Nu Skin Enterprises Reviews 691

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as phenomenal and effective, with many noticing significant improvements in their skin and overall health. The quality of the products, including skincare and supplements, is consistently praised, with people highlighting the science and development behind them. Many users have been loyal customers for years, attesting to the lasting results and the transformative effects on their appearance. However, some customers also noted that the products are too expensive, and a few expressed dissatisfaction with the customer service, citing slow responses and difficulty reaching representatives. There were also concerns about product changes, such as reduced sizes without price adjustments, and issues with device quality and the availability of replacement parts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing long-term satisfaction and loyalty,... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products deliver on their... See more

Customer service

People report ambiguous experiences with customer service, with many praising the knowledgeable, helpful, and... See more

Service

Customers had ambiguous experiences with service, with some praising it as top-notch and reactive, always... See more

Price

Clients share negative opinions on price, with many reviewers finding products far too expensive and a waste... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My mom's good friend whose like an aunt to me started selling nuskin&hook my mom&I. My mom kept ranting&raving about these products when she first started&about 3 months later I started to really se... See more

Rated 5 out of 5 stars

Fantastic products, collagen is amazing, best I ever tried 👏🏼👏🏼 LumiSpa and uplifting cream wow! Service and feedback is also top notch! My skin looks much younger and healthier 👏🏼👏🏼 I reco... See more

Rated 5 out of 5 stars

I grew up in Philippines and I suffered severe dry skin when I moved to Finland. The weather conditions drastically affected my skin health. Been trying so many different skin but I felt it just splu... See more

Rated 5 out of 5 stars

I never had this experience before! It's just amazing! For 13 years, I've been using daily, skincare products (from toes to hair) and supplements and the results are awesome. Friends think I had s... See more


Company details

  1. Beauty & Well-being

Information provided by various external sources

A premier anti-aging company committed to providing quality skin care and nutrition products. Its unique ageLOC science addresses aging at its source.


Contact info

4.1

Great

TrustScore 4 out of 5

691 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Pyramid scheme of note

2020 Was they year of pyramid schemes, this is one of them , you will not be a able to start earning commissions if you are an honest person. You have to lie and say that these products work. Also the before and after photos of the teeth are definitely photoshopped. They will flood your facebook feed for positive comments and use the algorithm for false advertising and get the attention of your friends. Once you start selling that toothpaste to your friends, be prepared for backlash, once they realize that it doesnt work, and have cash ready to reimburse them or run the risk of ruining that relationship.

27 August 2022
Unprompted review
Rated 1 out of 5 stars

I am a designer through a course for my…

I am a designer through a course for my personal business I met a civil engineer very talented who was being my Coach. Everything was ok until she bring up the nu skin pitch. I was being tutored by a friend a psychologist who were more upfront and told the engineer dont talk me about any MLM but with me this nu skin agent was more open. So I keep in touch with her. Then she called me I naively though well she needs a design maybe we can work together she is very smart. But then start talking me about nu skin and how much she earns and how every women in that company is successful I listened to her without asking to much. She clearly wants to change everything about her on her social media to recruit more ppl... I felt so disconnected and confuse. It gave me anxiety and that's why I started looking further Now I found this review and totally believe the bad reviews. Please don't fall into that trap. Those recruiters play with your mind, feelings, sorrows and needs. They are greedy and don't actually care. Use Common sense if you sleep well drink water do excersice and have a balance lifestyle your skin and body is going to change... Also she has a lot of pimples in her face I believe due to the lumi spa

7 August 2023
Unprompted review
Rated 1 out of 5 stars

Too much deception and dishonesty

Very similar experience to one of the other reviews. It is all about brainwashing and they get you sucked in to join their team, promise you the world, and tell you you can earn a lot of money for little time invested, except in my experience I was approached by a lady called Emmeline from Aberdeenshire in Scotland. I have learned a lot from her. It is all about deceiving people, pretending that you are living the dream through social media. Don’t get me wrong I did expect to put in a lot of effort, but I didn’t expect the amount of dishonesty and deception required to suck other unsuspecting customers or members into the system. Reviews of their products are from other NuSkin distributors not from real customers. You cannot question or write anything negative even if it is clearly false. If you don’t succeed it is your fault. If you question them too much or don’t sell enough, they will turn on you. It is very much a cult-like experience. Their products are ok, if expensive, but they are not outstanding. I have lost more money, than gained, and wasted so much time which I will never get back again. I have alienated and fallen out with many of my friends and family because of this company. DO NOT TRUST EVERYTHING THEY SAY.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my LumiSpa

I’ve been using the LumiSpa for over 2 years and absolutely love my skin now. So much that I upgraded to the LumiSpa IO- just like I do with my phone 😆 I highly recommend it.
All the other products I’ve had have done what they are meant to do. My friends LumiSpa broke- she dropped it- & she got a replacement in a few days. Great customer service.

2 July 2023
Unprompted review
Rated 1 out of 5 stars

No agents in Customer Service, long terms for customers, orders rejected with no info...I dont recommended

I have ordered a machine for a present. I received the order number and bill.
Few days after I received a mail saying that my return is succefully finished, with no more info.
Day after, I try to contact with Deutsch market; 42 minutes waiting for no answer! after 5 calls, the agent, Veronica (who was so polite and comprenssive, only tried to help me), explained I made the order from spanish market to delivery in Germany. The agent put me in contact with spanish market, and they explained to me terms and conditions.
The thing is: why they accepted the order, take the money, to later cancel, and take your money til 7-10 banks days!! Is a company with gold prizes but with stinky sistem.
Please, think before buy somenthing, HORRIBLE orders sistem and refund.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

I bought the nu skin galvanic body spa…

I bought the nu skin galvanic body spa and MY LORD that thing is frystrating!!!! You literally can't turn it on because it is apparently out of battery, but it's NOT, it's just the way this stupid thing is made! The batteries bit just isn't connecting well to the device, its the most annoying device I've ever used in my life. How can you charge so much money for something that can barely be turned on. No thanks, never buying anything again.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Products are amazing … my skin has…

Products are amazing … my skin has never looked and felt better. The products are 100% safe to use and science based. When i buy on their ADR subscribtion I get lots of free products in return …. I’m a VERY satisfied Customer

22 April 2023
Unprompted review
Rated 3 out of 5 stars

A Disapoining Experince

I have been shopping at Nu Skin for a while now and the products themselves have been perfectly fine for me. I frequently use the Lumi Spa paired with the gel for blemish prone skin, and it has really helped reduce my acne, especially where previous gels and face washes that promised the same were not able to help me. The product itself is very expensive, but because of how well it worked for me, I believed the price to be reasonable.

However, the last straw for me was the price of shipping. It's far too expensive. Today I brought more of the blemish prone skin gel as well as the body shaping gel for my mum. Not only was the price of these two items far above what it should be for what you get, (x2 150ml bottles for just shy of £75) but they upped the price of shipping. Previously you were able to pick whether you wanted to pay more for the faster 1-3 day shipping or you could pick standard and longer shipping, (I can not remember the exact number of days I apologise). Now you no longer have the choice and have to pay £7 for 1-3 day shipping. On top of that, they lifted the cap on how much money spent qualifies for free shipping. It used to be £100 or over. Now it is £250!

This is a ridiculous amount of money to ask customers to spend for the amount of product you actually provide. In this case the quality can not be taken into amount because it is clear the quality is not what causes these beyond ridiculous prices.

Overall, if you want to buy Nu Skin products you are entitled to do so, I do not believe them to be bad however, do not expect to do so at a reasonable price. If you can find the same or similar products for smaller prices, buy those instead. Save yourself some money.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

Not worth your money or your time

These products are very expensive as it is a pyramid selling scheme! where every one down the line gets a cut of the cost of the product. I bought the LumiSpa and the product works exactly like a facial brush that you can buy in any store (for much less). Once you start working there it is no longer about the products but about bringing in other "promoters" which is also where most promoters get their money from.

5 July 2022
Unprompted review
Rated 1 out of 5 stars

Nuskin Galvanic Spa don't trust it!

I've purchased a galvanic spa machine 6 weeks ago with the recommended gels from NuSkin and there is no difference whatsoever. I followed exactly their instructions. The materials feel very plastichy and cheap, the battery lasted for 6 weeks, I wonder how much microcutrent is actually using :( . They don't offer any return, which is such a disspoitment at the price they ask! Learned my lesson to trust the reviews on trustpilot!!! Customer service very patronising, thanking me for being unhappy with their products

21 March 2023
Unprompted review
Rated 3 out of 5 stars

Very dissapointed

I bought Nutriol Eyelash treatment and received it on February 15th, 2023
I tried the product yesterday, but it was almost completely dry and empty.
I am very disappointed with my purchase.
UPDATE. I received a refund for a faulty product.

23 February 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely awful and terrible customer…

Absolutely awful and terrible customer service. Purchased an eyelash serum and mascara from a representative as they were on promotion. Not once was I told that the reason they were on promotion was because they were running out of expiry date. No terms and conditions were made clear as I purchased from a link from the representative and did not see any terms and conditions. Received my items and the mascara only had about a month left on it and the serum a couple. Contacted the company first was told it was a mistake with batches and to send photos of the dates and id receive a refund i did this but heard nothing back. Rang today to now be sent some terms and conditions ive never seen in my life which states all promotion items are on promotion as they are running out of date. This is so unfair as its not made clear at all. Will not be buying from again

13 February 2023
Unprompted review
Rated 5 out of 5 stars

I bought my wife a LumiSpa device.

I bought my wife a LumiSpa device. She laughed at me for paying so much money, but after the first use she said that compared to others it was as if she had the latest "I Phone" in hands. My wife is a beautician and works in a dermatology clinic, she looked at expensive cosmetics and found that similar ingredients she mixes herself in dedicated creams and cosmetics in the dermatologist practice. I am writing this because my wife became a brand partner of Nu Skin and I know, that she knows what she is doing. Everyone who write bad rewiews and knows so much about cosmetics and harmful ingredients - I recommend - smear your face with cow dung and wash your hair with eggs- will be organic - but ...don't suspect any visible beauty effects.😂🤣

27 December 2022
Unprompted review
Rated 1 out of 5 stars

This is my 3rd spoilt Lumispa.

This is my 3rd spoilt Lumispa.
I bought 1 and seldom used it and eventually it went wrong and not spinning. Then I bought another one, used for not even 1 year, not functioning again as there is water went into the device which is not supposed to as it should be waterproof. I managed to change a new one and it functioned well until I drop it once... Just once which is not even high and was dropped on a wooden floor, then it had the same problem with my second device again. It stopped spinning itself and after I charged it, it will keep spinning itself and I can't stop it. Why is this device so vulnerable and is even worse than a IPhone. I can't accept it.

7 November 2022
Unprompted review
Rated 1 out of 5 stars

Waste of money

I ordered Nuskin Nucolour Nutriol Eyelash Growth Lash & Brow Serum treatment and it’s definitely a waste of £30.

1 July 2022
Unprompted review

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