Oak Furniture House Reviews 

I am so happy and impressed with this company
The quick delivery of my set and the aftercare service was quick and professional
Will definitely shop again with them
Thank you

Absolutely outstanding Customer service just like it used to be, thank you Janet, April, Adam from start to finish the journey was wonderful, Customer service team, Sales team and Logistics team it was seamless they were so friendly helpful and also gave us great support in making the right choice. thank you all so much. Martin & Anne

Real people work in their help centre and they actually help! I’m so happy with my experience buying garden furniture from them.

Update - I have had a reply from their customer services team within a couple hours of this review! Perhaps staff resource could be better placed dealing with customer queries rather than fielding reviews that they don't like...

Order placed in early April, after several emails, voicemails, with either no response or differing reasons for the delay and no follow up when promised, finally got my money back in July - but not after they'd tried to say I had received the goods - thankfully kept a record of all the correspondence dates, emails, etc to prove otherwise. I always had to do the chasing and was never kept informed and it was very difficult to actually speak to anyone as the phone would ring out.

I wanted to delay delivery of my order owing to holiday and Janet was super helpful. From registering the request to contacting the couriers to arrange an immediate delivery when I returned. The courier was great, however worth noting only one not two which meant we all had to pitch in carrying the furniture. That said, this may not be the norm as Janet had managed to squeeze a Sunday delivery in with us. Very pleased with the quality of garden furniture and the pre and post purchase experience and especially the helpfulness of Janet.

We recently moved into a new house and were very much in need of some additional bedroom furniture. We decided on a painted oak style but having checked all the usual suppliers, were disappointed there was such a long wait for the furniture (20+ weeks). I then found Oak Furniture House where the items I was after were in stock - we planned to visit the showroom but live quite a long way from Oxford so took a chance and ordered a bed frame with matching bed side tables. The items arrived approx a week later, the delivery company gave us plenty of notice and kept us appraised of their progress. Sadly upon unpacking, we found a small area of damage to one of the bed side panels (coincided with damage to the outside cardboard packaging). I contacted the company who could not have been more helpful - after discussing various options, we decided to keep the item, Oak Furniture House are sending some paint for us to carry out a repair and have also offered a monetary refund. We are delighted with the quality of the furniture and will have no hesitation in purchasing a wardrobe from the same range to complete the bedroom.

Furniture was great. I was very pleased with the quality and finish. The delivery time was excellent.
I shall be ordering from this company again.

I had been looking for a filing cabinet that would blend in with my bedroom furniture but remain practical. I found it in the opus range and am pleased with my purchase and was given information every step of the way which was helpful as I had to reschedule the delivery, not a problem! I would also like to thank Zoe in Customer Services for her after care.

After being let down by three similar companies I was at my whits end … a barrage of bully and lies from the others and then as the last throw of the dice I tried these people…. What a revelation, customer service 100% delivery on time and in full and the quality beyond reproach…. Wish I’d found them earlier !! Couldn’t recommend any higher

So, following on from my previous review, having not heard from the company for 4 weeks despite emailing and calling I decided to put my original review back up .( in order for my issue to be rectifed I had to remove my review ) .
So,after being lied to by customer services on many occasions, I finally received my garden furniture.
The day it arrived I noticed dents, blown rusty paintwork and areas where paint had been missed altogether.
I phoned the company and was asked to send photos. Which I did.
I was asked if I would be happy for someone to come out to view the furniture. I was happy with this. This was on May 16th I didnt hear from anyone for 4 week. I emailed several times with no reply. I decided to put my review back up, having been asked by the company to remove it. If i did so they would rectify my issue.
Few days later I got a response from Tim. All I wanted was a replacement set. But was informed that it was no longer in stock.( the furniture was in stock back in April when I initially made that call explaining and sending over all the photos.)
Tim offered £150 COMPENSATION, and said I could look for an alternative item. I explained that I decided on this particular set for its size,colour etc
He then offered to pick up the furniture , repair and send back, but this could take 2-3 weeks. Obviously I was dubious about the time scale, and explained that I have no other garden furniture and going by their previous time scale .... lack off I decided that was not an option.
Tim then offered £300 compensation, under one condition I keep the furniture as it is.
I declined as I had paid £2000 for this set, which arrived damaged dented, rusted and blown paintwork.
I then Emailed Tim and said I would like £600 compensation, this would cover a local company to pick up, repair give the furniture a full repray and then deliver it back to me. Included in that £600 would be £200 compensation for all the lies delays, lack of communication, being fobbed off and the overall stress this has caused.
Tim offered £500, I declined and said I would like £600 again i explained why and what it would cover.
He agreed.
I Then emailed him to ask how long it would take to be in my account and he said by tomorrow evening. ( Friday) I'm paying for the furniture over Three years as £2000 is a lot of money, I decided to buy an expensive set with the understanding that it would last for years. With it being £2000 i decided to spread the cost on
finance.The following Tuesday i had an email from the finance company showing my new monthly payments. Oak furniture house,without discussing it with me changed my agreement, the agreement that was made between me and the finance company!! Oak furniture house told them reduce the bill by £600. This is called a refund !!!
Oak furniture house offered me £600 COMPENSATION, TO COVER THE COST OF PICK UP REPAIR , FULL RESPRAY AND DELIEVERY.
The compensation should of been put into my account so I could arrange and pay for all stated above.
But now I have furniture that I can't afford to have repaired or reprayed.
If i had that sort of money in my account i would not of needed to purchased it on finance.
I emailed Tim, with no reply, I phoned but he was in a meeting, shortly after he emailed me. Saying this is the way we refund if purchased via finance.
I explained that a refund is when an amount of money is returned either part or full. I explained this is compensation, which you have awarded me in recognition of loss, suffering and the stress that this has caused.
He explained that had he of paid the money into my account it would be classed as fraudulent.
I again explained that this is compensation that your company has offered me. Its not a refund for damaged goods.
I also mentioned that its illegal to change an agreement which has been made between the finance company and myself.
I told Tim I would like my finance agreement changed back to what I agreed and signed for. And I would like the £600 in my account so I can use this to repair and repray my garden furniture.
I'm now waiting to hear back.

We ordered a garden furniture set in April which came with a chip in the glass top on the table (paid £1400). There have since been 2 attempts to replace the glass top and each time the wrong size has been sent by the supplier. Pictures have been sent to verify and the delivery men agreed it was the wrong glass. Since then I have spoken to customer service multiple times and each time the agent has promised to resolve the issue and call me back that day - this has never happened. I have called again today so will see what happens next and if I get the promised call back......

Update: Customer service called back today and are trying to resolve, however the replacement glass is now out of stock. We proposed some options to resolve or compensate:
1. Oak furniture taking the set away and replacing with a new undamaged set - this is still available on their website at a now reduced cost of £1039.
2. Oak Furniture refunding and taking the set away.
3. Oak Furniture compensating us 25% and we will replace the faulty glass ourselves.

Update: Customer service have agreed the 25% refund so that we can go and fix the broken glass table top ourselves. Although we have accepted, I will not be removing this review (as requested by Oak Furniture house) as this is still a fair account of our experience with this company and it took c3 months to get to point where someone has taken ownership of our issue. We also still now need to go and source a table top ourselves!

Quick delivery very happy. cant wait to get it unpacked and set up over the weekend. my only slight critique would be the arrangement of delivery I received phone call 40 minutes before delivery so was lucky I was in. a simple text on the morning of delivery would be better. luckily the driver was willing to wait until after I had picked up my son from school.

We are very pleased with the products, two Oxford Rattan Sets, the first part of the order arrived all good, we had some problems getting a delivery date for the the second set, which is why we rated 4/5.
Tim from Oakfurniturehouse was very responsive and got it all sorted out for us. The delivery teams were very good.

We ordered the Alexander Rose corner sofa with fire pit. Delivery was slightly later than expected but only by a couple of days.
I can not fault the service emails were responded to straight away. We were kept up to date at all times. The customer service team always polite & friendly.
Would highly recommend this company.
Thank you for a great service.
Now looking forward to enjoying our new furniture 😊

We ordered the Signature Weave Holly Five Piece set on Friday 17th June and it was delivered at 3pm on the 23rd June so very very pleased.
We did have to assemble it ourselves however we have today been refunded £100 for doing so.
The courier didn't let us know they were coming but the driver was accomodating and waited for us so cannot complain.
Customer service although you cannot get hold of them on the phone the live chat worked very well, Zoe & Tim
Very good quality aswell.

Ordered MAZE GARDEN OXFORD ROUND TABLE & 8 CHAIRS and the MAZE OXFORD CORNER SOFA SET, plus covers for both sets & a cleaning kit on 6th June.
Prior to purchase Oakfurniturehouse told us via email: ‘we have these items in stock’ & ‘delivery dates are 5 to 15 working days’ so we placed our order. This was important to us as we wanted to have two sets that matched.
Received notification delivery arriving Monday 13/6, however surprised to find that only the MAZE OXFORD CORNER SOFA SET was delivered.
After chasing this up a several times we became concerned (we needed both sets to match and the website now showed the dining set as sold out). Tim at Oakfurniturehouse was always prompt getting back to us and did get things sorted out, the remaining items arrived Saturday 25, they were delivered by an excellent team, Monika & Marcin who were so helpful. Furniture looks great and look forward to using it this summer. This is an amended and updated review following Tim sorting out the issues with delivery.

After a hiccup with there couriers at the beginning they must of had to get a new company so email after email me thinking this company was the 1s taking the mick out of me proved not the case I've had a response after every message claiming my product was with the couriers they should get in touch weeks of trying a lovely girl called zoe eventually got a hold of them for me told me they'd ring on the 15th they did 9pm at night reassuring me that my delivery would be there on the Monday. Rings Monday morning just for a time estimate he says he'd ring me back as he wasn't in the office so a whole day goes by no phone call no delivery. My phone calls constantly getting forwarded. Tries all day Tuesday still nothing. Gets up to leave for the school run geuss what turns up. It's not oak furniture house they are honestly trying the best sort things I can't thank them enough the past few days for all there help. Now I'm sat in the sun on my new settee I love it.

Excellent choice and excellent finance options, better than competitors. I too experienced a slight delay with the delivery of my order but this has since been rectified and I am happy with my purchase!

After a slight hiccup with the delivery with our order for a Nova firepit set which we ordered 25th May and recieved on a rescheduled delivery of the 9th June. Was very pleased with the set. After contacting the Company the managing director fulfilled his promises.Just waiting on the cover.

*UPDATE*
I have now received my Nova garden set. The couriers were brilliant and prompt in getting it delivered. The set is really lovely quality, however just awaiting on the cover now. As of yet I haven’t had any communication as to when this will be delivered.

I placed an order on the 17th May for the Nova garden set with fire pit. This was 4 weeks ago and I still haven’t received my item. When I placed my order it stated in stock, however here I am 4 weeks later with no garden set. After emailing the customer service team I’ve been advised it’s now with the courier but haven’t had a reply with an estimated timescale. Therefore after reading the reviews I won’t hold my breath. Going forward I will be cancelling my order as The Range has this set in stock and is offering delivery within 3-7 working days.