O'Briens Wine Reviews 

Pearse and Ian were a pleasure to deal with. Repeat customer to the Glasnevin store. Massive store, highly knowledgeable staff. Something for everyone and every budget.

" Save up to 44% with our F A N T A S T I C autumn wine sale ":
This AVERMENT trying to make Consumers believe they receive 44% DISCOUNT became questioned via my Mail to O'Briens: Serving JUST ONE EXAMPLE:

J.Fernando Rueda 2022, Spain : EURO 14.95 > 9.95

EVIDENCE of realistic Retail Prices = as follows:

FERNANDO FAMILY WINES : Euro 2.95 = EXW
APORVINO: Without Tax : Euro 3.49 / COM Euro 4.22
VINOS PARASERFELIZ & COM:
Euro 4.55 COM ( = Euro 0.954 { = 21% } )

VINOS CON CARACTER Euro 5.45

IRISH EXCISE DUTY needs to become added to the above VAT inclusive Retail Prices: Therefore a Consumer in Ireland REALISTICALLY needs to pay:
MAXIMUM Euro 5.45 plus Excise Duty Euro 3.19 =
EURO 8.64

A Mail from HANNAH in O'Briens dating 27/09/2023 does NOT answer my having disputed their
" Save up to 44% with our F A N T A S T I C .... "
HANNAH answered:
"Exceptional Value Euro 9.95 during our annual sale".

READER of this REVIEW might well have a different opinion from HANNAH : How do YOU describe trying to make Consumers believe they receive a bottle WORTH EURO 14.95 needing to pay only Euro 9.95 ?

Owen , who works in off-licence O'Briens in Rathgar was just great to deal with. He's knowledgeable, professional, kind and patient ! He made making my decisions choosing wine a pleasure.

Excellent experience today with helpful Niamh, guided through my wine selection. Great selection and great service.

Delighted with O'Brien's communication, service and products. Spent days trying to purchase and deliver champagne to a friend in ROI from UK but to no avail. Then I came across O'Brien's online. There was a small issue with my delivery being damaged and O'Brien's dealt with this immediately even though it was between Christmas and New Year. Recipient received her gift today and both she and I are delighted. Highly recommend and will definitely order again. Special thanks to Hannah.

Staff are always very knowledgeable and great prices too. Always drop by when I am lost for gift ideas. Clean stores and always a great selection.

Saw a ad for a sale on whiskey. Placed an order on Thursday evening and it arrived on Monday morning. Great price and quick delivery. The package was the most well packaged parcel I have ever received. Very impressed.

The stores are good with a nice selection, but they apparently have no customer service over email.

2021-07-06:
Lynne and Holly got back to me and we could discuss this.
Thank you very much!

2021-07-05:
(Reply to Grattan O'Brien)

Hi Grattan!

Thank you so much for reaching out!
I have forwarded my original email and attachments from the 6th of May to you.

Thank you in advance!

2021-07-05:
Reached out to them on the 6th of May (and a few more times checking for an update) and have not received any answer since.
I have even got the confirmation email and have a ticket in their system.
It was 2 months ago.

Still nothing happens.

I wonder if they have CS at all.

(TrustPilot: All reference is available on request.)

Some really good deals instore on chilled beer and wine. A good lrish company supporting lrish jobs

Unfortunately staff allow customers to shop without being masked so not a safe place to shop.

Over the last 3 months i have spent a lot of wine on what should have been fantastic wines........but they all tasted awful .....you have a problem with the way you store your wine. I give up. I will have to use the last 30 bottles as cooking wine - that is all they are suitable for.

Ordered 4 boxes of wine online and was disappointed to find a half bottle where a full bottle should have been. Should not have happened. Once I got to speak to an individual the issue was sorted promptly and to my satisfaction. I understand that online orders have increased in these times, so mistakes do happen - often it is how they are handled and how much effort the customer is required to use to get what is owed that is telling. O'Brien's answered the call.

I ordered a case of wine for my son who lives in Navan on 22 April, a birthday present for him on 29 April. It wasn’t delivered in time for his birthday but we’re living in very difficult times so when I got an email from O’Briens asking for a review I gave a good score expecting that the case would be delivered soon. Unfortunately a month after the order was placed the case of wine still has not been delivered. I believe we all have to be patient in these times but an email to explain the delay with an expected revised delivery date is the least you could expect. I’m sure the wine will be nice when it’s delivered but please could someone pick up this query.

Th process of ordering was fine. But unfortunately the delay in delivery is ridiculous. DPD had my order for over a week prior to delivery and even then, so far I have only had a partial delivery. In future I will arrange to collect the wine from my local store who were especially helpful when I approached them regarding my delivery.

O'Briens are great , looked after me very well
Fantastic customer care

I placed an order Apr 23, 2020 for delivery. The order was over €100.00. I was told it would be delivered in 3-5 business days. I still don't have it almost 2 weeks later! I am now cancelling the order and asking for a refund. Think twice before ordering for delivery from O'Briens!

Very fast delivery and also arrived on a weekend! O'Briens delivery driver was also very friendly and accommodating. I will order for delivery again soon. Thanks!

Hi there
Always a great selection of wines however there was an offer of buy one get one half price for the Rose.
I bought 4 bottles but only got discount on 1 bottle and not 2.i also was unable to collect the points on my loyalty card.
But generally a good service and staff always happy to help with recommendations.

Excellent customer service. There was a slight delay in the order (understandable) but it was resolved very quickly and with minimal fuss. Delivery charge was refunded, which was a very kind gesture. Would recommend. Good value for money too. Thanks.

Good , fast web site. Good choice of wine. A little pricey but acceptable(that is why I bought). I was expecting a volume discount at checkout but did not get one..Fast shipping with a good courier.