We knew which sofas we wanted the lady named Jacqui took us to them she was brilliant helpful knowledgeable and supportive There was a variety of of options in the Dylan range colour materials el... See more
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Review summary
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I felt comfortable within the shop, I don’t like to be hassled & pressured. Glen was very knowledgeable regarding the table, chairs & sofa that we bought. He was very helpful as I was not sure which c... See more
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Bought sofa from Ayr branch. Delivered week later but after 1 months some peculiar marks appeared. Phoned customer service who advised me they would send specialist out to inspect. To cut a long story... See more
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We visited the showroom at least three times before we committed to purchase. Each time we visited we were greeted with happy smiling faces, with patience and courtesy. When we were ready to purchase,... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Interior Designer
- Kitchen Supply Store
- Living Room Furniture Store
- Office Furniture Store
About Oak Furnitureland
Written by the company
Our Mission
Home. It’s one little word, packed with so much potential. We know that home doesn’t happen overnight. Just like you, home grows over time. And here at Oak Furnitureland, we’ve got what you need to grow it. Whether you’re putting down roots, or looking for a bigger space, we make furniture designed for life’s journey, with style that’s made to last. Because you don’t just furnish a home, you grow one.
How we do it
We can offer great prices because we have strong relationships with our suppliers. We work directly with them to get the best quality furniture at the best possible price.
We also have our own home delivery team. As delivery is completely under our control, we deliver to our customers’ homes efficiently – if ordered from stock, within 7 days. Once delivered, our after sales care team can give support and advice on furniture care.
In the media
Oak Furnitureland has been named in the Sunday Times Fast Track list for six years running. This is an industry award for the UK’s best growing companies. In addition, our furniture is regularly featured in home style magazines.
All this means you can shop confidently with us. Browse our beautifully made furniture online, or visit one of our 100 stores. You’ll find great design for all kinds of home. And all our furniture is made for life.
Oak Furnitureland | 100% Solid Hardwood Furniture & Sofas
Written by the company
Contact info
Oak Furniureland, Unit 10d South Marston Industial Estate, Viscount Way, SN3 4TN, Swindon, United Kingdom
- 0800 440 2254
- oflsocial@ofl.co.uk
- www.oakfurnitureland.co.uk
4.7
Excellent
228K reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Bed is great
Bed is great, they put the bed together really quickly and took all the packaging away so no mess left behind. Would definitely recommend.
11 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that your bed is great and that our team assembled it quickly. It's wonderful that all the packaging was taken away, leaving no mess, and that you would recommend us.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Delivery process appalling
Delivery process appalling. The goods were dumped in an inappropriate place in the house leaving my wife unable to move them . No assistance was given with unpacking and the delivery driver refused to take the very substantial packaging away leaving my wife having to pack in in her car and take it to the nearest tip some 10 miles away. All this having paid for delivery. We will not be using Oak Furniture land again.
11 September 2026
Reply from Oak Furnitureland
We are truly sorry to hear about the appalling delivery experience you and your wife endured. We understand your frustration regarding the placement of the goods, the lack of assistance, and the inconvenience of having to dispose of the packaging.
I tried to call you today to discuss this further, but I understood you didn't want to discuss this further. Please don't hesitate to get in touch if you have any issues.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Delivery quicker than expected.
11 September 2026
Reply from Oak Furnitureland
We are delighted to hear that your delivery arrived quicker than you anticipated. Thank you for your positive feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Range of product
Range of product
Quality
Staff were helpful and informative
Delivery was good, quick and very efficient
12 September 2026
Reply from Oak Furnitureland
We're so pleased to hear you were happy with our product range and quality, and that our staff were helpful and informative. We also appreciate your kind words about our delivery service.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Wonderful attention by staff in store
Wonderful attention by staff in store. Prompt delivery and assembly of sofa.
Great service. We will be back.
14 August 2026
Reply from Oak Furnitureland
We are so pleased to hear that you received wonderful attention from our staff in-store and that your sofa was delivered and assembled promptly. It's wonderful that you experienced such great service, and we look forward to welcoming you back!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Staff were friendly and helpful
12 September 2026
Reply from Oak Furnitureland
We are delighted to hear that you found our team to be friendly and helpful during your experience with us. We appreciate your wonderful 5-star feedback.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The service was impressive and the…
The service was impressive and the furniture delivered promptly.
2 September 2026
Reply from Oak Furnitureland
We are delighted to hear that you found our service impressive and that your furniture was delivered promptly. Thank you for your wonderful feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Overall a great customer experience
Overall a great customer experience. The staff were very helpful, in particular Mark, who took the time to explain options to us and managed to get us a very good deal on the products we wanted.
12 September 2026
Reply from Oak Furnitureland
We're so pleased to hear you had a great customer experience. It's wonderful that our team was very helpful and took the time to explain options, securing a very good deal for you.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
After much searching for a suitable…
After much searching for a suitable chest of drawers on line, I finally purchased one from "Furnitureland".
The whole procedure from ordering to delivery was conducted professionally, courteously and am pleased with the product.
11 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that your experience, from ordering to delivery, was professional and courteous. It's wonderful that you are happy with your new chest of drawers.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The sales man Paul made the experience…
The sales man Paul made the experience enjoyable and funny. He was very helpful and patient with us and our constant change of mind.
14 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that our team member made your experience enjoyable and funny. It's wonderful that they were helpful and patient with your changes of mind.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Great staff member
Staff member gave us some time when we first came in but then came over. He was helpful and not pushy with the sale. He encouraged my dad to try the armchair a few times before deciding if he wanted to buy it. He made sure that he had shown us all the armchairs available before settling on the armchair.
14 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that our team member was helpful and not pushy during your visit. It's wonderful that they ensured your dad had ample time to try the armchair and showed you all available options.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Good communication from ordering to…
Good communication from ordering to delivery. Great sturdy bed, just as described
9 September 2026
Reply from Oak Furnitureland
We are so pleased to hear that you experienced good communication from ordering to delivery. It's wonderful that you are happy with your sturdy bed and that it was just as described.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Excellent service from the showroom
Excellent service from the showroom, very helpful
10 September 2026
Reply from Oak Furnitureland
We are delighted to hear that you received excellent service from our showroom team and found them to be very helpful. Thank you for your wonderful 5-star feedback.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Easy ordering system with lots of…
Easy ordering system with lots of communication after.
14 September 2026
Reply from Oak Furnitureland
We are delighted to hear that you found our ordering system easy and that you received lots of communication afterward. Thank you for your wonderful feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Excellent all round.
Excellent staff and the store showcased a range of furniture in designated areas so it was easy to locate what we were looking for quickly. An excellent range of options to mix and match. The member of staff who dealt with us was knowledgeable, friendly and very helpful answering our queries. A really pleasant experience in the Grimsby store.
4 September 2026
Reply from Oak Furnitureland
We're so pleased to hear about your excellent experience in our Grimsby store! It's wonderful that our staff were knowledgeable, friendly, and helpful, and that you found our store layout made it easy to find what you were looking for.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Very well looked after
I've only just placed an order for a sofa last week, the staff were very friendly and not pushy and had plenty of time to explain the buying procedure.
We felt they would always be there to help us with anything about our order.
14 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that our team was friendly and not pushy, and that they took the time to explain the buying procedure. It's wonderful that you felt confident in our support for your order.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Reply from Oak Furnitureland
We're so happy to hear you enjoyed the quality of our items and our professional service! We appreciate your positive feedback.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Reply from Oak Furnitureland
We are delighted to hear you are pleased with our range of products and service. Thank you for your wonderful feedback!
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
The staff were very friendly and…
The staff were very friendly and helpful, we had researched what we wanted on line so everything went smoothly at the store.
12 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that our staff were very friendly and helpful. It's wonderful that everything went smoothly at the store after your online research.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
Oak Excellence .
The team in your Llandudno store , were very polite, helpful and patient. Absolutely excellent service. My wife and I will be certain to return to the store in the very near future.
Philip Marc 👍
3 September 2026
Reply from Oak Furnitureland
We're so pleased to hear that our team in the Llandudno store was very polite, helpful, and patient. It's wonderful that you received absolutely excellent service. We're delighted that you and your wife will be certain to return to our store in the very near future.
Kind regards,
Ryan
Oak Furnitureland Customer Relations - Trustpilot
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