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Oak Tree Mobility Reviews 

4,967
•
TrustScore 4.5 out of 5

4.6

Mobility Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Considering 1,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive product knowledge, helpfulness, and professional, non-pressured approach, making the selection process pleasant and informative. Many appreciate the high-quality, custom-made products that meet specific needs, alongside the excellent overall service from consultation to efficient delivery. The delivery teams are often highlighted for being friendly, prompt, and efficient, ensuring a smooth setup. However, some people were dissatisfied with aspects of customer service, citing issues like poor communication, unreturned calls, and long waits for parts or delivery updates. A few customers also noted product suitability concerns, such as chairs not being fit for purpose or uncomfortable despite being custom-made, and warranty issues.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the comfort and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and respectful interactions... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Rated 5 out of 5 stars

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

Rated 5 out of 5 stars

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more

Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,967)

958 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Lain Jackson was amazing

Lain Jackson was amazing. My mum has asked me to write this review. His knowledge and empathy shown to my mum was completely respectfully received along with an amazing solution to her problems. She wants to stay at home and lain explained that the bed will help her retain her independence upstairs but he also introduced what can only be described as the ultimate chair which rises and keep her comfy. I tried one and I couldn’t believe what the chair offers. BRITISH MADE BY THEMSELVES which gives me confidence that I’m dealing with the people that make these things in south wales rather than a middle man buying from other companies. Lain you e made my mum a very happy person and I would recommend you and Oak Tree above all others. I don’t do reviews .. this justified it

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the call

Came to my home with products to try. Polite and friendly but not pushy. Let me be in charge of what I wanted and within my price range. Very considerate of my age and health. Overall time spent was a pleasant and unrushed experience. Would highly recommend.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very please with high quality product, high leg lift oak Chair is really helpful for blood flow. Very happy with the Sales Consultant. Happy customer and I would recommend Oak Tree to all!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing salesperson

Amazing salesperson. Charming and full of info. Great demo of the massage mattress. Really hopeful for a great night sleep once delivered!!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Tony was a huge help, very informative, and answered all of our questions thoroughly. With his help, we decided to go through and buy one of the high-rise recliners!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable and patient. Jason took great care to make sure I understood everything clearly. My second purchase with you and an altogether excellent experience. Thank you Jason.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ian was so kind and thoughtful with his explanation of how the chairs work and the differences in fabrics also medical grades. He spoke with my friend with such kindness and didnt miss out on any information. He answered all questions and where he couldnt he spoke with a colleague. Overall very impressed with the service, now its about the cost and affordability.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Recliner Chair

Steve was very helpful,
He demonstrated the chair to me and explained everything i wanted to know.
He was at all times courteous and very helpful.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We were visited by Rod Mason

We were visited by Rod Mason, and despite not originally wanting to buy a chair within ten minutes I was amazed how good it would be for my wife, with her problems after her accident.

It will help her relax with her legs up high.

10 June 2026
Unprompted review

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