If i could give 0 stars I would ! This insurance company is a complete scam the way they make you pay your own vat on a claim which was none fault! Plus the rental car they gave us was for 3 months wh... See more
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Sadly this company has gone down hill since I first started insuring my vehicle with them. Then I first went with them I dealt with a gentleman called Dominic who was brilliant, he was knowledgeable a... See more
Terrible service so far. Want so much information just to arrange a hire car. Did not advise if calls are being recorded and kept talking over me when trying to get an answer to a simple question.... See more
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price se... See more
Company replied
1.8
Poor
44 reviews
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This company hasn't invited customers recently, so reviews may not be representative
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So far all good!
19 May 2021
Reply from Novo
Hi Jonathan,
Thank you for taking the time to leave us a 5 Star review!
Thanks,
Aimee
Renewed my Insurance from LV to Novo
Renewed my Insurance from LV a little more expensive but a better cover for my Tesla Model S.
19 May 2021
Reply from Novo
Hi Kevin,
Thank you for your great review. We are glad to hear you are happy with th cover provided by us!
Thanks,
Aimee
Service excellent all round
All the aspects are handled very well and no Call centre .Ohone directly answered by knowledge ale person.You always get like for like car and they have their own fleet of Teslas.
19 May 2021
Reply from Novo
Hi Heiko,
Thank you for leaving us a great review, we really appreciate it.
Glad to hear you've had continued great service from our team!
Thanks,
Aimee
The support and assistance through out…
The support and assistance through out the period of purchasing the policy was first class.
19 May 2021
Reply from Novo
Hi Bernard,
Thank you for taking the time to leave us some feedback, the team will be really happy to hear this!
Thanks,
Aimee
Exceptional Service
Exceptional service and follow up, made the process seamless and stress free, thank you
19 May 2021
Reply from Novo
Hi Robert,
We are glad to hear that you have received great service from our team, we really appreciate the feedback!
Thanks,
Aimee
Reply from Novo
Hi,
Thank you for your 5 Star review, we really appreciate it!
Thanks,
Aimee
quick easy proffisional and great price.
19 May 2021
Reply from Novo
Hi Mr Hofton,
Thank you for taking the time to leave a great review. The team will be very happy to hear this!
Thanks,
Aimee
Dealt with Aimee B
Dealt with Aimee B, nothing but 5 star service
highly recommend this company for a professional service.
19 May 2021
Reply from Novo
Hi,
Thank you for taking the time to leave a great review! Its lovely to hear you had a good experience with us.
Thanks
Aimee
Service is undeniably good.
Service is undeniably good.
You get what you pay for.
Excellent service and such lovely staff.
12 May 2021
Reply from Novo
Hi Hiedi,
Thank you for your review, its nice to receive feedback on our staff and services!
Thanks,
Aimee
No fuss
No fuss, no bother, no forms - just one phone call for my claim, and everything is taken care of. Very happy.
12 May 2021
Reply from Novo
Hi Gavin,
Thank you for taking the time to leave us a review! It is great to hear you had a pain free experience when dealing with our claims team.
Thanks,
Aimee
I've dealt with the guys a Novo a few…
I've dealt with the guys at Novo a few times over the years, On each occasion they have been professional, helpful and most importantly I'm talking to a real person that understands my needs.
12 May 2021
Unprompted review
Reply from Novo
Hi Adam,
Thank you for taking the time to leave us a review. We are glad to hear you have repeatedly received great service from us! The team will be happy to hear the feedback
Thanks,
Aimee
Reply from Novo
Hi Aaron,
Thankyou for your feedback - The claims team will be glad to hear that you had a great experience with us!
Thanks,
Aimee
Great service when I had to claim.
12 May 2021
Reply from Novo
Hi,
Thank you for taking the time to leave us a review about your claims experience!
Thanks,
Aimee
I didn’t use my insurance for any…
I didn’t use my insurance for any incident. However, I was told from others using your company that Novo is good for Tesla cars
12 May 2021
Reply from Novo
Hi Pradip,
Thank you for your review! Do rest assured if you did need to claim, we have got you covered!
Thanks,
Aimee
Great cover for our Tesla
Great cover for our Tesla - amazing loan vehicle until ours was replaced, good communication.
12 May 2021
Reply from Novo
Hi Becki,
Thank you for your review, the claims team will be happy to hear that you had a great experience whilst your vehicle was off the road.
Thanks,
Aimee
Refreshingly easy to deal with and great policies!
I found the policy for our Tesla at Novo not to be the cheapest, but the most comprehensive when it came to the cover and the flexibility of needing cover for car wrapping/PPF, something our previous insurer would not entertain. Rachel at Novo did a fantastic job preparing a quote and then followed up personally to set up the policy. I've heard great things about NOVO, hopefully we should not need to claim, but I rest easy that if we did, we are properly covered.
12 May 2021
Reply from Novo
Hi Jason,
Thank you for taking the time out to leave us a great review. It's so great to hear that you have had a positive experience with us and that Rachel took good care of you.
Thanks,
Aimee
Very helpful and took care of…
Very helpful and took care of everything. Kept me updated through the whole process and was always available to talk too.
12 May 2021
Reply from Novo
Hi Joe,
Thank you for taking the time out to leave us a review. The claims team will be really happy to hear this!
Thanks,
Aimee
Great service and communication and…
Great service and communication and also helped resolve insurance for Tesla.
12 May 2021
Reply from Novo
Hi Mark,
Thank you for your feedback, the team really appreciate it!
Thanks,
Aimee
Top service from Novo
Top service from Novo, motor insurance with the bells and whistles and service that lets you sleep at night.
12 May 2021
Reply from Novo
Hi Nicholas,
Thank you for taking the time to leave us a review. We are glad to hear you are happy with the policy!
Thanks,
Aimee
A cut above
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price seems to be the price - no new customer discounts, and the feeling that no-one is getting a better deal than anyone else - a real bugbear of mine about other companies. Fortunately not had to claim though...
12 May 2021
Reply from Novo
Hi Graham,
Thank you for your honest feedback, its really nice to hear. In the event you do have to claim, rest assured we have got you covered!
Thanks,
Aimee
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