Oak Tree Mobility Reviews 

4,983
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,028 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales representatives for being exceptionally friendly, welcoming, highly knowledgeable, and deeply patient throughout the entire consultation process. Consumers truly appreciate the thorough explanations, professional guidance, and thoughtful recommendations provided by experts when selecting suitable adjustable beds or specialized comfort chairs. Some reviewers were not happy with customer service responsiveness and experienced noticeable communication difficulties regarding their specific orders and delivery schedules. A few individuals also mentioned ongoing concerns about delivery processes, unhelpful support teams, and items arriving in the incorrect size or failing to fit properly.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, extensive product... See more

Product

Reviewers mention positive feedback about product quality, noting that the chairs and adjustable beds are... See more

Service

Users describe positive interactions with service, highlighting efficient, professional, and helpful home... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are polite, respectful,... See more

User experience

Clients share positive opinions on user_experience, highlighting straightforward purchasing processes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a visit from Andrew Murphy , He discussed many options for our elderly mother who now has full time care at home We have been looking at a Suitable chair to meet her needs . Andrew was fa... See more

Rated 5 out of 5 stars

Oak Tree Mobility staff were extremely friendly and knowledgeable about the range of adjustable beds supplied by the company. We were provided with information about each range and all our questions w... See more

Rated 5 out of 5 stars

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to conside... See more

Rated 5 out of 5 stars

My appointment with Ian Bridges was certainly an experience…a very pleasurable one! It was a mixture of total professionalism, a wealth of knowledge, great insight into my needs and lots of laught... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Furniture Store
  5. Medical Equipment Supplier

Written by the company

Here at Oak Tree Mobility, we believe that everyone deserves the freedom to live life to the fullest - comfortably, confidently, and independently. That belief is at the heart of everything we do. Our expertly crafted range of handmade rise and recline chairs, adjustable beds, and bath lifts are designed to bring comfort, safety, and ease into your everyday life. Each piece is made with care, combining quality craftsmanship with thoughtful design to meet your individual needs. From the first conversation to the final fitting, our friendly, knowledgeable team is dedicated to helping you find the perfect solution for your home and lifestyle. Thousands of people across the UK have already discovered how Oak Tree Mobility can help them enjoy the independence and peace of mind they deserve, and we’re proud to be part of their journey.

Your Comfort is Our Strength

Written by the company

Minimum £200 Trade-In
When looking for a new chair or bed, an ongoing concern for many prospective customers is what to do with their existing furniture. The disposal can often be expensive and time-consuming and tends to add to the burden of finding the right company to choose. Thankfully, at Oak Tree Mobility we offer an exclusive service that allows you to trade in whatever it is that needs replacing, at no charge whatsoever. In fact, we are now offering our customers a minimum of £200 part exchange for their existing items, regardless of the condition.
Proudly Supporting the British Heart Foundation
When we deliver your brand new chair or bed, we’ll collect your furniture at the same time. Doing the delivery and collection in one visit saves you time and hassle. Once your furniture has been collected and returned to our depot, we’ll check it over. If it’s reusable, we’ll donate it to the British Heart Foundation. They will then sell it in one of their many shops throughout the UK and use the proceeds to fund their life-saving research. In doing this, we have so far raised over £250,000!
Delivery and Installation Included
We offer a two-man white-glove delivery and installation service included in the price of all our chairs and beds. When they arrive, they will ask you where you would like your furniture to be placed. They will bring the chair or bed into your home, unwrap it, and then remove all the packaging. Once it is set up, they will help you familiarise yourself with the bed and its controls. When you are satisfied that everything is as it should be, we will ask you to complete a quick survey about our service.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,983)

976 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, very please with high quality product, high leg lift oak Chair is really helpful for blood flow. Very happy with the Sales Consultant. Happy customer and I would recommend Oak Tree to all!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing salesperson

Amazing salesperson. Charming and full of info. Great demo of the massage mattress. Really hopeful for a great night sleep once delivered!!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Tony was a huge help, very informative, and answered all of our questions thoroughly. With his help, we decided to go through and buy one of the high-rise recliners!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, knowledgeable and patient. Jason took great care to make sure I understood everything clearly. My second purchase with you and an altogether excellent experience. Thank you Jason.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ian was so kind and thoughtful with his explanation of how the chairs work and the differences in fabrics also medical grades. He spoke with my friend with such kindness and didnt miss out on any information. He answered all questions and where he couldnt he spoke with a colleague. Overall very impressed with the service, now its about the cost and affordability.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Recliner Chair

Steve was very helpful,
He demonstrated the chair to me and explained everything i wanted to know.
He was at all times courteous and very helpful.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

We were visited by Rod Mason

We were visited by Rod Mason, and despite not originally wanting to buy a chair within ten minutes I was amazed how good it would be for my wife, with her problems after her accident.

It will help her relax with her legs up high.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

I've never used this company and have…

I've never used this company and have no intentions of doing so, but after 3 years of sending junk mail to a former tenant and me RTS, I'm still getting post from this company. I've also looked at the website and no email address either, its basically harassment as I've sent tons of letters back to the post office box Kent address but this company just ignores them.

10 June 2026
Unprompted review
Oak Tree Mobility logo

Reply from Oak Tree Mobility

Thank you for your review. We’re sorry to hear this and would like the opportunity to look into it for you.

We have used Trustpilot’s Find Reviewer request, as we’ll need a few more details from you to identify the address and understand what has happened. Once we have this information, we’ll do our best to get this resolved for you as quickly as possible.

Rated 5 out of 5 stars

Really delighted with OT

Really delighted with OT, they were prompt with their service, met Usman who has been very knowledgeable, I was measured correctly and I was given a choice of what I could choose, Usman had very courteous and respectful. All in all I am very delighted with my purchase and I found Oaktree Mobility to be a very professional company. High Leg Lift Chair is just right option for me, as I need good circulation in my legs

9 June 2026
Unprompted review

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