Nuffield Health Reviews 

8,552
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and professionalism, making interactions pleasant and reassuring from reception to the surgical team and aftercare. The service is frequently described as excellent, with many appreciating the clear explanations from consultants and the efficient, well-planned procedures. Reviewers also highlight a positive user experience, noting that they felt well looked after, comfortable, and informed throughout their treatment. However, some customers mentioned issues with facilities, such as a lack of air conditioning in certain areas and difficulties with parking. There were also occasional concerns regarding customer service, including slow responses to call buttons, confusion over meal choices due to allergies, and instances where staff seemed less attentive or unfamiliar with patient needs.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, knowledgeable, and... See more

Service

People report positive experiences with service, highlighting excellent care, professionalism, and support... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent from start to... See more

Facilities

Customers consistently note ambiguous experiences with facilities, with some praising them as high-end,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everybody at Nuffield, Leamington from Reception through to the surgery team and aftercare team have been amazing. Nothing is too much trouble. Mr Venus my surgeon is brilliant and explained everyth... See more

Rated 5 out of 5 stars

An excellent service throughout with Nuffield Health. The consultant was friendly, gave a good explanation of the treatment required, every thing was done at the time given and regular check-ins post... See more

Rated 5 out of 5 stars

These are great professional people in a high-end facility. Staff - from post-op nurses to consultants/surgeons -were all a delight. Nothing was too much trouble. Most recent interaction was a bio... See more

Rated 5 out of 5 stars

From arriving at the hospital the level of care was excellent. All the staff are kind considerate and helpful. The consultant and anaesthetist came to see me before I went down for the operation a... See more


Company details

  1. Hospital
  2. Fitness Center
  3. Medical Center
  4. Nursery School
  5. Physical Therapist

Written by the company

Health and wellbeing for the whole you. Driven by our purpose to build a healthier nation, our experts have been working together for more than 60 years to make the nation fitter, healthier, happier and stronger. Nuffield Health provides health and wellbeing for every part of you. We believe the best healthcare should help prevent illness by looking after your body. That’s why our connected health and wellbeing offering spans physical health. From personal training, health assessments, GP services and physiotherapy, to hospital care and treatment. We work together as a team to help you achieve your health and wellbeing ambitions. We champion free health and wellbeing programmes in your communities by giving people the tools they need to live a healthy life. These programmes help people understand and improve their own health, from those living with joint pain to those undergoing rehabilitation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.6

All reviews

(8,552)

5,253 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I went in for surgery with Mr Mellington at Woodingdean and the whole experience was very good. Everything ran very efficiently, I was treated with care and compassion at all times. All the staff were helpful and kind and the environment and surroundings were pleasant.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

I am happy to recommend Nuffield…

I am happy to recommend Nuffield Ipswich to anyone considering a procedure. All of the staff from pre-assessment, x-ray, physio house keeping, hostesses , ward staff and theatre team were friendly, supportive and made the whole journey an easier experience. Well done everyone

29 April 2026
Rated 4 out of 5 stars

NHS patient…

Was a bit chaotic at first due to an appointment change that no one seemed to realise in the hospital which was a bit distressing re check ups and my stay but the staff were lovely, Josh the physio very good and overall that made up for the faux pas

21 January 2026
Rated 5 out of 5 stars

Exceptional Service

Mr Kersey, my consultant, was super professional. He explained the issue I had thoroughly and made his recommendation making sure I was aware of all the pros and cons and how the procedure would take place so that I was able to make an informed decision. I was so delighted with the results. The staff at the hospital were polite and friendly and the whole experience was extremely positive.

23 April 2026
Rated 5 out of 5 stars

The Nuffield Health Joint Pain Programme

The Joint Pain Programme was well presented and organised, giving me a good feeling of involvement. The specialist trainer was very good in explaining and demonstrating the exercises, also checking to see if you were performing them correctly and offering guidance. The site location was ideal, with ample parking, also close to public transport, and staff very helpful and courteous. I highly recommend the programme and the gym.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

These are great professional people in…

These are great professional people in a high-end facility.
Staff - from post-op nurses to consultants/surgeons -were all a delight. Nothing was too much trouble.
Most recent interaction was a biopsy under Mr Asware; excellent urologist.
Can't recommend too highly.

8 April 2026
Rated 5 out of 5 stars

Hi my daughter katie Goodall stayed at…

Hi my daughter katie Goodall stayed at you nuffield hospital in cambridge, she had an op on her back to correct her scolosis, have to thanks the surgoens who did the op and to say a massive thank you to them you did a fab job so greatfull to you for looking after her , also to the lovely nurses who cared for katie my daughter like one of your own your kindness support and care went above and beyond you were amazing i will be back up to see you and thank you on person cant be more greatfull thank you from the bottom of my heart amazing x karen goodall

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous

Surbiton gym has great, friendly staff. Equipment is amazing. Building (grade 2 listed I think) is very cool.

18 June 2026
Unprompted review

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