O'Briens Wine Reviews 

2,139
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I have been buying wine from O'Briens shops for years, but, marooned at home by the current lockdown, I recently tried the firm's on-line service. I can have no complaints:the web-site was very easy t... See more

Rated 5 out of 5 stars

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There... See more

Rated 5 out of 5 stars

I had trouble ordering the quantities I needed for my wedding via the website, and so got in touch with O'Briens to see if they could help out. James A was a big help, sourcing the Malbec we wanted, a... See more

Company replied

Rated 5 out of 5 stars

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket e... See more

Company details

  1. Wine Store

Information provided by various external sources

O’Briens Wine Off-Licence Group is Ireland's largest family owned drinks retailer. We import directly and exclusively from over 100 wineries worldwide. We have a strong relationship with each of our suppliers which enables us to offer our customers a range of excellent quality wines at the very best value. We also work with local suppliers to deliver a complete range of over 1,000 wines, more than 500 world and craft beers and a constantly growing spirits range from Ireland and around the world. In visiting any of our 33 stores, you will enjoy a unique shopping experience thanks to our modern, contemporary layout, daily in-store tastings, monthly promotions and excellent service from our knowledgeable and friendly staff. Our staff are passionate about wines, beers and spirits and most of them have completed WSET (Wine & Spirit Education Trust) exams. Our online offering is also brought to you by the same innovative team of staff, who provide excellent descriptions of the wines and winemakers, useful serving suggestions & handpicked mixed cases of their personally recommended favorites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(2,139)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Missing Bottle

Ordered 5 bottles of wine for a Christmas gift for a friend in West Bantry. When box was opened there were only four bottles despite the enclosed inventory listing 5 and each one being checked off.

As I live in Los Angeles it meant my friend had to make a trip into Cork, her nearest store, to raise and resolve the matter. Service in store was very helpful explained the order came directly from their head office.

Have used O’Briens the last couple of years for holiday season gifts will now be looking for an alternative supplier.

24 December 2019
Unprompted review
Rated 5 out of 5 stars

Good seller

Good seller. Free delivery fo orders over €100. This balances the small premium on the prices. Seller Stocks some difficult to find items. Happy with rapid delivery times and secure & recyclable packaging.

3 December 2019
Unprompted review
Rated 5 out of 5 stars

Great discounts!

Prompt delivery, we’ll packaged great discounts and super customer service. Had an issue with loyalty points not adding on to my account but after one brief phone call the problem was solved. Thanks, keep it up!

1 December 2019
Unprompted review
Rated 4 out of 5 stars

Speedy

Speedy, free delivery (over €60)

Would have liked a text to say delivery was left at neighbours house though 😂

4 November 2019
Unprompted review

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