Oak Tree Mobility Reviews 

With reference to the reply from Oak Tree Mobility - they are lying - they have no idea who my Mum is - I have given them no information to identify her

I could absolutely cry after my experience today. My mum had arranged for a home visit, and I made sure I was with her for the appointment. Both my husband and I had told her NOT to buy anything on the day and have a think about it. The man said that he did not work on commission and he was only there for the visit. My mum did like the chair, although I thought it was not right for her. The man then went in for the hard sell, heated seats/massage/head rest/arm covers, which mum wanted. He was pressurising her to sign today and he could do it £100 cheaper et etc. so despite my advise she agreed to buy it, at that point I walked out. The whole experience was awful. I feel the man lied to us and that he was working on commission, the way he kept on about ‘let’s get it done today’ etc etc and I feel he took advantage of the situation

Rod Mason came to see me and demonstrated the Oak Tree chair, which seems to fit all my requirements. He has left me a quote I am comfortable with, and there was no pressure to buy on the day.

Nick was very professional and explained everything really well and I had lots of questions to ask. He was very patient and paid attention to detail. He didn’t try to hard sell me anything which was good. He was also very handsome!!

My mum had a recent visit from Oak Tree mobility, we found the representative very helpful, polite, caring and helpful. Mr Chaz was honest and good enough to do a demonstration of an adjustable chair and bed. Great customer service!

Ted medherst came today very obliging with no pressure put on me at all and given me time to think about the cost

Mark the sales man was right on time his manner was very friendly and helpful. He explained everything in detail. He measured me so that the chair would be the perfect size. He was with us for around 90 min. And in that time we order 2 chairs. We are now looking forward to the delivery. Thank you Mark it was a pleasure to meet you. Trevor and Cynthia.

Chair needed new motor and handset after 18months had to pay £65 to get engineer to call to diagnose it been waiting 3 weeks for new motor to be delivered.Very dissapointing

Our expert, Changez, patiently explained and demonstrated options to my parents, as my dad needs a specialist chair. He had a lovely manner, which they appreciated as well as the time given to consider the purchase with no pressure to purchase immediately, though I think they will as its clearly a great product. Thankyou so much.

I professional, knowledgeable, helpful! Patient .
No problems at all . Jill Cheshire.
Thank you.

It was a pleasure to meet Michael today. He is very polite and friendly. Very informative about the product that I am purchasing. Explained everything fully and gave me a great choice of products to buy. Highly recommend him, he is very professional.

Very informal and personal.

Chair works great no problems I am very happy with it thanks again

Changez was incredibly helpful and explained everything in well detail to us about the best bed options for some one with dementia, help us understood what sort of mattress is ideal, everything was so personalised. Excellent experience.

Nice firm to deal with.
Good after sales service.
Very polite and friendly staff

Callum was ever so friendly and explained everything to me in a respectful manner during my appointment. Thank you!

Callum was caring and great he listened too me and helped me thank you

David it’s got david got here dead on time we went through the catalogue. He gave us all the information we needed and it was just good to work with. Would you see him again or lose your company again and certainly with the david?

Initial contact to discuss possible purchase of chair. John appeared to understand his subject and my health conditions. easy going and relaxed session lasted about an hour

The Recliner chair that I have had for about 10 days is not fit for purpose, suppose to be made to measure which I think not, I am a tall lady and this chair is so small cannot sit on it comfortably the riser is way to short the seat is hard and hurts to sit on after a while in fact I feel like some sort of sore is forming on my botton. I phoned customer service to tell them I wasnot happy with it and they left me hanging on the phone for at least 7 minutes while I assume she was having a word with her superior,came back and said they would look into it and phone me back which they havent. A service man came a few days ago looked at the seat which is too firm and no give and said just give it time to bed in, that wont happen as at the moment it is like sitting on piece of wood. Your customer service is not good. Would not recommend you. My name is Pauline Clarke.