Oakley Reviews 

5,741
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 783 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the remarkably fast shipping times and the outstanding craftsmanship found across all their new custom eyewear. Many people deeply appreciate the comfortable daily fit, stylish designs, and incredibly clear lenses, which make browsing and ordering products online very straightforward. Some reviewers were not happy with the customer service team, noting long response times and difficult communication hurdles when trying to resolve problems. Additionally, a number of buyers experienced major shipping delays, missed delivery dates, or received incorrect items without ever getting prompt assistance from staff.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance, as many customers are highly satisfied with... See more

Quality

Users describe ambiguous feelings regarding product quality, as many reviewers praise the incredible... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers praise fast... See more

Customer service

Customers encountered deep dissatisfaction with customer service, frequently reporting that calls and emails... See more

Delivery service

Consumers find delivery service to be ambiguous, as many reviewers report that shipping is very fast and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the ability to customize the colours. The delivery timeline on this very quick. Unfortunately, the colour of the frame I ordered looked a bit different on the website's customizer rendering. I... See more

Rated 4 out of 5 stars

Not a fan of Veho delivery. No updates when they’re late. Finally delivered 15 minutes before midnight. Ridiculously late.

Rated 2 out of 5 stars

The sunglasses that I bought has small scratches on the lense area.My husband decided to keep it because it was my Wedding Anniversary gift for him and he said "The scratches doesn't really bother hi... See more

Rated 5 out of 5 stars

This is my second pair of the hollbrook glasses, but my first with prescription lenses in them and they are just so clear! Will definitely order prescription glasses from Oakley again. Received them w... See more

Company replied



Company details

  1. Sunglasses Store

Written by the company

Oakley is a sport and lifestyle brand, built on a legacy of innovative, market-leading optical technology. It manufactures and distributes high-performance sunglasses, prescription eyewear, goggles, apparel, footwear, and accessories.


Contact info

3.5

Average

TrustScore 3.5 out of 5

6K reviews

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3.5

All reviews

(5,741)

939 reviews in the last 12 months

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Rated 2 out of 5 stars

Color difference

The color of what I received is nothing like what I tried on virtually on the web page. Very disappointed in the product I was sent.

7 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 4 out of 5 stars

I have many pair of Oakley's my only…

I have many pair of Oakley's my only complaint is that you guys send way to may emails. also I would love to have another 50% coupon as I would buy another pair. Been a fan since 1991. I do wish that your warranty last longer especially for people like me that really take care of sunglasses. Please let me know.

7 October 2026
Rated 1 out of 5 stars

Customer Service Disaster

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Ordered shades, lost by courier - this was admission from courier (Evri).
After further investigation and finalling agreeing with what the courier had already admitted, Oakley conceded package was lost by the courier, and offered a replacement.
I declined, as it would now be delivered after I had gone on vacation, therefore pointless, and also, nobody home to recieve package.
Oakley insisted despite my protests that a parcel left on the street would not be there when I returned in 3 weeks, and ignored me, said I would have to the return the package upon my return from vacation.
As predicted, the parcel was NOT waiting on my doorstep upon my return.
I have been chasing this matter since mid July 2026, it is now October 2026.
I have supplied all the evidence possible, emails, courier photo of package on street doorstep, but Oakley persist on following some form of internal investigation process.
The customer service live chat were rude, ignorant, and even tried to give me to the wrong email address to escalate.
I believe they are deliberately procrastinating and ignoring me, in the hope that I will drop the matter and give up.
I love Oakley shades, but I will never buy another pair after this, it's not worth the hassle.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

So Happy!!!

The customer service was absolutely amazing. I was able to use a coupon for this purchase, which was great since my other glasses got destroyed unintentionally. I received my glasses quickly and I’m just so happy as always.

6 October 2026
Rated 5 out of 5 stars

Great glasses

Just got a pair of Sutros and love the prizm lens technology. Great sunglasses for sports as well!

6 October 2026
Unprompted review
Rated 3 out of 5 stars

I feel my prescription is a bit low on…

I feel my prescription is a bit low on the lenses like I have really look down to read anything on my computer screen.

6 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

Terrible product

Terrible product lasted 24 hrs and horrible customers service Oakley vanguard meta no bueno

6 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

The package was delivered and didn’t…

The package was delivered and didn’t contain the goggles I ordered. I filed a complaint and heard nothing. The box had the tear offs I ordered and a glasses holding strap that I never ordered.

6 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

The M frame I ordered is too big

The M frame I ordered is too big. I've been trying to contact your company to return, but nothing is going through!

1 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 1 out of 5 stars

Never ordering again

6 October 2026
Oakley logo

Reply from Oakley

Thank you for your review! We’re sorry to hear of your recent experience and we’d be happy to look into it for you. Please submit your information to: OakleySocialCSE@Oakley.com. For in-store experiences, please send us your information by clicking this link: https: https://luxotticacustomercare.com/oakley/careform

Rated 5 out of 5 stars

Best glasses ever!

This is my son’s second pair of glasses we bought and we love them. Amazing price, quality, durable and super fast shipping! The turn around time to verify prescription was even super fast! Definitely recommend Oakley to all my friends and family! Thank you so much!!

6 October 2026
Rated 5 out of 5 stars

Great product and fast service…

I placed my order on a Wednesday and received prescription Oakley square wire sunglasses the following Monday. Incredibly fast service. New glasses are flawless and the prescription I provided is perfect. Great quality with a good discount code. There's nothing like having the manufacturer have your glasses done in house. I couldn't be happier with my Oakley experience.

6 October 2026

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