

Reply from O'Briens Wine

Hi Mrs Lisa Herridge,

I glad that everything ran smoothly for you and thank you choosing O'Briens Wine.

Kind Regards,
Megan

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