Nuby UK Reviews 

3,456
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the products, such as the Rapidcool bottles and UV sterilizers, for their effectiveness and convenience, making daily tasks easier. Many people highlight the exceptional customer service and staff, noting their helpfulness, professional approach, and quick response times. Reviewers consistently praise the efficient resolution of queries, often receiving replacements or solutions promptly. However, some customers noted product quality issues, including faulty lids, leaking items, or sterilizers ceasing to work, and concerns about product safety. A few people also found customer service unresponsive or unhelpful, especially regarding safety concerns or missing receipts.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with items... See more

Customer service

Customers had positive experiences with customer service, often highlighting the helpfulness and efficiency... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency in resolving... See more

Service

Reviewers mention positive feedback about service, often highlighting quick, efficient, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... See more

Company replied

Rated 5 out of 5 stars

We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... See more

Company replied

Rated 5 out of 5 stars

Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, afte... See more

Company replied


Company details

  1. Baby Store

Written by the company

Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(3,456)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Very impressed.

I have only ever bought the daytime dummies from nuby as they are the only ones my daughter will use.. I am very impressed with how quickly they arrived this time around. The website it easy to use and I absolutely love that they email you when something comes back into stock that is a huge help. Thanks guys

1 August 2022
Rated 5 out of 5 stars

Totally fabulous!

Totally fabulous! Making the transition from breastfeeding to formula has been so much smoother with this amazing product! I would absolutely recommend it to anyone (and have already!) especially the travel package - so handy for being out and about!

31 July 2022
Rated 2 out of 5 stars

The packaging was awful and the ball…

The packaging was awful and the ball bit itself wasn’t of good quality- the one delivered to me didn’t seem brand new as had bubbles already on the side.

5 June 2022
Nuby UK logo

Reply from Nuby UK

Hi Fatiha - If you could email us at enquiries@nuby-uk.com - so we can assist you further with this matter. Thanks The Nuby Team.

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